Notice Information
Notice Title
Provision of Glow Blogs
Notice Description
Provision of Glow Blog Services to Education Scotland
Lot Information
Lot 1
Glow is a digital environment for learning and teaching and helps learners and educators to benefit from social and collaborative services in a safe online space anytime, anywhere and on any device. Glow comprises of a number of different web services that are made available to its users via a central authentication and portal service (GAPS) (currently provided by RM Education Ltd). It has four key Glow Services that are provided by Education Scotland:- - Glow Online Productivity Suites (GOPS) (currently O365 and G Suite for Education); - a Blog solution (currently WordPress); - a Broadcast/Meet solution (currently Skype for Business). There are also other Applications that are available within Glow, some of which use the centrally provided authentication through federated identity services. A national Service Desk and Service Desk Portal provides support to Glow customers, offered by the Authentication provider via the telephone and online, to the Glow Customers. The Service Desk also takes support calls for defined Glow Services, passing such calls over to the relevant supplier but ensuring Glow Customers have a single point of contact. There is a requirement for the Glow Blogs host and support contractor to provide a service desk function to further enhance this for Glow Blogs specific incidents and requests. The national Service Desk facility provides second line support and is open to a defined list of Glow Users within each Glow Customer. The Service Desk is available 0800 - 1800, Monday to Friday, 52 weeks a year with the exception of Christmas Day, Boxing Day, New Year's Day and 2nd January. Service Desk calls vary across the year, with volume of calls substantially higher during term time although calls are still received during school holidays. There will be four constituent work packages: Overview (A) Infrastructure Improvements and Migration The Glow Blogs service is currently hosted on Amazon Web Services. The Purchaser would like to improve the infrastructure and hosting of the service to improve performance and user satisfaction. The Purchaser has commissioned a third party Technical Architect to design a new Target Architecture for Glow Blogs and now seeks support to build and migrate to that Target Architecture. This section covers the requirements for this build and migration effort. (B) Application Hosting and Support This section covers the requirements for ongoing hosting and application support for Glow Blogs. This includes hosting, service management, service desk, maintenance and support. (C) Application Improvements This section covers the requirements for a number of improvements to the Glow Blogs service that the Purchaser wishes to make within the current calendar year. The Purchaser seeks support for this development work. (D) Call-off Contract for Development Support This section covers the Purchasers requirements to establish a call-off contract for development support throughout the lifetime of this contract in order to provide support to maintain and improve the Glow Blogs service through time.. Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) 2015.
Renewal: 2 x 1 year options to extend
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000543155
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336510
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48190000 - Educational software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Nov 20187 years ago
- Submission Deadline
- 29 Jun 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 6 Nov 20187 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Unsuccessful
- Lots Status
- Unsuccessful
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- EDUCATION SCOTLAND
- Contact Name
- Stephen Phillips
- Contact Email
- stephen.phillips@gov.scot
- Contact Phone
- +44 1412420131
Buyer Location
- Locality
- LIVINGSTON
- Postcode
- EH54 6GA
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM14 West Lothian
- Delivery Location
- TLM Scotland
-
- Local Authority
- West Lothian
- Electoral Ward
- Livingston South
- Westminster Constituency
- Livingston
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=18
25th May 2018 - ITT Schedule 11 - Change Control Procedure -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=19
25th May 2018 - ITT Schedule 12 - Security Management -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=20
25th May 2018 - ITT Schedule 13 - Software -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=21
25th May 2018 - ITT Schedule 14 - Ordering Procedure -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=22
25th May 2018 - ITT - SG Model Services Contract -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=23
25th May 2018 - ITT Technical Response Document -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=11
25th May 2018 - ITT Schedule 4D - Testing Procedures -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=12
25th May 2018 - ITT Schedule 5 - Key Individuals -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=13
25th May 2018 - ITT Schedule 6 - Approved Sub-contractors -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=14
25th May 2018 - ITT Schedule 7 - Service Provider's Sensitive Information -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=15
25th May 2018 - ITT Schedule 8 - Parent Company Guarantee -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=16
25th May 2018 - ITT Schedule 9 - GDPR Model Contract -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=17
25th May 2018 - ITT Schedule 10 - Exit Management -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=7
25th May 2018 - ITT Schedule 3 - Financial Reports and Models -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=8
25th May 2018 - ITT Schedule 4A - Management Arrangements -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=9
25th May 2018 - ITT Schedule 4B - Implementation Plan -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=10
25th May 2018 - ITT Schedule 4C - Business Continuity and Disaster Recovery -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=5
25th May 2018 - ITT Schedule 2 - Service and Governance -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=6
25th May 2018 - ITT Schedule 2 - Pricing -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=2
25th May 2018 - ITT Instructions to tenderers -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=3
25th May 2018 - ITT Schedule 1 - Definitions -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=4
25th May 2018 - ITT Schedule 1A - Specification -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=1
25th May 2018 - ITT covering letter -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320024
Provision of Glow Blogs - Provision of Glow Blog Services to Education Scotland -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336510
Provision of Glow Blogs - Provision of Glow Blog Services to Education Scotland
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"description": "Glow is a digital environment for learning and teaching and helps learners and educators to benefit from social and collaborative services in a safe online space anytime, anywhere and on any device. Glow comprises of a number of different web services that are made available to its users via a central authentication and portal service (GAPS) (currently provided by RM Education Ltd). It has four key Glow Services that are provided by Education Scotland:- - Glow Online Productivity Suites (GOPS) (currently O365 and G Suite for Education); - a Blog solution (currently WordPress); - a Broadcast/Meet solution (currently Skype for Business). There are also other Applications that are available within Glow, some of which use the centrally provided authentication through federated identity services. A national Service Desk and Service Desk Portal provides support to Glow customers, offered by the Authentication provider via the telephone and online, to the Glow Customers. The Service Desk also takes support calls for defined Glow Services, passing such calls over to the relevant supplier but ensuring Glow Customers have a single point of contact. There is a requirement for the Glow Blogs host and support contractor to provide a service desk function to further enhance this for Glow Blogs specific incidents and requests. The national Service Desk facility provides second line support and is open to a defined list of Glow Users within each Glow Customer. The Service Desk is available 0800 - 1800, Monday to Friday, 52 weeks a year with the exception of Christmas Day, Boxing Day, New Year's Day and 2nd January. Service Desk calls vary across the year, with volume of calls substantially higher during term time although calls are still received during school holidays. There will be four constituent work packages: Overview (A) Infrastructure Improvements and Migration The Glow Blogs service is currently hosted on Amazon Web Services. The Purchaser would like to improve the infrastructure and hosting of the service to improve performance and user satisfaction. The Purchaser has commissioned a third party Technical Architect to design a new Target Architecture for Glow Blogs and now seeks support to build and migrate to that Target Architecture. This section covers the requirements for this build and migration effort. (B) Application Hosting and Support This section covers the requirements for ongoing hosting and application support for Glow Blogs. This includes hosting, service management, service desk, maintenance and support. (C) Application Improvements This section covers the requirements for a number of improvements to the Glow Blogs service that the Purchaser wishes to make within the current calendar year. The Purchaser seeks support for this development work. (D) Call-off Contract for Development Support This section covers the Purchasers requirements to establish a call-off contract for development support throughout the lifetime of this contract in order to provide support to maintain and improve the Glow Blogs service through time.. Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) 2015.",
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}
]
}
}
],
"bidOpening": {
"date": "2018-06-29T12:00:00Z",
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}
},
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"amendments": [
{
"id": "amd-9",
"description": "Provision of Glow Blogs With regard to the total number of users, please note that the total number of users across all blogs in May 2018 was 905,132 and the total number of active users in May 2018 was 283,522. Bidders should note that this does not equate to the number of unique users as a user can be a member of multiple blogs and that users on multiple devices and/or browsers are counted individually."
}
],
"legalBasis": {
"id": "32014L0024",
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},
"language": "EN",
"description": "Award Criteria The scoring system used to evaluate the award criteria in the ITT will be as follows: 0 Unacceptable Nil or inadequate response. Fails to demonstrate an ability to meet the requirement. 1 Poor Response is partially relevant and poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled. 2 Acceptable Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas. 3 Good Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled. 4 Excellent Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides details of how the requirement will be met in full. Please note that on Friday 1 June 2018 from 18:00 and for a period of 48 hours, there will be scheduled down time in relation to the Public Contracts Scotland website. During this time, you will be unable to access the details of this opportunity (including the documents) on Public Contracts Scotland and will be unable to make a postbox submission. Please ensure that your submission is uploaded outwith these hours. For any technical queries, you can contact the PCS Support Team on 0800 222 9003. The estimated value of this requirement is between GBP750,000 and GBP850,000. (SC Ref:563441)",
"links": [
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"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000543155"
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"noticetype": "OJEU - F3 - Contract Award Notice",
"awards": [
{
"id": "N/a",
"status": "unsuccessful",
"statusDetails": "unsuccessful",
"relatedLots": [
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]
}
],
"relatedProcesses": [
{
"id": "1",
"relationship": [
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"scheme": "EU-OJ",
"identifier": "2018/S 098-223670"
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]
}