Notice Information
Notice Title
HR Payroll CRM and ICT Helpdesk Single Platform
Notice Description
The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.
Lot Information
Lot 1
The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform
Options: During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model
Renewal: The resultant contract will be for a period of 5 years commencing w/b 2nd July 2018 until July 2023, with the option to extend by up to a further 2 x 1 year periods.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000516977
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320295
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72268000 - Software supply services
Notice Value(s)
- Tender Value
- £2,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 25 May 20187 years ago
- Submission Deadline
- 6 Apr 2018Expired
- Future Notice Date
- 1 Mar 2018Expired
- Award Date
- 25 May 20187 years ago
- Contract Period
- 2 Jul 2018 - 1 Jul 2023 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Unsuccessful
- Lots Status
- Unsuccessful
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTH AYRSHIRE COUNCIL
- Contact Name
- Corporate Procureent, Corporate Procurement
- Contact Email
- procurement@north-ayrshire.gov.uk
- Contact Phone
- +44 1294324730
Buyer Location
- Locality
- IRVINE
- Postcode
- KA12 8EE
- Post Town
- Kilmarnock
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM9 Southern Scotland
- Small Region (ITL 3)
- TLM93 North Ayrshire and East Ayrshire
- Delivery Location
- TLM93 North Ayrshire and East Ayrshire
-
- Local Authority
- North Ayrshire
- Electoral Ward
- Irvine South
- Westminster Constituency
- Central Ayrshire
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV299757&idx=3
1st November 2017 - Proof of Concept - Pest Control -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV299757&idx=4
1st November 2017 - Project Overview -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV299757&idx=1
1st November 2017 - Proof of Concept - IT Service Desk -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV299757&idx=2
1st November 2017 - Proof of Concept - HR and Payroll -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV299757
HR Payroll CRM and ICT Helpdesk Single Platform - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR312940
HR Payroll CRM and ICT Helpdesk Single Platform - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320295
HR Payroll CRM and ICT Helpdesk Single Platform - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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