Award

Housing Response and Void Repairs Term Contract 2020-2023

ANGUS COUNCIL

This public procurement record has 4 releases in its history.

Award

12 Feb 2020 at 00:00

TenderUpdate

27 Sep 2019 at 00:00

Tender

28 Aug 2019 at 00:00

Planning

16 Nov 2018 at 00:00

Summary of the contracting process

Angus Council is managing the "Housing Response and Void Repairs Term Contract 2020-2023," which is aimed at delivering 24-hour response repairs to council dwellings across Angus. This project is currently in the award stage and was initiated as a tender process, following a planned procurement notice issued in late 2018. Key activities involve responding to repair requests from tenants throughout the year, and compliance with the Housing (Scotland) Act 2001 is required for contractors. The contract has an estimated value of £19,977,000 for a five-year period, and the deadline for submissions was on 27 September 2019.

This tender offers significant opportunities for businesses involved in property maintenance, especially those specialising in housing repairs and building services. Companies that can provide a 24-hour call-handling service and coordinate multi-trade repairs will be particularly well-suited to compete. The requirement for operating under the Right to Repair Scheme also presents an avenue for firms experienced in delivering community-oriented housing services. Additionally, businesses should be prepared for a possible collaboration with other contractors, given the nature of joint responsibilities outlined in the tender.

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Notice Title

Housing Response and Void Repairs Term Contract 2020-2023

Notice Description

365-66 days per annum, 24 Hour per day response repairs to Council dwellings throughout Angus and works to prepare vacant properties ready for re-letting. Contractors required to operate a continuous phone call-handling system to allow Tenants request repairs 24 hours x 7 days and co-ordinate all-trade repairs. Contractors shall also, as instructed by the Contract Administrator, execute services in a neighbouring contract area (on a temporary basis) in the event of service by another contractor failing. Contractors will be required to operate under the Right to Repair Scheme contained in the Housing (Scotland) Act 2001. Failure to carry out the statutory works within the prescribed timescales will result in Contractors being recharged the compensation amounts listed in the Act. Estimated Value is based on a five year period for all lots.

Lot Information

Arbroath

365-66 days per annum, 24 Hour per day response repairs to Council dwellings throughout Angus and works to prepare vacant properties ready for re-letting. Contractors required to operate a continuous phone call-handling system to allow Tenants request repairs 24 hours x 7 days and co-ordinate all-trade repairs. Contractors shall also, as instructed by the Contract Administrator, execute services in a neighbouring contract area (on a temporary basis) in the event of service by another contractor failing. Contractors will be required to operate under the Right to Repair Scheme contained in the Housing (Scotland) Act 2001. Failure to carry out the statutory works within the prescribed timescales will result in Contractors being recharged the compensation amounts listed in the Act. Estimated Value is based on a one year period for this lot.. The price element will be based on (i) a fixed price per annum for repairs to all Council dwellings and garages within each area; and (ii) the Change of Tenancy works reimbursed using a Schedule of Rates

Renewal: 3 year contract with the option for the Council to extend by further periods not exceeding 2 years cumulatively.

Carnoustie and Monifieth

365-66 days per annum, 24 Hour per day response repairs to Council dwellings throughout Angus and works to prepare vacant properties ready for re-letting. Contractors required to operate a continuous phone call-handling system to allow Tenants request repairs 24 hours x 7 days and co-ordinate all-trade repairs. Contractors shall also, as instructed by the Contract Administrator, execute services in a neighbouring contract area (temporary basis) in the event of service by another contractor failing. Contractors will be required to operate under the Right to Repair Scheme contained in the Housing (Scotland) Act 2001. Failure to carry out the statutory works within the prescribed timescales will result in Contractors being recharged the compensation amounts listed in the Act. Estimated Value is based on a one year period for this lot.. The price element will be based on (i) a fixed price per annum for repairs to all Council dwellings and garages within each area; and (ii) the Change of Tenancy works reimbursed using a Schedule of Rates

Renewal: 3 year contract with the option for the Council to extend by further periods not exceeding 2 years cumulatively.

Brechin and Montrose

365-66 days per annum, 24 Hour per day response repairs to Council dwellings throughout Angus and works to prepare vacant properties ready for re-letting. Contractors required to operate a continuous phone call-handling system to allow Tenants request repairs 24 hours x 7 days and co-ordinate all-trade repairs. Contractors shall also, as instructed by the Contract Administrator, execute services in a neighbouring contract area (temporary basis) in the event of service by another contractor failing. Contractors will be required to operate under the Right to Repair Scheme contained in the Housing (Scotland) Act 2001. Failure to carry out the statutory works within the prescribed timescales will result in Contractors being recharged the compensation amounts listed in the Act. Estimated Value is based on a one year period for this lot.. The price element will be based on (i) a fixed price per annum for repairs to all Council dwellings and garages within each area; and (ii) the Change of Tenancy works reimbursed using a Schedule of Rates

Renewal: 3 year contract with the option for the Council to extend by further periods not exceeding 2 years cumulatively.

Forfar and Kirriemuir

365-66 days per annum, 24 Hour per day response repairs to Council dwellings throughout Angus and works to prepare vacant properties ready for re-letting. Contractors required to operate a continuous phone call-handling system to allow Tenants request repairs 24 hours x 7 days and co-ordinate all-trade repairs. Contractors shall also, as instructed by the Contract Administrator, execute services in a neighbouring contract area (temporary basis) in the event of service by another contractor failing. Contractors will be required to operate under the Right to Repair Scheme contained in the Housing (Scotland) Act 2001. Failure to carry out the statutory works within the prescribed timescales will result in Contractors being recharged the compensation amounts listed in the Act. Estimated Value is based on a one year period for this lot.. The price element will be based on (i) a fixed price per annum for repairs to all Council dwellings and garages within each area; and (ii) the Change of Tenancy works reimbursed using a Schedule of Rates

Renewal: 3 year contract with the option for the Council to extend by further periods not exceeding 2 years cumulatively.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000557016
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB380786
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

50 - Repair and maintenance services


CPV Codes

45259000 - Repair and maintenance of plant

50700000 - Repair and maintenance services of building installations

Notice Value(s)

Tender Value
£19,977,000 £10M-£100M
Lots Value
£3,995,336 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20206 years ago
Submission Deadline
27 Sep 2019Expired
Future Notice Date
27 Feb 2019Expired
Award Date
12 Feb 20206 years ago
Contract Period
1 Apr 2020 - 31 Mar 2023 2-3 years
Recurrence
3-5 years from now depending on whether the option to extend is operated

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ANGUS COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
FORFAR
Postcode
DD8 1AN
Post Town
Dundee
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM71 Angus and Dundee City

Local Authority
Angus
Electoral Ward
Forfar and District
Westminster Constituency
Angus and Perthshire Glens

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                "format": "application/vnd.ms-excel"
            },
            {
                "id": "AUG364762-3",
                "title": "03 Blank Reference Forms (for information only)",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG364762&idx=3",
                "datePublished": "2019-08-30T17:01:07Z",
                "dateModified": "2019-08-30T17:01:07Z",
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            {
                "id": "AUG364762-4",
                "title": "01 Read me first - revision 01",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG364762&idx=4",
                "datePublished": "2019-09-10T16:14:25Z",
                "dateModified": "2019-09-10T16:14:25Z",
                "format": "application/msword"
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            {
                "id": "AUG364762-5",
                "title": "Revised Financial Selection Criteria",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG364762&idx=5",
                "datePublished": "2019-09-27T16:08:53Z",
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            {
                "id": "FEB380786",
                "documentType": "awardNotice",
                "title": "Housing Response and Void Repairs Term Contract 2020-2023",
                "description": "365-66 days per annum, 24 Hour per day response repairs to Council dwellings throughout Angus and works to prepare vacant properties ready for re-letting. Contractors required to operate a continuous phone call-handling system to allow Tenants request repairs 24 hours x 7 days and co-ordinate all-trade repairs. Contractors shall also, as instructed by the Contract Administrator, execute services in a neighbouring contract area (on a temporary basis) in the event of service by another contractor failing. Contractors will be required to operate under the Right to Repair Scheme contained in the Housing (Scotland) Act 2001. Failure to carry out the statutory works within the prescribed timescales will result in Contractors being recharged the compensation amounts listed in the Act. Estimated Value is based on a five year period for all lots.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB380786",
                "format": "text/html"
            }
        ],
        "contractTerms": {
            "performanceTerms": "Will be contained in the procurement documents including the Invitation to Tender (ITT)"
        },
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "secondStage": {
            "invitationDate": "2019-11-19T00:00:00Z"
        },
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "Although not required at this stage Bidders should be aware that electrical works must only be carried out by operatives currently enrolled with the National Inspection Council for Electrical Installation Contracting (NICEIC) or a current member of the Electrical Contractors' Association of Scotland (SELECT) or European equivalent"
                }
            ]
        },
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            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 90
            }
        },
        "hasRecurrence": true,
        "recurrence": {
            "description": "3-5 years from now depending on whether the option to extend is operated"
        },
        "amendments": [
            {
                "id": "amd-26",
                "description": "The minimum financial criteria has been amended. Full details will be placed on the Portal this afternoon. L Perera 27 September 2019",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "date": "2019-09-27T12:00:00Z"
                        },
                        "newValue": {
                            "date": "2019-10-03T12:00:00Z"
                        },
                        "where": {
                            "section": "IV.2.2",
                            "label": "Time limit"
                        }
                    }
                ]
            }
        ]
    },
    "language": "EN",
    "description": "Requests to participate by groups of contractors should be accompanied by appropriate evidence of agreements reached between members of the group and each contractor shall be jointly and severally responsible for the due performance of the contract. Contractors will be required to provide a 24-hour per day 365(6)days per year telephone call handling service for receiving and recording repair requests from tenants and Council staff. Guaranteed, staffed contact numbers will be required. Answering machine response will not be acceptable. Council staff and tenants must only be charged Local rate calls when making contact with Contractors. The full cost of Premium rate call charges will be contra-charged to any Contractor that applies these to this contract. Contractors will be provided with access to the Council's housing management system and will be required to timeously input various repair details and information. Contractors will be required to provide access for Council employees to load software and upgrades. The Housing Division operates a prioritised Job system with target time response time bandings. Contractors will be required to operate under a Code of Conduct. The Code will include topics such as all personnel carrying ID cards & mobile phones, tidiness, and politeness. The Council do, on a daily basis, carry out tenant satisfaction surveys to monitor compliance with the Code of Conduct and workmanship standards. Contractors will be required to operate an Appointment System offering tenants the choice of am/pm and Saturday appointments and some evening appointments. Evidence of the system must be available for inspection at any time as part of our auditing process. The System must be complaint with Data Protection Law including the GDPR. Contractors will be required to record and provide the Council with any/ all information related to the Council's \"Scottish Housing Charter\" indicators annual submission. Information currently required includes the length of time taken to complete non-emergency repairs, the number of repairs completed right first time, the number of repairs appointments kept and tenant satisfaction with the repair and service. Contractors and their operatives will be required to make use of mobile hand held devices to record tenant satisfaction scores and job completion times in real-time. Prospective bidders are asked to note that the foregoing information is outline and/or draft only for the purposes of expression of interest in tendering. The full and definitive Specification of Requirements will be set out in the Invitation To Tender. (SC Ref:614604)",
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    "relatedProcesses": [
        {
            "id": "1",
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    "awards": [
        {
            "id": "60501251",
            "title": "Forfar and Kirriemuir",
            "status": "unsuccessful",
            "statusDetails": "discontinued",
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}