Legal Services Framework Agreement

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            "id": "org-34",
            "name": "Scottish Legal Complaints Commission (SLCC)",
            "identifier": {
                "legalName": "Scottish Legal Complaints Commission (SLCC)"
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                "locality": "Edinburgh",
                "region": "UK",
                "postalCode": "EH1 3EG"
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                "email": "caroline.robertson@scottishlegalcomplaints.org.uk",
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                "url": "http://www.scottishlegalcomplaints.org.uk"
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        "title": "Legal Services Framework Agreement",
        "description": "The Scottish Legal Complaints Commission (SLCC) wishes to appoint up to 3 legal firms to operate under a Framework Agreement for the provision of cost effective, responsive, flexible and high quality legal services.",
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                "relatedLot": "1"
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        "value": {
            "amount": 450000,
            "currency": "GBP"
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        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "mainProcurementCategory": "services",
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                "title": "Legal Services Framework Agreement",
                "description": "The Scottish Legal Complaints Commission (SLCC) wishes to appoint up to 3 legal firms to operate under a Framework Agreement for the provision of cost effective, responsive, flexible and high quality legal services.",
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                "id": "MAR314635-1",
                "title": "Annex A Information and Specification",
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            {
                "id": "MAR314635-5",
                "title": "Revised indicative tender timetable amended in documents. No other changes.",
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                "title": "SLCC Framework Agreement with revised tender timeline documents part 5. No other changes",
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                "id": "1",
                "description": "Litigation The SLCC are looking for a full legal service, although, the main areas for legal support (but not limited to) are in relation to appeals against determinations and, in the rare case of judicial review of decisions. This will include, pre-litigation advice in relation to prospects and legal process, drafting of submissions and advocacy as well as the instruction of Counsel or solicitor advocates as necessary (we require firms to be able to offer both options). The provision of opinions in relation to appeals, the eligibility and handling of complaints, time bar, and merit of complaints are also matters requiring legal advice. Geographical cost efficiency On account that jurisdiction for disputed matters sits with the inner house of the Court of Session and since the SLCC have only a single office in Edinburgh, a responsive litigation service within Edinburgh is sought to maximise cost efficiency and to restrict travel, expenses or meeting costs being incurred by the SLCC. The SLCC Providers will require to advise and assist the SLCC in proportionately managing risk by advising on the SLCC's regulatory and statutory powers and functions as well as its governance arrangements. General legal advice in relation to the interpretation and application of the Legal Profession and Legal (Aid) (Scotland) Act 2007, the Legal Services (Scotland) Act 2010 and an advisory role in relation to relevant policy matters such as the complaints levy and function of the SLCC is also required. The regulation of legal services in Scotland is currently under review, and input may be required to assist new rule drafting or to comment on draft Regulations or Bills. General Legal Advice Access to a full service legal including, but not limited to, employment law, property law and leasing, debt recovery, court rules, data protection, GDPR, FOI, law firm or partnership administration and adhoc general legal updates will be required. On occasion expert advice on specialist legal issues may be sought. From time to time advice is needed on areas of law leading to complaints, to assist assessment of a transaction underlying a service complaint to the SLCC. Common areas are residential conveyancing, civil litigation, criminal, family, trust and executry. Training and Development The Firms appointed will also be required to provide training and development opportunities for the SLCC. Service Delivery The SLCC is an organisation which requires fast access to advisors for clear, accurate and unambiguous legal advice which also consider risk, proportionality of response, and reputation. SLCC are seeking access to an advisory helpline and are looking for legal providers who have the ability to discuss legal and policy matters informally as well as be able to provide urgent advice or formal written opinions in clear, succinct English without jargon. Further information is available in Additional Documents, Annex A Information and Specification",
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                    "description": "During the first stage of the procurement process only bidders who pass the minimum levels required in Part IV Questions 4A and who are shortlisted on the basis of their scores in relation Questions in 4C and 4D will be invited to tender. The scoring methodology is detailed in additional information at V1.3 of the Contract Notice"
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                    "startDate": "2018-09-01T00:00:00Z",
                    "endDate": "2021-10-01T00:00:00Z"
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            "criteria": [
                {
                    "type": "suitability",
                    "description": "With reference to Section A Part IV Bidders must confirm if they hold the particular authorisation or memberships. Minimum requireement is regulation by the Law Society of Scotland or Solicitors Regulation Authority."
                },
                {
                    "type": "technical",
                    "description": "The scoring methodology for the following Questions 4C and 4D is included in the additional information section. This section refers to Section C of Part IV of the ESPD (Scotland) and covers questions 4C.1 -12.2 of the ESPD (Scotland). 4C.1.2: Bidders will be required to provide 3 examples that demonstrate that they have the relevant experience to provide legal services as described in the Contract Notice and description of the procurement at II.2.4. This section refers to Section D of Part IV of the ESPD (Scotland) and covers questions 4D.1 - 1.2 of the ESPD (Scotland). 4D.1 It is a requirement of this contract that bidders have a quality assurance process that meet recognised quality assurance standards as follows: 1. The bidder must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent), OR 2. The bidder must have the following: a. A documented policy regarding quality management. The policy must set out responsibilities for quality management demonstrating that the bidder has, and continues to implement, a quality management policy that is authorised by their Chief Executive, or equivalent, which is periodically reviewed at a senior management level. The policy must be relevant to the nature and scale of the work to be undertaken and set out responsibilities for quality management throughout the organisation. b. Documented procedures for periodically reviewing, correcting and improving quality performance including processes for ensuring that the bidder's quality management is effective in reducing/preventing incidents of sub-standard delivery. This must include the quality of output and general performance. c. A documented process for ensuring that quality management is effective in reducing/preventing incidents of sub-standard delivery. This must include the quality of output and general performance. The bidder must be able to provide copies of their organisation's documentation procedures that meet current agreed good practice. These must include the arrangements for quality management throughout the bidder's organisation. They must set out how the bidder's organisation will carry out its policy, with a clear indication of how the arrangements are communicated to the workforce. d. Documented arrangements for providing the bidder's workforce with quality related training and information appropriate to the type of work for which this organisation is likely to bid. This will demonstrate that the organisation has in place, and implements, training arrangements to ensure that its workforce has sufficient skills and understanding to discharge their various responsibilities. These must include a programme of training that will keep the workforce up to date with required knowledge about quality related issues, including copies of job profiles; training manuals and records. e. Documented arrangements that the organisation has a system for monitoring quality management procedures on an on-going basis. The bidder's organisation must be able to provide evidence of systematic, periodic review and improvement of quality in respect of output and general performance f. Documented arrangements for ensuring that the bidders apply quality management measures that are appropriate to the work for which they are being engaged. g. A documented process demonstrating how the bidder deals with complaints. The bidder must be able to provide details of how their organisation maintains records of any complaints received and how corrective measures are carried out to prevent reoccurrence."
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                    "description": "Execution of the service is reserved to a particular profession"
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    "language": "EN",
    "description": "Question Scoring Methodology for Selection Criteria question 4C1.2 - weighting 60% 0 - Unacceptable. Nil or inadequate response. Fails to demonstrate previous experience/capacity/capability relevant to this criterion. 1 - Poor. Response is partially relevant but generally poor. The response shows some elements of relevance to the criterion but contains insufficient/limited detail or explanation to demonstrate previous relevant experience/capacity/capability. 2 - Acceptable. Response is relevant and acceptable. The response demonstrates broad previous experience, knowledge and skills/capacity/capability but may lack in some aspects of similarity e.g. previous experience, knowledge or skills may not be of a similar nature. 3 - Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good amount of experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients. 4 - Excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates thorough experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients. Question Scoring Methodology for Selection Criteria question 4D1 -1.2 - weighting 40% 0 - Unacceptable. Nil or inadequate response. Fails to demonstrate a quality system relevant to this criterion. 1 - Poor. Response is partially relevant but generally poor. The response shows some elements of relevance to the criterion but contains insufficient/limited detail or explanation to demonstrate a robust quality system. 2 - Acceptable. Response is relevant and acceptable. The response demonstrates broad quality process but may lack in some aspects of quality assurance. 3 - Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good quality system and process. 4 - Excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a robust set of quality processes and systems or has external quality certification. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=526778. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=536003. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:536003) Download the ESPD document here: http://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=536003",
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