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Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System

Bon Accord Support Services Ltd

This public procurement record has 3 releases in its history.

Award

09 Apr 2019 at 01:00

OJEU - F3 - Contract Award Notice
TenderUpdate

07 Feb 2019 at 00:00

OJEU - F14 - Corrigendum
Tender

21 Jan 2019 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Bon Accord Support Services Ltd, located in Aberdeen, UK, is seeking proposals for the "Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System." This tender, initiated as an open procedure, aims to provide a cloud-based software service to enhance scheduling and workflow management across various health and social care services. The tender period is currently active, with submission deadlines previously set for 21st February 2019. This contract is part of the services category and has a total contract value of £700,000.

This procurement is an excellent opportunity for businesses in the software development and health technology sectors, particularly those experienced in delivering mobile and cloud-based solutions. Small and medium-sized enterprises (SMEs) that can demonstrate capabilities in data protection, scheduling software, and mobile workforce management would be well-suited to compete in this tender. The successful implementation of the required systems will not only contribute to Bon Accord's operational transformation but also provide avenues for innovative service offerings in the health and social care marketplace.

How relevant is this notice?

Notice Information

Notice Title

Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System

Notice Description

Cloud based Software service to enable dynamic scheduling, mobile workforce, roster management, workflow management and referrals management across a range of services for a health and social care company.

Lot Information

Lot 1

Bon Accord Care was set up as a private limited company in August 2013 to deliver Adult Social Care to the city of Aberdeen. Aberdeen City Council is the sole owner of the company and contracts the company through the Aberdeen Health & Social Care Partnership. The company was set up to apply private sector innovations to the delivery of social care in order to maximise the efficiency of service delivery in the coming years. The company also is free to develop outside business initiatives to generate profits that will be available as either a dividend to the shareholder or to fund additional care services to Aberdeen City. The organisation is made up of 2 commercial entities, Bon Accord Care Limited (BAC) and Bon Accord Support Services Limited (BASS). Having come through a significant organisational restructure between October 2016 and March 2018, the company now needs to focus on operational transformation and effectiveness in order to leverage the benefits of the restructure. The main way this will happen is through the application of mobile technology in delivering high quality and impact support services. Regulated care is delivered by BAC with BASS holding the non-regulated care aspects of the business. This permits the company to operate as any other commercial undertaking. Company Information - turnover is approximately 26M GBP: - employs around 920 permanent staff - over 200 bank staff on books at any one time. - operate from 5 residential care homes, - 4 very sheltered complexes, - 40 sheltered housing complexes, - 2 Day-care facilities - Services are 24 x7 x 365days - various other specialist facilities including Occupational Therapy, Reablement and Learning and Development - operates across Aberdeen City and parts of Aberdeenshire. - contact with over 4,000 people per week, with over 2,000 clients. - staff account for 85% of operating costs.

Renewal: Renewal of up to 12 months from 48 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000565791
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351228
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48330000 - Scheduling and productivity software package

48332000 - Scheduling software package

72212330 - Scheduling and productivity software development services

Notice Value(s)

Tender Value
£700,000 £500K-£1M
Lots Value
£450,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£572,000 £500K-£1M

Notice Dates

Publication Date
9 Apr 20197 years ago
Submission Deadline
21 Feb 2019Expired
Future Notice Date
Not specified
Award Date
8 Apr 20197 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bon Accord Support Services Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
AB24 5HP
Postcode Area
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM50 Aberdeen City and Aberdeenshire
Local Authority
Aberdeen City
Electoral Ward
George St/Harbour
Westminster Constituency
Aberdeen South

Supplier Information

Number of Suppliers
1
Supplier Name

Skedulo

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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