NHS Highland GP Desktop and Server support

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000534680-2024-12-13T00:00:00Z",
    "date": "2024-12-13T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000534680",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-51",
            "name": "NHS Highland",
            "identifier": {
                "legalName": "NHS Highland"
            },
            "address": {
                "streetAddress": "Assynt House, Beechwood Park",
                "locality": "Inverness",
                "region": "UKM62",
                "postalCode": "IV2 3BW"
            },
            "contactPoint": {
                "name": "Jim Binnie",
                "email": "jim.binnie@nhs.net",
                "telephone": "+44 1312756059",
                "url": "http://www.publiccontractsscotland.gov.uk/"
            },
            "roles": [
                "buyer",
                "reviewBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.nhshighland.scot.nhs.uk"
            }
        },
        {
            "id": "org-6",
            "name": "NHS Highland",
            "identifier": {
                "legalName": "NHS Highland"
            },
            "address": {
                "streetAddress": "Assynt House, Beechwood Park",
                "locality": "Inverness",
                "region": "UKM6",
                "postalCode": "IV2 3BW"
            },
            "contactPoint": {
                "email": "High-UHB.Tenders@nhs.net",
                "telephone": "+44 1463717123",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Ministry or any other national or federal authority, including their regional or local subdivisions",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    },
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    }
                ],
                "url": "http://www.nhshighland.scot.nhs.uk"
            }
        },
        {
            "id": "org-9",
            "name": "Inverness Sheriff Court and Justice of the Peace Court",
            "identifier": {
                "legalName": "Inverness Sheriff Court and Justice of the Peace Court"
            },
            "address": {
                "streetAddress": "Longman Rd",
                "locality": "Inverness",
                "postalCode": "IV1 1AH"
            },
            "contactPoint": {
                "url": "http://www.nhshighland.scot.nhs.uk"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "org-96",
            "name": "NHS Highland",
            "identifier": {
                "legalName": "NHS Highland"
            },
            "address": {
                "streetAddress": "Assynt House, Beechwood Park",
                "locality": "Inverness",
                "region": "UKM6",
                "postalCode": "IV2 3BW"
            },
            "contactPoint": {
                "email": "nhsh.tenders@nhs.scot",
                "telephone": "+44 7929069647",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Ministry or any other national or federal authority, including their regional or local subdivisions",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.nhshighland.scot.nhs.uk"
            }
        },
        {
            "id": "org-126",
            "name": "Microtech Group Ltd",
            "identifier": {
                "legalName": "Microtech Group Ltd"
            },
            "address": {
                "streetAddress": "17-19 HILL ST",
                "locality": "KILMARNOCK",
                "region": "UKM93",
                "postalCode": "KA3 1HA"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "url": "http://"
            }
        },
        {
            "id": "org-98",
            "name": "Inverness Justice Centre",
            "identifier": {
                "legalName": "Inverness Justice Centre"
            },
            "address": {
                "locality": "Inverness"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "NHS Highland",
        "id": "org-96"
    },
    "tender": {
        "id": "HB/408 MD",
        "title": "NHS Highland GP Desktop and Server support",
        "description": "NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72600000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72253000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72315100",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72261000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72100000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "Inverness and surrounding areas"
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM62"
                    },
                    {
                        "region": "UKM62"
                    },
                    {
                        "region": "UKM62"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amount": 2500000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk/",
        "tenderPeriod": {
            "endDate": "2018-04-09T12:00:00Z"
        },
        "documents": [
            {
                "id": "MAR313062",
                "documentType": "contractNotice",
                "title": "NHS Highland GP Desktop and Server support",
                "description": "NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313062",
                "format": "text/html"
            },
            {
                "id": "MAR313062-1",
                "title": "ESPD",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR313062&idx=1",
                "datePublished": "2018-03-12T08:43:48Z",
                "dateModified": "2018-03-12T08:43:48Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "MAR313062-2",
                "title": "ESPD",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR313062&idx=2",
                "datePublished": "2018-03-12T08:43:49Z",
                "dateModified": "2018-03-12T08:43:49Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "MAR444821",
                "documentType": "awardNotice",
                "title": "NHS Highland GP Desktop and Server support",
                "description": "NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR444821",
                "format": "text/html"
            },
            {
                "id": "DEC520214",
                "documentType": "awardNotice",
                "title": "NHS Highland GP Desktop and Server support",
                "description": "NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520214",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. General Medical Practices' services. IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices' clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract. Other orderable services: - Provision of a service to securely collect and dispose of IT equipment - Provision of desktop installation services - Provision of data verification services - Provision of warehousing and delivery services Managed Sector (Non GP) Services. Server Maintenance for NHS Highland's server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate. Optional items - Managed Sector (Non GP) Services. - Provision of out of hours cover to the NHS Highland server estate - Provision of an on-demand helpdesk service to complement the existing in house helpdesk system. - Provision of an on-demand desktop installation service to complement the existing in house provision. - Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.",
                "status": "complete",
                "value": {
                    "amount": 2500000,
                    "currency": "GBP"
                },
                "hasOptions": false,
                "secondStage": {
                    "minimumCandidates": 5,
                    "maximumCandidates": 5
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 2880
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "8 year term with the option to terminate at the end of years one, five, six and seven."
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Response to NHS Requirement",
                            "description": "70"
                        },
                        {
                            "type": "cost",
                            "name": "Total Cost of Ownership",
                            "description": "30"
                        }
                    ]
                }
            }
        ],
        "coveredBy": [
            "GPA"
        ],
        "secondStage": {
            "invitationDate": "2018-04-16T00:00:00Z"
        },
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "economic",
                    "description": "ESPD Q.4B.1.1 Bidders will be required to have a minimum 'general' yearly turnover of 100 000 GBP for the last2 years: Please provide annual accounts for the relevant 2 years. ESPD Q.4B.5.1 Please provide evidence of insurance levels listed below.",
                    "minimum": "ESPD Q.4B.1.1 Suppliers must demonstrate the following financial capacity over the last two years: Turnover of100 000 GBP per annum over last 2 financial years. Q.4B.5.1. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence ofany subsequently awarded contract, the types and levels of insurance indicated below: Employers Liability Insurance: 5 000 000 GBP; Public Liability Insurance: 1 000 000 GBP; Professional Indemnity Insurance: 1 000 000 GBP;"
                },
                {
                    "type": "technical",
                    "description": "4C.1.2 Please provide details of three relevant examples of services carried out during the last three yearsasspecified in the Contract Notice. Weighing 60 % as per scoring model below. 4.C.2 Bidders will be required to confirm details of the technicians or technical bodies such as ISO orequivalentwho they can call upon, especially those responsible for quality control. Weighting 10 % as perscoring modelbelow. 4.C.6 Professional qualifications held by The service provider or the contractor itself such as the following:ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent. Other professional qualifications relevant to the services outlined in the Contract Notice. Weighing 20 % asperscoring model below. 4C.8.1 Bidders will be required to confirm their average annual manpower for the last three years. Weighing 10% as per scoring model below. Score Meaning 0 Unacceptable as determined by: no response or no information provided in response to the questionwherethere is a requirement to provide a response or information; and/or a response which demonstrates asignificantmisunderstanding of the question; and/or a response which demonstrates no relevant experiencein termsof scale, complexity, scope and match to proposed service characteristics; and/or a responsewhich doesnot demonstrate capacity and capability (in terms of resources and appropriately qualified andexperiencedpersonnel). 1 Weak as determined by: a response which provides minimum information in response to the question; and/ora response which demonstrates minimum relevant experience in terms of scale, complexity, scope andmatchto proposed service characteristics; and/or a response which fails to satisfactorily answer the question;and/or aresponse which demonstrates limited capacity and capability (in terms of resources and appropriatelyqualifiedand experienced personnel) to deliver requirement. 3 Fair as determined by: a response which provides the majority but not all of the information requested; and/orreasonable evidence of relevant experience in terms of scale, complexity, scope and match to proposedservicecharacteristics indicated in the response; and/or a response which demonstrates reasonable capacityandcapability (in terms of resources and appropriately qualified and experience personnel). 5 Good as determined by: a response which meets all aspects of the question and provides all information requested; and/or a response which is comprehensive, unambiguous and demonstrates adequate and complete evidence of experience in terms of scale, complexity, scope and match to proposed service characteristics and adequate capacity and capability. Scoring Table Criteria Weighting % Score Total Score available 4.B Financial Standing (0, 1, 3, 5) Yes/No. 4C.1.2 References 60 300. 4.C.2 Quality Control / ISO 10 50. 4.C.6 Qualifications 20 100. 4.C.8.1 Staff numbers 10 50. 4.C.10 Sub-contract Not scored. Total: 100 % 500."
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 240
            }
        },
        "classification": {
            "id": "72000000",
            "scheme": "CPV"
        },
        "hasRecurrence": false,
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        }
    },
    "language": "EN",
    "description": "(SC Ref:785760)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000534680"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000534680"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000534680"
        }
    ],
    "noticetype": "OJEU - F3 - Contract Award Notice",
    "awards": [
        {
            "id": "N/a",
            "status": "unsuccessful",
            "statusDetails": "discontinued",
            "relatedLots": [
                "1"
            ]
        },
        {
            "id": "HB/408 MD",
            "suppliers": [
                {
                    "id": "org-126",
                    "name": "Microtech Group Ltd"
                }
            ],
            "relatedLots": [
                "1"
            ],
            "hasSubcontracting": true
        }
    ],
    "relatedProcesses": [
        {
            "id": "1",
            "relationship": [
                "planning"
            ],
            "scheme": "EU-OJ",
            "identifier": "2018/S 050-110708"
        }
    ],
    "contracts": [
        {
            "id": "HB/408 MD",
            "awardID": "HB/408 MD",
            "status": "active",
            "value": {
                "amount": 1756400,
                "currency": "GBP"
            },
            "dateSigned": "2019-11-01T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "356",
                "measure": "bids",
                "value": 6,
                "relatedLot": "1"
            },
            {
                "id": "357",
                "measure": "smeBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "358",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "359",
                "measure": "foreignBidsFromNonEU",
                "value": 6,
                "relatedLot": "1"
            },
            {
                "id": "360",
                "measure": "electronicBids",
                "value": 6,
                "relatedLot": "1"
            }
        ]
    }
}