Planning

Request for Information - Tenant Satisfaction Survey

SCOTTISH BORDERS HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Planning

27 Feb 2018 at 00:00

PCS Notice - Website Prior Information Notice
Summary of the contracting process

The Scottish Borders Housing Association, located at South Bridge House, Whinfield Road, Selkirk, is planning a procurement entitled "Request for Information - Tenant Satisfaction Survey". This initiative falls under the housing and community amenities sector, specifically aimed at conducting quarterly surveys to gather tenant perceptions and satisfaction regarding the services provided. Key dates include the planned communication of future notices on 14th March 2018 and the initial notice dated 27th February 2018, where additional documents related to this procurement are available for interested parties.

This tender presents a significant opportunity for businesses engaged in survey and research services, particularly those with experience in tenant satisfaction assessments and community engagement. Companies specialising in market research, data analysis, and report generation would be well-suited to participate. The shift to more frequent surveys indicates a growing focus on responsive and adaptive service delivery, suggesting potential for a fruitful collaboration with the Scottish Borders Housing Association in enhancing customer insights.

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Notice Information

Notice Title

Request for Information - Tenant Satisfaction Survey

Notice Description

SBHA is seeking to conduct a programme of quarterly surveys to assess Tenant perceptions of and satisfaction with the services they receive from SBHA. This is a shift away from the annual surveys conducted over previous years in order to gather satisfaction information more frequently to identify emerging trends or issues more quickly.

Lot Information

Lot 1

SBHA is seeking to conduct a programme of quarterly surveys to assess Tenant perceptions of and satisfaction with the services they receive from SBHA. This is a shift away from the annual surveys conducted over previous years in order to gather satisfaction information more frequently to identify emerging trends or issues more quickly. It is expected that the successful supplier will provide SBHA with a report on the survey outcomes and provide us with greater customer insight information and be prepared to present this to our Board. We would also expect to have access to survey results which enables further analysis of the information gathered tailored to our needs.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000532943
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB311722
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
PCS Notice - Website Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20187 years ago
Submission Deadline
Not specified
Future Notice Date
14 Mar 2018Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH BORDERS HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SELKIRK
Postcode
TD7 5DT
Post Town
Galashiels
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM91 Scottish Borders
Delivery Location
TLM Scotland
Local Authority
Scottish Borders
Electoral Ward
Selkirkshire
Westminster Constituency
Berwickshire, Roxburgh and Selkirk

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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