Notice Information
Notice Title
NHS Highland GP Desktop and Server support
Notice Description
NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.
Lot Information
Lot 1
NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. General Medical Practices' services. IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices' clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract. Other orderable services: - Provision of a service to securely collect and dispose of IT equipment - Provision of desktop installation services - Provision of data verification services - Provision of warehousing and delivery services Managed Sector (Non GP) Services. Server Maintenance for NHS Highland's server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate. Optional items - Managed Sector (Non GP) Services. - Provision of out of hours cover to the NHS Highland server estate - Provision of an on-demand helpdesk service to complement the existing in house helpdesk system. - Provision of an on-demand desktop installation service to complement the existing in house provision. - Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.
Renewal: 8 year term with the option to terminate at the end of years one, five, six and seven.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000534680
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520214
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72100000 - Hardware consultancy services
72253000 - Helpdesk and support services
72261000 - Software support services
72315100 - Data network support services
72600000 - Computer support and consultancy services
Notice Value(s)
- Tender Value
- £2,500,000 £1M-£10M
- Lots Value
- £2,500,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- £1,756,400 £1M-£10M
Notice Dates
- Publication Date
- 13 Dec 20241 years ago
- Submission Deadline
- 9 Apr 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Nov 20196 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Unsuccessful
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS Highland
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- INVERNESS
- Postcode
- IV2 3BW
- Postcode Area
- Inverness
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM2 Highlands and Islands
- Small Region (ITL 3)
- TLM20 Highlands and Islands
- Delivery Location
- TLM62 Inverness and Nairn, Moray, and Badenoch and Strathspey
-
- Local Authority
- Highland
- Electoral Ward
- Inverness South
- Westminster Constituency
- Inverness, Skye and West Ross-shire
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313062
NHS Highland GP Desktop and Server support - NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR444821
NHS Highland GP Desktop and Server support - NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520214
NHS Highland GP Desktop and Server support - NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.