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Provision of Continuous Customer Feedback Services

South Lanarkshire Council

This public procurement record has 2 releases in its history.

Award

12 Mar 2018 at 00:00

OJEU - F3 - Contract Award Notice
Tender

21 Nov 2017 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The procurement process involves South Lanarkshire Council, located in Hamilton, UK, seeking suppliers for the "Provision of Continuous Customer Feedback Services." This contract, with an estimated value of £300,000, is categorised under housing and community amenities and falls within the services sector. The procurement method employed is an open procedure, and the tender period concluded on 29th December 2017. The contract was officially awarded on 12th March 2018, and it includes an optional two-year extension based on performance and funding availability.

This tender presents an excellent opportunity for businesses specialising in customer feedback services, market research, and community engagement to expand their portfolios. Companies with experience in conducting comprehensive surveys, ensuring compliance with regulations, and demonstrating technical and professional capabilities would be particularly well-suited to participate. The contract’s emphasis on community benefits also offers a chance for bidders to showcase their commitment to local engagement and support.

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Notice Information

Notice Title

Provision of Continuous Customer Feedback Services

Notice Description

Provision of Continuous Customer Feedback Services

Lot Information

Lot 1

South Lanarkshire Council, Housing and Technical Resources has in place a wide ranging continuous and periodic survey programme covering its services which provides insight into particular Landlord and associated services processes. The survey programme provides reliable and comprehensive feedback from South Lanarkshire Council's domestic tenants and is used to identify areas of satisfaction and areas for improvement. The main objectives of the contract will be to:- 1. deliver contract compliance with South Lanarkshire Council Standing Orders 2. ensure that any specific requirements of the Scottish Housing Regulator for reporting on the Scottish Social Housing Charter can be accommodated. The estimated cost of 300000GBP includes the optional two year extension period.

Renewal: Following the initial five year term, there is an optional contract extension period of up to two years subject to satisfactory performance, financial standing and availability of funding

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000519997
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313416
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
£300,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Mar 20188 years ago
Submission Deadline
29 Dec 2017Expired
Future Notice Date
Not specified
Award Date
12 Mar 20188 years ago
Contract Period
Not specified - Not specified
Recurrence
October 2022

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
South Lanarkshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HAMILTON
Postcode
ML3 0AA
Postcode Area
Motherwell
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM95 South Lanarkshire
Local Authority
South Lanarkshire
Electoral Ward
Hamilton North and East
Westminster Constituency
Hamilton and Clyde Valley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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