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HR Payroll CRM and ICT Helpdesk Single Platform

North Ayrshire Council

This public procurement record has 4 releases in its history.

Award

25 May 2018 at 01:00

OJEU - F3 - Contract Award Notice
TenderUpdate

29 Mar 2018 at 01:00

OJEU - F14 - Corrigendum
Tender

08 Mar 2018 at 00:00

OJEU - F2 - Contract Notice
Planning

30 Oct 2017 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The North Ayrshire Council is looking to replace its HR Payroll CRM and ICT Helpdesk systems with a single platform, projecting a supply need over the next two years. The procurement process is currently at the Award stage, and although the tender has been marked as unsuccessful, it previously detailed a projected value of £2,000,000. The procurement method used was an open procedure, and all activities are based in Irvine, UK. Interested businesses should note that the tender submission period concluded on 6 April 2018, while the estimated contract period was set to start on 2 July 2018 and run until 1 July 2023, with an option for extensions.

This tender represents a substantial opportunity for businesses specialising in integrated digital solutions, particularly those with expertise in cloud and software-as-a-service (SaaS) technologies. Companies that can demonstrate experience in providing IT service desk, HR, and payroll systems within a unified framework will be particularly well-positioned to compete. Furthermore, suppliers should be prepared to align their offerings with the council’s strategic objectives, which include achieving efficiencies and a single customer view in line with their Digital Strategy. The tender also emphasises community benefits, which could provide an edge for suppliers committed to delivering social value alongside services.

How relevant is this notice?

Notice Information

Notice Title

HR Payroll CRM and ICT Helpdesk Single Platform

Notice Description

The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.

Lot Information

Lot 1

The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform

Options: During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model

Renewal: The resultant contract will be for a period of 5 years commencing w/b 2nd July 2018 until July 2023, with the option to extend by up to a further 2 x 1 year periods.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000516977
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320295
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 May 20188 years ago
Submission Deadline
6 Apr 2018Expired
Future Notice Date
1 Mar 2018Expired
Award Date
25 May 20188 years ago
Contract Period
2 Jul 2018 - 1 Jul 2023 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Unsuccessful
Lots Status
Unsuccessful
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Ayrshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Postcode Area
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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