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Provision of Platform Technology (REISSUE)

North Ayrshire Council

This public procurement record has 2 releases in its history.

Award

30 Nov 2018 at 00:00

OJEU - F3 - Contract Award Notice
Tender

25 May 2018 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The North Ayrshire Council is overseeing a public procurement process aimed at the "Provision of Platform Technology (REISSUE)" for various systems, including CRM, IT Service Desk, and HR & Payroll, estimated at a total value of £2,200,000. The procurement is currently in the award stage, having been initiated on May 25, 2018, with tenders closing on June 29, 2018. The procurement is classified under the services category and follows an open procedure framework.

This tender presents a strategic growth opportunity for businesses, particularly those specialising in software technology and integrated system solutions. Companies with capabilities in providing comprehensive platform services that can fulfil the diverse needs across customer relationship management, IT service management, and payroll functions are particularly encouraged to participate. Small and medium-sized enterprises (SMEs) and larger firms with relevant experience and turnover levels can potentially benefit from this significant contract by offering innovative solutions aimed at modernising North Ayrshire Council's operations.

How relevant is this notice?

Notice Information

Notice Title

Provision of Platform Technology (REISSUE)

Notice Description

The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. It is expected that as each solution is built within the same technology, aspects of the platform will be universally available. The Lots Customer, ITSM and HR & Payroll relate to specific functionality which may be provided by the same supplier as the platform or a partner, however it must be native.

Lot Information

Customer Requirements

The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. LOT 1 relates specifically to Customer Requirements.

Options: During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.

Renewal: The resultant contract will be for a period of 5 years with the option to extend by up to a further 24 months.

ITSM Requirements

The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. LOT 2 relates specifically to ITSM Requirements.

Options: During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.

Renewal: The resultant contract will be for a period of 5 years with the option to extend by up to a further 24 months.

HR & Payroll Requirements

The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. LOT 3 relates specifically to HR & Payroll requirements.

Options: During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.

Renewal: The resultant contract will be for a period of 5 years with the option to extend by up to a further 24 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000543622
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC338680
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72416000 - Application service providers

Notice Value(s)

Tender Value
£2,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,208,170 £1M-£10M

Notice Dates

Publication Date
30 Nov 20187 years ago
Submission Deadline
29 Jun 2018Expired
Future Notice Date
Not specified
Award Date
9 Aug 20188 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Ayrshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Postcode Area
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Supplier Information

Number of Suppliers
3
Supplier Names

Salesforce

Samanage Europe B.V.

XCD HR Ltd

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320157
    Provision of Platform Technology (REISSUE) - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. It is expected that as each solution is built within the same technology, aspects of the platform will be universally available. The Lots Customer, ITSM and HR & Payroll relate to specific functionality which may be provided by the same supplier as the platform or a partner, however it must be native.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC338680
    Provision of Platform Technology (REISSUE) - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. It is expected that as each solution is built within the same technology, aspects of the platform will be universally available. The Lots Customer, ITSM and HR & Payroll relate to specific functionality which may be provided by the same supplier as the platform or a partner, however it must be native.

Open Contracting Data Standard (OCDS)

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