Notice Information
Notice Title
Integrated Customer Portal and CRM Solution
Notice Description
Renfrewshire Council are seeking a suitable supplier to implement and support the Council plan to implement all services digitally, the Council have taken the decision to amalgamate the existing Customer Portal (CP) and Customer Relationship Management (CRM) solution into a single secure integrated solution in order to manage all customer contact and deliver all online services. The full requirements and specification can be located within the ITT Document contained within the supplier attachment area. This procurement is being executed via a mini competition restricted to the suppliers awarded under Scotland Excel framework Agreement for Customer Service Platform (04/15) Lot 1 Hosted Solution
Lot Information
Lot 1
Renfrewshire Council are seeking a suitable supplier to implement and support the Council plan to implement all services digitally, the Council have taken the decision to amalgamate the existing Customer Portal (CP) and Customer Relationship Management (CRM) solution into a single secure integrated solution in order to manage all customer contact and deliver all online services. This procurement is being executed via a mini competition restricted to the suppliers awarded under Scotland Excel framework Agreement for Customer Service Platform (04/15) Lot 1 Hosted Solution
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000513893
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297269
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 2 Oct 20178 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 26 Sep 20178 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- RENFREWSHIRE COUNCIL
- Contact Name
- Judith Hume
- Contact Email
- judith.hume@renfrewshire.gov.uk
- Contact Phone
- +44 1416
Buyer Location
- Locality
- PAISLEY
- Postcode
- PA1 1JB
- Post Town
- Paisley
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
- Delivery Location
- TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
-
- Local Authority
- Renfrewshire
- Electoral Ward
- Paisley East and Central
- Westminster Constituency
- Paisley and Renfrewshire South
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297269
Integrated Customer Portal and CRM Solution - Renfrewshire Council are seeking a suitable supplier to implement and support the Council plan to implement all services digitally, the Council have taken the decision to amalgamate the existing Customer Portal (CP) and Customer Relationship Management (CRM) solution into a single secure integrated solution in order to manage all customer contact and deliver all online services. The full requirements and specification can be located within the ITT Document contained within the supplier attachment area. This procurement is being executed via a mini competition restricted to the suppliers awarded under Scotland Excel framework Agreement for Customer Service Platform (04/15) Lot 1 Hosted Solution
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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