Award

IT Field Services Software

SCOTTISH WATER

This public procurement record has 1 release in its history.

Summary of the contracting process

The procurement process for IT Field Services Software, initiated by Scottish Water, is complete and was held under a selective procurement method involving a negotiated procedure with prior call for competition. The project, categorised under the services industry, aims to enhance field service operations by integrating software with existing front office functions. This tender was associated with Glasgow, UK, and the contract was awarded on 14th September 2017, following the submission of bids from three suppliers.

This tender represents a significant opportunity for businesses specialising in software development, particularly those focusing on field service management and integration solutions. Companies that can create efficient systems to meet the specifications outlined, such as job scheduling, customer information access, and real-time communication with field personnel, would find themselves well-positioned to participate in similar future procurement processes. The success of this contract might open doors for further collaborations within the utilities sector, encouraging increased engagement with organisations like Scottish Water.

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Notice Title

IT Field Services Software

Notice Description

Field services software to integrate with existing front office functions and communicate with field service personnel

Lot Information

Lot 1

The field service component is intended to integrate with front office function allowing field service personnel to be able to: - accept, reject and update jobs sent to them - get information about a customer, asset or premises involved in a job - get information about the assets involved in a job - get information to support the job from a variety of internal and external sources, including photo, video - identify equipment that is required to complete the job - identify related jobs for the customer, at the asset/premise or in the vicinity - report job status back to corporate functions - complete a job with the relevant required information - ask for additional work to be carried out where applicable. Price is not the only award criterion and all criteria are stated only in the procurement documents

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000526544
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307095
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F6 - Contract Award Notice (Utilities)
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jan 20188 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Sep 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH WATER
Contact Name
Not specified
Contact Email
lauren.strachan@scottishwater.co.uk
Contact Phone
+44 1414147112

Buyer Location

Locality
CUMBERNAULD ROAD
Postcode
STEPPS,GLAS GOW
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLM Scotland

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

CLICKSOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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