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IT Service Management System

Heriot Watt University

This public procurement record has 2 releases in its history.

Award

14 Jan 2019 at 00:00

PCS Notice - Website Contract Award Notice
Tender

04 Jul 2018 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The procurement process involves Heriot Watt University seeking an IT Service Management System to enhance their issue, incident, and enquiry handling capabilities. The tender, identified as HWU/1805, is currently at the Tender stage, with a deadline for submissions set on 10 August 2018. The project is classified under the services category within the education industry, and the location for delivery is in Riccarton, Edinburgh. This procurement exercise follows an open procedure, allowing a broad range of suppliers to participate.

This contract presents significant opportunities for businesses, particularly those specialising in IT services or management system solutions, to expand their portfolio within higher education. Suppliers with experience in developing IT service management systems, particularly those with a strong value-add proposition and robust technical methodologies, would be well-positioned to compete. Additionally, SMEs with the capacity to meet the selection criteria, such as holding appropriate insurance and demonstrating a minimum annual turnover, stand to benefit considerably from engaging in this procurement opportunity.

How relevant is this notice?

Notice Information

Notice Title

IT Service Management System

Notice Description

1.1 Heriot Watt University require a new IT Service Management System to provide an issue, incident and enquiry system for the global Information Services Directorate and for Professional Services across the University

Lot Information

Lot 1

Heriot Watt University require a new IT Service Management System to provide an issue, incident and enquiry system for the global Information Services Directorate and for Professional Services across the University

Renewal: The University reserves the right to extend the Agreement for a further two years subject to satisfactory performance and continuation of the University's requirements

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000549132
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN341841
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jan 20197 years ago
Submission Deadline
10 Aug 2018Expired
Future Notice Date
Not specified
Award Date
14 Jan 20197 years ago
Contract Period
31 Aug 2018 - 31 Aug 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Heriot Watt University
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICCARTON, EDINBURGH
Postcode
EH14 4AP
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
Pentland Hills
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

TOPdesk UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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