Tender

Customer Environment System Migration

ZERO WASTE SCOTLAND LTD

This public procurement record has 1 release in its history.

Tender

01 Sep 2017 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The procurement process involves Zero Waste Scotland Ltd seeking a contractor for the "Customer Environment System Migration" project, aimed at upgrading their 2011 CRM to a cloud-based system. This tender is classified under the services category, with a focus on environmental protection. The procurement stage is currently in the Tender phase, with the submission deadline set for 2nd October 2017. The work is primarily located in Stirling, although activities may extend to other locations as required. The procedure is an open recruitment method, allowing for broad participation.

This tender presents significant opportunities for businesses specialising in cloud-based CRM solutions and IT services. Companies experienced in data migration, system upgrades, and ongoing technical support will be well-suited to compete for this contract. The successful bidder will not only manage the migration but also provide ongoing support for up to four years, potentially leading to long-term business partnerships with Zero Waste Scotland as they navigate their technological improvements.

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Notice Information

Notice Title

Customer Environment System Migration

Notice Description

Zero Waste Scotland currently uses a legacy 2011 CRM solution to manage its customer environment. Zero Waste Scotland wishes to upgrade its customer environment and migrate to an online solution, with the following primary goals: * Reduce data within the system by removing auditing and some inactive data; * Streamline user licensing to minimise costs; * Ensure email and data integrations continue to work; * Replace, upgrade or remove managed solutions in the system; and * Remove all unmanaged solutions

Lot Information

Lot 1

Zero Waste Scotland wishes to appoint a contractor to fully manage and deliver the migration of the legacy 2011 CRM solution to a cloud-based 2016 / Dynamics 365 online solution (or latest stable release), and thereafter provide ongoing support for the solution for a period of up to 48 months. The contractor will be responsible for identifying a cloud-based solution that is capable of meeting the following minimum requirements: * Upgrade of the current system to a Dynamics 365 online platform; * Upgrade, replace or remove managed and unmanaged solutions as appropriate; * Migrate data with appropriate disaster recovery; and * Provide full testing and validation Following successful upgrade and migration, the contractor will provide access annual support for the cloud-based solution on a call-off basis, including the following: * CRM Support * Scribe * ClickDimensions Support may also be required for engagement and liaison with other Zero Waste Scotland contractors where integration with the CRM is required. The planned support, to include regular customisations, shall not exceed 12 days effort within a calendar year and shall be for an initial period of 24-months, commencing from the 'go live' date of the cloud-based solution. The contract may be extended by a further two 12-month periods to allow for continued annual support. These extensions are subject to continued requirement and satisfactory performance.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2017.

Renewal: Option for two 12-month extensions for continued provision of maintenance and support, subject to continued funding and business need.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000509143
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP294185
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Sep 20178 years ago
Submission Deadline
2 Oct 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Oct 2017 - 31 Mar 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ZERO WASTE SCOTLAND LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STIRLING
Postcode
FK8 1QZ
Post Town
Falkirk and Stirling
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
TLM Scotland
Local Authority
Stirling
Electoral Ward
Stirling North
Westminster Constituency
Stirling and Strathallan

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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