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Provision of Glow Blogs

Education Scotland

This public procurement record has 3 releases in its history.

Award

06 Nov 2018 at 00:00

OJEU - F3 - Contract Award Notice
TenderUpdate

18 Jun 2018 at 01:00

OJEU - F14 - Corrigendum
Tender

22 May 2018 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The procurement process is led by Education Scotland, seeking assistance for the "Provision of Glow Blogs" services. This tender is classified under the education sector and is located in Livingston, UK. Currently in the planning stage, the procurement follows an open procedure with a submission deadline set for 29 June 2018 at 12:00 BST. The estimated value of the contract falls between £750,000 and £850,000. Key contact for this procurement is Stephen Phillips, whose email and telephone details are available for further inquiries.

This tender presents an excellent opportunity for businesses specialising in digital educational services, particularly those adept in hosting, application support, and further development of online platforms. Companies experienced in providing collaborative learning environments, technical architecture design, and service management are particularly well-suited to compete for this contract. With a substantial user base and the requirement for a robust support and service desk function, winning this tender could significantly enhance a business’s profile and operational capacity within the educational sector.

How relevant is this notice?

Notice Information

Notice Title

Provision of Glow Blogs

Notice Description

Provision of Glow Blog Services to Education Scotland

Lot Information

Lot 1

Glow is a digital environment for learning and teaching and helps learners and educators to benefit from social and collaborative services in a safe online space anytime, anywhere and on any device. Glow comprises of a number of different web services that are made available to its users via a central authentication and portal service (GAPS) (currently provided by RM Education Ltd). It has four key Glow Services that are provided by Education Scotland:- - Glow Online Productivity Suites (GOPS) (currently O365 and G Suite for Education); - a Blog solution (currently WordPress); - a Broadcast/Meet solution (currently Skype for Business). There are also other Applications that are available within Glow, some of which use the centrally provided authentication through federated identity services. A national Service Desk and Service Desk Portal provides support to Glow customers, offered by the Authentication provider via the telephone and online, to the Glow Customers. The Service Desk also takes support calls for defined Glow Services, passing such calls over to the relevant supplier but ensuring Glow Customers have a single point of contact. There is a requirement for the Glow Blogs host and support contractor to provide a service desk function to further enhance this for Glow Blogs specific incidents and requests. The national Service Desk facility provides second line support and is open to a defined list of Glow Users within each Glow Customer. The Service Desk is available 0800 - 1800, Monday to Friday, 52 weeks a year with the exception of Christmas Day, Boxing Day, New Year's Day and 2nd January. Service Desk calls vary across the year, with volume of calls substantially higher during term time although calls are still received during school holidays. There will be four constituent work packages: Overview (A) Infrastructure Improvements and Migration The Glow Blogs service is currently hosted on Amazon Web Services. The Purchaser would like to improve the infrastructure and hosting of the service to improve performance and user satisfaction. The Purchaser has commissioned a third party Technical Architect to design a new Target Architecture for Glow Blogs and now seeks support to build and migrate to that Target Architecture. This section covers the requirements for this build and migration effort. (B) Application Hosting and Support This section covers the requirements for ongoing hosting and application support for Glow Blogs. This includes hosting, service management, service desk, maintenance and support. (C) Application Improvements This section covers the requirements for a number of improvements to the Glow Blogs service that the Purchaser wishes to make within the current calendar year. The Purchaser seeks support for this development work. (D) Call-off Contract for Development Support This section covers the Purchasers requirements to establish a call-off contract for development support throughout the lifetime of this contract in order to provide support to maintain and improve the Glow Blogs service through time.. Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) 2015.

Renewal: 2 x 1 year options to extend

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000543155
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336510
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48190000 - Educational software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Nov 20187 years ago
Submission Deadline
29 Jun 2018Expired
Future Notice Date
Not specified
Award Date
6 Nov 20187 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Unsuccessful
Lots Status
Unsuccessful
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Education Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVINGSTON
Postcode
EH54 6GA
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM14 West Lothian
Delivery Location
TLM Scotland
Local Authority
West Lothian
Electoral Ward
Livingston South
Westminster Constituency
Livingston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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