Notice Information
Notice Title
Development & Alumni CRM
Notice Description
The high level scope of this procurement is as follows: - SaaS CRM Software, appropriate for charity fundraising sector - Implementation, including data migration - Support & maintenance - Training This procurement will be conducted via the Public Contracts Scotland - Tender portal (PCS-T). We will apply a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T, and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in the Section III in this OJEU Contract Notice when completing the ESPD in PCS-T.
Lot Information
Lot 1
Institutional context The Development and Alumni department exists to build a community of friends and supporters throughout the world, building long-term relationships with our alumni and supporters, by creating imaginative alumni and fundraising programmes and events, and working in partnership with all areas of the University https://www.ed.ac.uk/alumni. As expectations of, and demand for our services grows, so does the need to deliver efficient and effective solutions that support University objectives in relation to developing a lifelong community, supporting the student experience and excellence in teaching and research https://www.ed.ac.uk/giving. Development and Alumni maintains the 'golden copy' of alumni and donor data on behalf of the University. As one of the four ancient Scottish Universities, we also maintain the General Council register of members http://www.general-council.ed.ac.uk/. The department processes philanthropic income on behalf of the University of Edinburgh Development Trust, a registered charity with OSCR https://www.ed.ac.uk/giving/development-trust. Dimensions The University has over 200,000 contactable alumni globally, to whom we offer benefits, services and opportunities to continue to engage with the institution. We send over 2million communications annually to our alumni and supporters. This includes everything from volunteering opportunities, mailed fundraising appeals, our alumni magazine, electronic newsletters, through to highly tailored donor relations communications. As part of the sector-wide Ross CASE survey, the department is consistently highly benchmarked against other UK HE institutions, particularly in our legacy and telethon programmes. In the last financial year we raised 42m GBP, supporting everything from student scholarships, ground breaking research and capital projects. As for the wider charity sector, we follow best practice in fundraising and must adapt to evolving sector policies and regulations in fundraising, as well as those relating to data protection, GDPR and PECR. The high level scope of this procurement is as follows: - SaaS CRM Software, appropriate for charity fundraising sector - Implementation, including data migration - Support & maintenance - Training. Economic operators may be excluded from this competition if there are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015
Options: - Software licence cost for 100 users - Enhanced support packages - Alternative training packages & storage costs - Optional modules, features or functionality not required to meet the University's requirements, but which can be purchased as separate add ons e.g. system APIs or reporting tools that may not be part of the core solution but could bring added value.
Renewal: Option to extend for an additional + 3 years + 2 years (5 + 3 + 2)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000582133
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL390483
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- £1,200,000 £1M-£10M
- Lots Value
- £1,200,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Jul 20205 years ago
- Submission Deadline
- 2 Dec 2019Expired
- Future Notice Date
- 12 Aug 2019Expired
- Award Date
- 15 Jul 20205 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Cancelled
- Lots Status
- Cancelled
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UNIVERSITY OF EDINBURGH
- Contact Name
- Maria Dick
- Contact Email
- jen.paterson@ed.ac.uk, maria.dick@ed.ac.uk
- Contact Phone
- +44 1316502508, +44 1316514575
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH1 1HT
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM75 City of Edinburgh
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- City Centre
- Westminster Constituency
- Edinburgh East and Musselburgh
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353327&idx=1
3rd May 2019 - D&A CRM PIN Information -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY353327
Development & Alumni CRM - The Development and Alumni department exists to build a community of friends and supporters throughout the world, building long-term relationships with our alumni and supporters, by creating imaginative alumni and fundraising programmes and events, and working in partnership with all areas of the University https://www.ed.ac.uk/alumni. The publication of this PIN is being used to undertake preliminary market consultation and inform the market of the University's intention to procure a CRM for Development and Alumni activities, via the OJEU. High level requirements and further information on the preliminary market consultation phase can be found in 'Development & Alumni CRM PIN Information'. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT370586
Development & Alumni CRM - The high level scope of this procurement is as follows: - SaaS CRM Software, appropriate for charity fundraising sector - Implementation, including data migration - Support & maintenance - Training This procurement will be conducted via the Public Contracts Scotland - Tender portal (PCS-T). We will apply a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T, and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in the Section III in this OJEU Contract Notice when completing the ESPD in PCS-T. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL390483
Development & Alumni CRM - The high level scope of this procurement is as follows: - SaaS CRM Software, appropriate for charity fundraising sector - Implementation, including data migration - Support & maintenance - Training This procurement will be conducted via the Public Contracts Scotland - Tender portal (PCS-T). We will apply a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T, and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in the Section III in this OJEU Contract Notice when completing the ESPD in PCS-T.
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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