Provision of Platform Technology (REISSUE)

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                "description": "The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. It is expected that as each solution is built within the same technology, aspects of the platform will be universally available. The Lots Customer, ITSM and HR & Payroll relate to specific functionality which may be provided by the same supplier as the platform or a partner, however it must be native.",
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