Award

Customer Support System; Re-implementation from CRM 2011 (on premise) to Dynamics 365 in the Cloud

THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED

This public procurement record has 1 release in its history.

Award

26 Jan 2018 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Skills Development Scotland Co. Limited, based in Glasgow, has recently awarded a contract titled "Customer Support System; Re-implementation from CRM 2011 (on-premise) to Dynamics 365 in the Cloud" under the open procurement method. This procurement process, categorised within the services industry, transitioned through the tender phase and culminated in the award on 8th January 2018. The contract value amounts to £615,580. The project aims to re-implement an existing customer support system and provide essential post-re-implementation support, with the procurement being conducted in accordance with the Crown Commercial Services' Digital Outcomes and Specialists framework, reference RM1043iv.

This procurement represents a significant opportunity for businesses specialising in IT services, particularly those with expertise in customer relationship management systems and cloud solutions. SMEs with capabilities in systems re-implementation, technical support, and software development could find themselves well-positioned to compete for future contracts in similar projects. The focus on cloud-based solutions signifies a growing demand in the industry for scalable and adaptable IT services, making this an ideal time for companies in this sector to explore available avenues for growth and collaboration.

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Notice Information

Notice Title

Customer Support System; Re-implementation from CRM 2011 (on premise) to Dynamics 365 in the Cloud

Notice Description

Customer Support System; Re-implementation from CRM 2011 (on premise) to Dynamics 365 in the Cloud

Lot Information

Lot 1

This procurement was for the following; Re-implement an existing system from Dynamics CRM 2011 on-premise to Dynamics 365 and provide post re-implementation support and further development from an emerging backlog of requirements. **Please note that this procurement was carried out under the Crown Commercial Services' Digital Outcomes and Specialists framework agreement, ref RM1043iv. In line with the framework agreement the requirements were published on the Digital Marketplace**

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000527828
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307974
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£615,580 £500K-£1M

Notice Dates

Publication Date
26 Jan 20188 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Jan 20188 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED
Contact Name
Not specified
Contact Email
procurement@sds.co.uk
Contact Phone
+44 1412256710

Buyer Location

Locality
GLASGOW
Postcode
G2 1DY
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow East

Supplier Information

Number of Suppliers
1
Supplier Name

INCREMENTAL GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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