Planning

Revenues and Benefits Information Systems

EAST RENFREWSHIRE COUNCIL

This public procurement record has 1 release in its history.

Planning

21 Jun 2018 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

East Renfrewshire Council is inviting suppliers to participate in the planning phase of the tender titled "Revenues and Benefits Information Systems." This procurement is focused on services related to the collection and administration of Revenues and Benefits, with an estimated value of £500,000. The council is located in Giffnock, East Renfrewshire, UK. Suppliers interested in this opportunity must submit their detailed responses by 12 noon on 17th July 2018, and shortlisted suppliers will be invited to present their solutions in a demonstration event scheduled for 27th July 2018.

This tender presents a significant opportunity for businesses specialising in information and communication technology, particularly those offering solutions in council tax administration and welfare benefits management. Companies that can demonstrate innovative technologies, process automation, and integration capabilities with national systems will be well-suited to compete. The selected suppliers will be able to showcase their offerings directly to council officers, potentially leading to future contracts beyond this initial tender phase.

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Notice Information

Notice Title

Revenues and Benefits Information Systems

Notice Description

East Renfrewshire Council's Corporate and Community Services department are keen to get some feedback from suppliers on the current capabilities that are on offer with regards to Revenues and Benefits Collection and Administration Systems. The council are looking to market test the Revenues and Benefits area to ascertain if service providers can deliver services at a lower cost whilst improving service quality and efficiency. The Revenues and Benefits solution should be able to provide the following functionality as a minimum: - Billing & collection of Council Tax - Assessment and payment for Council Tax reduction - Managing multiple / high level debt cases for Council Tax - Assessment and payment for Housing Benefit - Management of Housing Benefit overpayments - Assessment and payment of Discretionary Housing payment - Assessment and payment for Scottish Welfare Fund - Administration and payment of Education Benefits - Compliant with national legislation including GDPR.

Lot Information

Lot 1

East Renfrewshire Council's Corporate and Community Services department are keen to get some feedback from suppliers on the current capabilities that are on offer with regards to Revenues and Benefits Collection and Administration Systems. The council are looking to market test the Revenues and Benefits area to ascertain if service providers can deliver services at a lower cost whilst improving service quality and efficiency. The Revenues and Benefits solution should be able to provide the following functionality as a minimum: - Billing and collection of Council Tax - Assessment and payment for Council Tax reduction - Managing multiple / high level debt cases for Council Tax - Assessment and payment for Housing Benefit - Management of Housing Benefit overpayments - Assessment and payment of Discretionary Housing payment - Assessment and payment for Scottish Welfare Fund - Administration and payment of Education Benefits - Compliant with national legislation including GDPR. The Council is keen to see areas of innovation and technological advances in the current market can offer including: - Management and combatting fraud - Customer self service - Process automation - Easy to access reporting capabilities - Integration opportunities through the use of APIs The council will invite a maximum of four interested suppliers to a demonstration event on 27th July held within East Renfrewshire Council Offices in Barrhead. Suppliers will be expected to provide a one hour demonstration of their product and a half hour Q and A session. Suppliers will be allocated a time slot during the day and will present to a number of Council officers. Interested suppliers are invited to register their interest and provide via email a detailed response no later than 12 noon on the 17th July to clare.dillon@eastrenfrewshire.gov.uk. The response should outline why they would like to take part in the demonstration and how they can provide the listed minimum functionality. Responses should also highlight how their solution can provide a seamless customer journey. Please also specify whether your system can integrate with Scotland's national authentication system mygov.scot My Account. It will be at the Councils discretion as to the 4 suppliers chosen, and we reserve the right to invite other Local Authorities to the demonstrations. Following the market research stage the Council will consider the information obtained and a decision will be taken internally on whether we issue an open tender to the market place / utilise any available frameworks. It should be noted there is no guarantee to any further competition / engagement with suppliers taking part in the market research stage. For any supplier not selected in the final 4 for demonstration the Council will be happy to keep you updated on any final decisions taken regarding next steps.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000547621
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322965
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

48444100 - Billing system

75123000 - Administrative housing services

79342300 - Customer services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jun 20187 years ago
Submission Deadline
Not specified
Future Notice Date
1 Feb 2019Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST RENFREWSHIRE COUNCIL
Contact Name
Claire Dillon
Contact Email
claire.dillon@eastrenfrewshire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
GIFFNOCK
Postcode
G46 6UG
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
East Renfrewshire
Electoral Ward
Giffnock and Thornliebank
Westminster Constituency
East Renfrewshire

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322965
    Revenues and Benefits Information Systems - East Renfrewshire Council's Corporate and Community Services department are keen to get some feedback from suppliers on the current capabilities that are on offer with regards to Revenues and Benefits Collection and Administration Systems. The council are looking to market test the Revenues and Benefits area to ascertain if service providers can deliver services at a lower cost whilst improving service quality and efficiency. The Revenues and Benefits solution should be able to provide the following functionality as a minimum: - Billing & collection of Council Tax - Assessment and payment for Council Tax reduction - Managing multiple / high level debt cases for Council Tax - Assessment and payment for Housing Benefit - Management of Housing Benefit overpayments - Assessment and payment of Discretionary Housing payment - Assessment and payment for Scottish Welfare Fund - Administration and payment of Education Benefits - Compliant with national legislation including GDPR.

Open Contracting Data Standard (OCDS)

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