Planning

Deaf and Hearing Impaired Community for Scotland's Social Security Agency

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Planning

08 Apr 2019 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Scottish Government is initiating a procurement process titled "Deaf and Hearing Impaired Community for Scotland’s Social Security Agency," which aims to develop a service provision strategy for the Deaf and Hearing Impaired Community in Scotland. Currently in the planning stage, this Request for Information (RFI) seeks insights from the market ahead of an Invitation to Tender (ITT) scheduled for May 2019. Interested parties must submit their responses by 12 noon on 3 May 2019. The services will be delivered across various locations in Scotland, and the core procurement category is classified under services, primarily focused on providing support and communication services within the social security sector.

This tender presents an excellent opportunity for businesses specialising in social services, communication technologies, and accessibility solutions. Companies that can offer innovative solutions tailored to the needs of the Deaf and Hearing Impaired communities or have experience in delivering high-quality service provisions in sensitive and inclusive environments will be well-suited to compete. By engaging in this procurement, businesses can contribute to enhancing accessibility and support for a vulnerable population while potentially expanding their market presence in the public sector.

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Notice Information

Notice Title

Deaf and Hearing Impaired Community for Scotland's Social Security Agency

Notice Description

The purpose of this RFI is to seek information from the market, alert potential bidders to our intention to issue an Invitation to Tender (ITT) in May 2019, for the provision of services to the Deaf and Hearing Imparied Community for Scotland's Social Security (SSS) Agency. The responses to this request will be used to develop our delivery strategy and business case.

Lot Information

Lot 1

Social Security Scotland Agency (SSS) does not currently have an enterprise-level offering with which clients who are deaf or have a hearing impairment can interact with Social Security Scotland Agency (SSS) through a range of support: face to face, over the phone and through any other digital interface. We recognise that citizens will require options and choices regarding how and when any interaction with Social Security Scotland Agency (SSS) will take place. We are pursuing a client centred approach which will give citizens increased choices of the most appropriate route to access services based on their preferences. This flexibility is offered on the basis of looking to treat our citizens with dignity, fairness and respect in the course of their seeking the support of the Agency. The service should provide the following: 1. Booking a Face to face BSL interpreter via an Interpretation portal. This will enable SSS to schedule internal appointments and manage communications with interpreters. 2. Booking Deaf Blind/tactile interpreters 3. Immediate interpreter support: SSS will need interpreter support via a 2 way video call with an interpreter i.e. when a BSL Client attends a Local Delivery offices without an interpreter. 4. Provision of telephone service to enable a BSL Client to contact SSS over the phone. The call length may last up to and over 1 hour (if appropriate). 5. Electronic Note Takers for deafened and hard of hearing people who don't use sign language 6. Ability for deafened and hard of hearing people to communicate with SSS via the supplier using a textual medium i.e. mobile, web chat, email, or other text based communication method. 7. We need the supplier to commit to raising any concerns regarding adult/child protection 8. We need supplier to use different grades of Interpreters for different needs e.g. appointment booking can be done by someone between level 3 and level 6, face to face assessments and other complex cases should be carried out by level 6 and above. 9. Sub-contracting support to local delivery via local suppliers (especially in remote and rural locations)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000580192
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351122
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48740000 - Foreign language translation software package

79530000 - Translation services

79540000 - Interpretation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Apr 20196 years ago
Submission Deadline
Not specified
Future Notice Date
30 May 2019Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Not specified
Contact Email
sophie.stark@gov.scot
Contact Phone
+44 3002446718

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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