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ITSM tool - University of Aberdeen

University of Aberdeen

This public procurement record has 2 releases in its history.

Award

22 Mar 2019 at 00:00

OJEU - F3 - Contract Award Notice
Tender

07 Dec 2018 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The University of Aberdeen is conducting a tender process for the implementation of an IT Service Management (ITSM) solution aimed at enhancing its ITIL processes and providing improved services for staff and students. The procurement, classified under the 'services' category, is currently in the award stage following the open procedure. The contract, valued at £235,000, was signed on 20 March 2019. Bids for the tender were due by 15 January 2019, and the project emphasises significant integration capabilities and customer experience improvements.

This procurement presents an opportunity for companies specialising in IT service management solutions and related technologies to engage with a prominent educational institution. Businesses with proven experience in implementing ITIL frameworks and those adept at providing comprehensive service solutions would be well-suited to compete for this contract. The potential for collaboration and long-term service options could support growth in the supply sector, particularly for those offering innovative and efficient IT solutions.

How relevant is this notice?

Notice Information

Notice Title

ITSM tool - University of Aberdeen

Notice Description

AWARD NOTICE. The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.

Lot Information

Lot 1

AWARD NOTICE. The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.

Renewal: Possibility of options for 3+1+1 or 5+1+1 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000566984
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR349303
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£235,000 £100K-£500K

Notice Dates

Publication Date
22 Mar 20197 years ago
Submission Deadline
15 Jan 2019Expired
Future Notice Date
Not specified
Award Date
20 Mar 20197 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University of Aberdeen
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
AB24 3FX
Postcode Area
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM50 Aberdeen City and Aberdeenshire
Local Authority
Aberdeen City
Electoral Ward
Tillydrone/Seaton/Old Aberdeen
Westminster Constituency
Aberdeen North

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS TECHNOLOGIES UK LIMITED

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC339409
    ITSM tool - University of Aberdeen - The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR349303
    ITSM tool - University of Aberdeen - AWARD NOTICE. The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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