Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000565791-2019-04-09T00:00:00Z",
    "date": "2019-04-09T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000565791",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-40",
            "name": "Bon Accord Support Services Ltd",
            "identifier": {
                "legalName": "Bon Accord Support Services Ltd"
            },
            "address": {
                "streetAddress": "Inspire Building, 1st Floor, Beach Boulevard",
                "locality": "Aberdeen",
                "region": "UKM5",
                "postalCode": "AB24 5HP"
            },
            "contactPoint": {
                "name": "Chris Dunlop",
                "email": "CDunlop@bonaccordcare.org",
                "telephone": "+44 1224570400",
                "url": "https://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody",
                "reviewBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Local Authority Trading Company",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.bonaccordcare.org"
            }
        },
        {
            "id": "org-10",
            "name": "Bon Accord Support Services Ltd",
            "identifier": {
                "legalName": "Bon Accord Support Services Ltd"
            },
            "address": {
                "streetAddress": "Inspire Building, 1st Floor, Beach Boulevard",
                "locality": "Aberdeen",
                "region": "UKM5",
                "postalCode": "AB24 5HP"
            },
            "contactPoint": {
                "name": "Chris Dunlop",
                "email": "CDunlop@bonaccordcare.org",
                "telephone": "+44 1224570400",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.bonaccordcare.org"
            }
        },
        {
            "id": "org-203",
            "name": "Bon Accord Support Services Ltd",
            "identifier": {
                "legalName": "Bon Accord Support Services Ltd"
            },
            "address": {
                "streetAddress": "Inspire Building, 1st Floor, Beach Boulevard",
                "locality": "Aberdeen",
                "region": "UKM5",
                "postalCode": "AB24 5HP"
            },
            "contactPoint": {
                "name": "Chris Dunlop",
                "email": "CDunlop@bonaccordcare.org",
                "telephone": "+44 1224570400",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody",
                "reviewBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Local Authority Trading Company",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.bonaccordcare.org"
            }
        },
        {
            "id": "org-204",
            "name": "Skedulo",
            "identifier": {
                "legalName": "Skedulo"
            },
            "address": {
                "streetAddress": "90a High Street",
                "locality": "Berkhamsted",
                "region": "UKH23",
                "postalCode": "HP4 2BL"
            },
            "contactPoint": {
                "email": "JStokes@skedulo.com",
                "telephone": "+44 7780437404"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://www.skedulo.com"
            }
        }
    ],
    "buyer": {
        "name": "Bon Accord Support Services Ltd",
        "id": "org-203"
    },
    "tender": {
        "id": "BAC001.2019",
        "title": "Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System",
        "description": "Cloud based Software service to enable dynamic scheduling, mobile workforce, roster management, workflow management and referrals management across a range of services for a health and social care company.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72212330",
                        "scheme": "CPV"
                    },
                    {
                        "id": "48330000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "Bon Accord Care 1st Floor, Inspire Building Beach Boulevard Aberdeen AB24 5HP"
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM50"
                    },
                    {
                        "region": "UKM50"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amount": 700000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2019-02-21T08:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2019-02-21T08:00:00Z"
        },
        "documents": [
            {
                "id": "JAN342809",
                "documentType": "contractNotice",
                "title": "Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System",
                "description": "Cloud based Software service to enable dynamic scheduling, mobile workforce, roster management, workflow management and referrals management across a range of services for a health and social care company.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN342809",
                "format": "text/html"
            },
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "JAN342809-1",
                "title": "Background and Specification",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=1",
                "datePublished": "2019-01-23T11:10:11Z",
                "dateModified": "2019-01-23T11:10:11Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-2",
                "title": "Costing and Implementation",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=2",
                "datePublished": "2019-01-23T11:10:11Z",
                "dateModified": "2019-01-23T11:10:11Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-3",
                "title": "ITT",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=3",
                "datePublished": "2019-01-23T11:10:11Z",
                "dateModified": "2019-01-23T16:40:48Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JAN342809-4",
                "title": "General contract conditions",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=4",
                "datePublished": "2019-01-23T15:53:06Z",
                "dateModified": "2019-02-19T17:47:07Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-5",
                "title": "ITT",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=5",
                "datePublished": "2019-01-23T16:40:48Z",
                "dateModified": "2019-02-01T18:32:59Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-6",
                "title": "Appendix 2 Pricing Schedule, Annual & Project Life Cycle",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=6",
                "datePublished": "2019-02-01T18:08:39Z",
                "dateModified": "2019-02-19T17:49:08Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-7",
                "title": "ITT V6",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=7",
                "datePublished": "2019-02-01T18:32:59Z",
                "dateModified": "2019-02-01T18:44:09Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-8",
                "title": "Appendix 1 Statement of Requirements",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=8",
                "datePublished": "2019-02-01T18:38:49Z",
                "dateModified": "2019-02-19T17:48:00Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-9",
                "title": "ITT V7",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=9",
                "datePublished": "2019-02-01T18:44:09Z",
                "dateModified": "2019-02-19T17:55:36Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-10",
                "title": "Service Award Questionnaire",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=10",
                "datePublished": "2019-02-04T15:56:23Z",
                "dateModified": "2019-02-04T15:56:23Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-11",
                "title": "Appendix 4",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=11",
                "datePublished": "2019-02-05T08:31:26Z",
                "dateModified": "2019-02-19T17:52:27Z",
                "format": "application/pdf"
            },
            {
                "id": "JAN342809-12",
                "title": "Financial declaration",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=12",
                "datePublished": "2019-02-05T08:32:10Z",
                "dateModified": "2019-02-19T17:50:25Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JAN342809-13",
                "title": "ESPD revision",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=13",
                "datePublished": "2019-02-11T16:10:26Z",
                "dateModified": "2019-02-11T16:10:26Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JAN342809-14",
                "title": "As above",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=14",
                "datePublished": "2019-02-18T14:44:28Z",
                "dateModified": "2019-02-18T14:44:28Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JAN342809-15",
                "title": "General contract conditions update",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=15",
                "datePublished": "2019-02-19T17:47:07Z",
                "dateModified": "2019-02-19T17:47:07Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JAN342809-16",
                "title": "Appendix 1 Statement of Requirements update",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=16",
                "datePublished": "2019-02-19T17:48:00Z",
                "dateModified": "2019-02-19T17:48:00Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JAN342809-17",
                "title": "Appendix 2 Pricing Schedule, Annual & Project Life Cycle update",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=17",
                "datePublished": "2019-02-19T17:49:08Z",
                "dateModified": "2019-02-19T17:49:08Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JAN342809-18",
                "title": "Financial declaration update",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=18",
                "datePublished": "2019-02-19T17:50:25Z",
                "dateModified": "2019-02-19T17:50:25Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JAN342809-19",
                "title": "Appendix 5 update",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=19",
                "datePublished": "2019-02-19T17:52:27Z",
                "dateModified": "2019-02-19T17:52:27Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JAN342809-20",
                "title": "Questionnaire ICT Security & Data Management",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=20",
                "datePublished": "2019-02-19T17:54:07Z",
                "dateModified": "2019-02-19T17:54:07Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "JAN342809-21",
                "title": "ITT V7 update 1802",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=21",
                "datePublished": "2019-02-19T17:55:36Z",
                "dateModified": "2019-02-19T17:55:36Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "APR351228",
                "documentType": "awardNotice",
                "title": "Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System",
                "description": "Cloud based Software service to enable dynamic scheduling, mobile workforce, roster management, workflow management and referrals management across a range of services for a health and social care company.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351228",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "Bon Accord Care was set up as a private limited company in August 2013 to deliver Adult Social Care to the city of Aberdeen. Aberdeen City Council is the sole owner of the company and contracts the company through the Aberdeen Health & Social Care Partnership. The company was set up to apply private sector innovations to the delivery of social care in order to maximise the efficiency of service delivery in the coming years. The company also is free to develop outside business initiatives to generate profits that will be available as either a dividend to the shareholder or to fund additional care services to Aberdeen City. The organisation is made up of 2 commercial entities, Bon Accord Care Limited (BAC) and Bon Accord Support Services Limited (BASS). Having come through a significant organisational restructure between October 2016 and March 2018, the company now needs to focus on operational transformation and effectiveness in order to leverage the benefits of the restructure. The main way this will happen is through the application of mobile technology in delivering high quality and impact support services. Regulated care is delivered by BAC with BASS holding the non-regulated care aspects of the business. This permits the company to operate as any other commercial undertaking. Company Information - turnover is approximately 26M GBP: - employs around 920 permanent staff - over 200 bank staff on books at any one time. - operate from 5 residential care homes, - 4 very sheltered complexes, - 40 sheltered housing complexes, - 2 Day-care facilities - Services are 24 x7 x 365days - various other specialist facilities including Occupational Therapy, Reablement and Learning and Development - operates across Aberdeen City and parts of Aberdeenshire. - contact with over 4,000 people per week, with over 2,000 clients. - staff account for 85% of operating costs.",
                "status": "complete",
                "value": {
                    "amount": 450000,
                    "currency": "GBP"
                },
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Renewal of up to 12 months from 48 months"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Systems Functionality",
                            "description": "50"
                        },
                        {
                            "type": "price",
                            "description": "60"
                        }
                    ]
                }
            }
        ],
        "bidOpening": {
            "date": "2019-02-21T08:00:00Z",
            "address": {
                "streetAddress": "PCS website only"
            },
            "description": "As above"
        },
        "communication": {
            "atypicalToolUrl": "https://www.publiccontractsscotland.gov.uk"
        },
        "contractTerms": {
            "performanceTerms": "Not applicable"
        },
        "coveredBy": [
            "GPA"
        ],
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "technical",
                    "description": "1. Experience in delivering similar scale projects in the health and social care sector; able to provide references from buyers relating to projects within the last 3 years. 2. Explicit understanding of GDPR, primary data site based in the UK, ideally back up site also UK based. Experience and understanding of undertaking Data Protection Impact Assessments. 3. Provision of application based software delivering intelligent scheduling software to a predominantly mobile workforce. 4. Integration; system must be able to use open API's to maximise integration capabilities with 5. Configuration 6. Project plan 7. Asset Tracking & Management 6. Cyber Security; as a minimum, must comply with ISO 27001 7. Demonstrable experience in migrating,processing and managing GDPR Schedule 9 data 8. Scheduling Employee Records Client Records GPS visibility GPS safeguarding Waiting list management Rota management Auto-calculation of Gross to Pay Auto-calculation of mileage Workflow Planning Essential/ Desirable Health & Safety Audits Accident & Incident Reporting Training Records Fieldwork/case management Outcome measurement/management Quality Assurance Complaints procedure"
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 1560
            }
        },
        "classification": {
            "id": "48332000",
            "scheme": "CPV"
        },
        "hasRecurrence": false,
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "amendments": [
            {
                "id": "amd-12",
                "description": "Extension due to documentation issues",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "date": "2019-02-21T08:00:00Z"
                        },
                        "newValue": {
                            "date": "2019-02-25T08:00:00Z"
                        },
                        "where": {
                            "section": "IV.2.2",
                            "label": "Time limit"
                        }
                    },
                    {
                        "oldValue": {
                            "date": "2019-02-21T08:00:00Z"
                        },
                        "newValue": {
                            "date": "2019-02-25T08:00:00Z"
                        },
                        "where": {
                            "section": "IV.2.7",
                            "label": "Conditions for opening of tenders"
                        }
                    }
                ]
            }
        ]
    },
    "language": "EN",
    "description": "Scheduling Employee Records Client Records GPS visibility GPS safeguarding Waiting list management Rota management Auto-calculation of Gross to Pay Auto-calculation of mileage Workflow Planning Essential/ Desirable Health & Safety Audits Accident & Incident Reporting Training Records Fieldwork/case management Outcome measurement/management Quality Assurance Complaints procedure (SC Ref:580342)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000565791"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000565791"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000565791"
        }
    ],
    "noticetype": "OJEU - F3 - Contract Award Notice",
    "awards": [
        {
            "id": "BAC001.2019-1",
            "suppliers": [
                {
                    "id": "org-204",
                    "name": "Skedulo"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "BAC001.2019-1",
            "awardID": "BAC001.2019-1",
            "status": "active",
            "value": {
                "amount": 572000,
                "currency": "GBP"
            },
            "dateSigned": "2019-04-08T00:00:00Z"
        }
    ],
    "relatedProcesses": [
        {
            "id": "1",
            "relationship": [
                "planning"
            ],
            "scheme": "EU-OJ",
            "identifier": "2019/S 016-033852"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "399",
                "measure": "bids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "400",
                "measure": "smeBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "401",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "402",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "403",
                "measure": "electronicBids",
                "value": 2,
                "relatedLot": "1"
            }
        ]
    }
}