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Appointment Booking Service

Scottish Government

This public procurement record has 2 releases in its history.

TenderUpdate

14 Mar 2019 at 00:00

OJEU - F14 - Corrigendum
Planning

08 Mar 2019 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Scottish Government is seeking proposals for an "Appointment Booking Service" aimed at enhancing the appointment management capabilities for Scotland's Social Security Agency. This tender is currently at the planning stage and has a deadline for responses by 12 noon on 22nd March 2019. The procurement process involves a Request for Information (RFI), and companies interested in this service are encouraged to submit their insights by the stated date. The project is valued at £730,000 and falls under the services category, specifically focusing on innovative digital solutions that address user needs across various geographic locations in Scotland.

This procurement presents a significant opportunity for businesses specialising in digital service management, appointment scheduling software, or those capable of providing integrated IT solutions. Companies that offer solutions catering to user accessibility, mobile functionality, and seamless interaction across multiple platforms are particularly well-suited to participate in this tender. Engaging in this project can lead to growth for such businesses by contributing to the modernisation of public services, enhancing customer experience, and potentially expanding their footprint in the public sector market.

How relevant is this notice?

Notice Information

Notice Title

Appointment Booking Service

Notice Description

Appointment Booking & Management Tool for Scotland's Social Security Agency. Purpose of the Appointment Booking Tool Social Security Scotland Agency (SSS) does not currently have an enterprise-level offering with which clients can request and book appointments with appropriate Agency colleagues. We recognise that citizens will require options and choices regarding how and when an appointment with Social Security Scotland Agency (SSS) will take place. We are pursuing a digital approach which will give citizens (a) a choice of geographic location for the appointment (b) choice - based on suitability - of premises for the appointment, and (c) choice - based on need - of the duration of the appointment. This flexibility is offered on the basis of looking to treat our citizens with dignity, fairness and respect in the course of their seeking the support of the Agency.

Lot Information

Lot 1

The proposed procurement seeks to explore the market options for the provision of an Appointment Booking & Management Tool, with the ability to integrate with other applications and data sources via APIs. Scottish Government are currently going through a detailed Discovery phase with the array of user groups identified above to fully understand their particular needs and put these at the centre of the service. The output of Discovery will inform policy decisions, and feed directly into the design and build of user-centred services, and ensure an excellent user experience. It should be noted that the applicants will include citizens with accessibility needs, and this needs to be considered fully when designing our citizens interaction with the Agency. The Agency will be providing a geographically dispersed Local Delivery service-model for our citizens, which envisages Local Delivery Officers being located in a number of public sector buildings (e.g. Local Authority premises, General Practitioner surgeries, Libraries, etc.) throughout the country. In addition, a Home Visit service will be offered via a peripatetic subset of Local Delivery users - accordingly, respondents to this RFI should give an overview of: -how their solution addresses the challenge of the 'Travelling Salesman Problem' -how their solution can be used with mobile hardware, and how it deals with scenarios where internet or mobile phone network coverage is intermittent or not available (e.g. in circumstances where a peripatetic user is in rural locations which are coverage 'blackspots'.) -The solution should provide for native training content, and/or a training/sandbox mode that allows users to interact with the capabilities and features in order to allow them to familiarise themselves before using the production instance. -provide information on the level of web-based learning/training resources that accompany the solution. -provide information on if / how the solution is architected in the context of Cloud technology. -provide additional information as requested within teh body of the attached Request for Information document.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000575868
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR348923
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
OJEU - F14 - Corrigendum
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48217000 - Transaction-processing software package

48219400 - Transaction server software package

48400000 - Business transaction and personal business software package

72212217 - Transaction-processing software development services

72212400 - Business transaction and personal business software development services

Notice Value(s)

Tender Value
£730,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Mar 20197 years ago
Submission Deadline
Not specified
Future Notice Date
1 May 2019Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR347829&idx=1
    11th March 2019 - Request For Information (RFI) Letter
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347829
    Appointment Booking Service - Appointment Booking & Management Tool for Scotland's Social Security Agency. Purpose of the Appointment Booking Tool Social Security Scotland Agency (SSS) does not currently have an enterprise-level offering with which clients can request and book appointments with appropriate Agency colleagues. We recognise that citizens will require options and choices regarding how and when an appointment with Social Security Scotland Agency (SSS) will take place. We are pursuing a digital approach which will give citizens (a) a choice of geographic location for the appointment (b) choice - based on suitability - of premises for the appointment, and (c) choice - based on need - of the duration of the appointment. This flexibility is offered on the basis of looking to treat our citizens with dignity, fairness and respect in the course of their seeking the support of the Agency.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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