Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Provision of Hosting and Support Services to Glow Blogs

Education Scotland

This public procurement record has 2 releases in its history.

Award

08 Feb 2019 at 00:00

OJEU - F3 - Contract Award Notice
Tender

04 Sep 2018 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Education Scotland is inviting suppliers to provide Hosting and Support Services for Glow Blogs, a digital learning environment. This procurement falls under the services category, specifically within the education sector. The process has progressed to the award stage, with a contract valued at £765,051 signed on 16 January 2019. The original tender was announced on 4 September 2018, with proposals due by 11 October 2018. The services are to be delivered in Livingston, UK, under an open procurement method.

This contract presents significant opportunities for businesses, particularly those in the IT services and digital technology sectors, to expand their operations and client base within the education market. Companies with expertise in application hosting, support services, and digital infrastructure improvements would be particularly well-suited to engage in this tendering process. Given its emphasis on quality and value, suppliers that can demonstrate superior service delivery and cost-effectiveness may stand to benefit from this project.

How relevant is this notice?

Notice Information

Notice Title

Provision of Hosting and Support Services to Glow Blogs

Notice Description

Provision of Hosting and Support Services to Glow Blogs on behalf of Education Scotland

Lot Information

Lot 1

Glow is a digital environment for learning and teaching and helps learners and educators to benefit from social and collaborative services in a safe online space anytime, anywhere and on any device. Glow comprises of a number of different web services that are made available to its users via a central authentication and portal service (GAPS) (currently provided by RM Education Ltd). It has four key Glow Services that are provided by Education Scotland:- - Glow Online Productivity Suites (GOPS) (currently O365 and G Suite for Education); - a Blog solution (currently WordPress); - a Broadcast/Meet solution (currently Skype for Business). There are also other Applications that are available within Glow, some of which use the centrally provided authentication through federated identity services. A national Service Desk and Service Desk Portal provides support to Glow customers, offered by the Authentication provider via the telephone and online, to the Glow Customers. The Service Desk also takes support calls for defined Glow Services, passing such calls over to the relevant supplier but ensuring Glow Customers have a single point of contact. There is a requirement for the Glow Blogs host and support contractor to provide a service desk function to further enhance this for Glow Blogs specific incidents and requests. The national Service Desk facility provides second line support and is open to a defined list of Glow Users within each Glow Customer. The Service Desk is available 0800 - 1800, Monday to Friday, 52 weeks a year with the exception of Christmas Day, Boxing Day, New Year's Day and 2nd January. Service Desk calls vary across the year, with volume of calls substantially higher during term time although calls are still received during school holidays. There will be four constituent work packages: Overview (A) Infrastructure Improvements and Migration The Glow Blogs service is currently hosted on Amazon Web Services. The Purchaser would like to improve the infrastructure and hosting of the service to improve performance and user satisfaction. The Purchaser has commissioned a third party Technical Architect to design a new Target Architecture for Glow Blogs and now seeks support to build and migrate to that Target Architecture. This section covers the requirements for this build and migration effort. (B) Application Hosting and Support This section covers the requirements for ongoing hosting and application support for Glow Blogs. This includes hosting, service management, service desk, maintenance and support. (C) Application Improvements This section covers the requirements for a number of improvements to the Glow Blogs service that the Purchaser wishes to make within the current calendar year. The Purchaser seeks support for this development work. (D) Call-off Contract for Development Support This section covers the Purchasers requirements to establish a call-off contract for development support throughout the lifetime of this contract in order to provide support to maintain and improve the Glow Blogs service through time.. Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) 2015.

Renewal: 2 x 1 year options to extend.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000554782
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB344843
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48190000 - Educational software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£765,051 £500K-£1M

Notice Dates

Publication Date
8 Feb 20197 years ago
Submission Deadline
11 Oct 2018Expired
Future Notice Date
Not specified
Award Date
16 Jan 20197 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Education Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVINGSTON
Postcode
EH54 6GA
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM14 West Lothian
Delivery Location
TLM Scotland
Local Authority
West Lothian
Electoral Ward
Livingston South
Westminster Constituency
Livingston

Supplier Information

Number of Suppliers
1
Supplier Name

Affinity Digital Tech Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...