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Managed IT and Telephony Services for Business centres

North Lanarkshire Council

This public procurement record has 1 release in its history.

Tender

19 Jun 2018 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The North Lanarkshire Council is currently overseeing a tender process for the provision of Managed IT and Telephony Services at four business centres within North Lanarkshire, specifically aimed at facilitating operations for North Lanarkshire Properties LLP and Culture NL. This open procurement process, which started on 19 June 2018, has a bid submission deadline set for 18 July 2018, with an estimated contract value of £160,000. The core objectives of this tender include establishing a helpdesk service, maintaining IT systems, and supporting the management of third-party ICT vendors.

This tender presents significant opportunities for companies specialising in IT services, telecommunications, or technical support. Businesses that excel in providing helpdesk solutions, maintenance services, and vendor management would be well-positioned to compete. With a focus on quality service delivery and operational efficiency, the winning contractor will gain a foothold in a lucrative market, benefitting from a contract duration of up to three years, including renewal options, making this an attractive opportunity for growth in the public sector.

How relevant is this notice?

Notice Information

Notice Title

Managed IT and Telephony Services for Business centres

Notice Description

Managed IT and Telephony Services at 4x Business Centres' 3 belonging to North Lanarkshire Properties LLP ("NLP") and 1 belonging to Culture NL ("CNL"). The requirements include provision of a helpdesk service, maintenance of IT equipment and Services, support with managing 3rd Party ICT vendors, and emergency purchase support.

Lot Information

Lot 1

Managed IT and Telephony Services at 4x Business Centres' 3 belonging to North Lanarkshire Properties LLP ("NLP") and 1 belonging to Culture NL ("CNL"). . The requirements include provision of a helpdesk service, maintenance of IT equipment and Services, support with managing 3rd Party ICT vendors, and emergency purchase support. . The key objectives of the Contract are for the Service Provider to: - work with the Business Centres to reduce and mitigate any risks that disrupt IT and Telephony services provided to tenants; - undertake analysis of calls and provide detailed reports to the Business Centres to allow them to recover costs from individual tenants for their usage; - settle monthly bills with the external suppliers of IT and recharge costs to the Business Centres; -be the liaison between the Business Centres and external suppliers of IT and Telephony infrastructure; -provide a helpdesk for the Business Centres, by logging technical issues, then initiating and/or deploying support to resolve; -provide routine and ad-hoc maintenance and health checks on IT and Telephony equipment, hardware and software used for the operations and services provided at the Business Centres; -provide reports on the performance and status infrastructure, including warning notices and/or recommendations for replacements or improvements; -provide expert technical support that informs strategic and long term planning for replacements and/or upgrades for any infrastructure; and, -provide emergency and/or routine purchase support.. PLEASE NOTE Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.

Renewal: The contract will be for initial 2 years duration with an option at the sole discretion of the Business Centres to extend for an additional 1 year period with a further potential option to extend for another 1 year thereafter. (The contract is advertised as a 2+1+1).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000547320
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322607
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72220000 - Systems and technical consultancy services

Notice Value(s)

Tender Value
£160,000 £100K-£500K
Lots Value
£160,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jun 20188 years ago
Submission Deadline
18 Jul 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Lanarkshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MOTHERWELL
Postcode
ML1 1AB
Postcode Area
Motherwell
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM34 North Lanarkshire
Delivery Location
TLM84 North Lanarkshire
Local Authority
North Lanarkshire
Electoral Ward
Motherwell South East and Ravenscraig
Westminster Constituency
Motherwell, Wishaw and Carluke

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322607
    Managed IT and Telephony Services for Business centres - Managed IT and Telephony Services at 4x Business Centres' 3 belonging to North Lanarkshire Properties LLP ("NLP") and 1 belonging to Culture NL ("CNL"). The requirements include provision of a helpdesk service, maintenance of IT equipment and Services, support with managing 3rd Party ICT vendors, and emergency purchase support.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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