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Ferry Booking and Ticketing Solution

CalMac Ferries Limited

This public procurement record has 3 releases in its history.

Award

28 Apr 2020 at 01:00

OJEU - F3 - Contract Award Notice
TenderUpdate

28 Oct 2019 at 00:00

OJEU - F14 - Corrigendum
Tender

08 Oct 2019 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

CalMac Ferries Limited is seeking a service provider for a "Ferry Booking and Ticketing Solution" as part of a public procurement process classified under the services industry. This procurement, which follows a restricted procedure, is set in Gourock, UK, with a tender period that recently concluded on 8 November 2019. The project has an estimated contract value ranging from £3 million to £9 million, and the initial contract term is for four years, potentially extending up to eight years with auto-renewals at the authority's discretion.

This tender presents significant business opportunities for companies specialising in digital solutions, particularly those with expertise in ferry booking systems and customer service integrations. Businesses that offer innovative ticketing solutions or possess a track record in the transport sector, especially those familiar with public service contracts, are well-positioned to compete. The procurement aims to modernise CalMac's ticketing capabilities, making it an attractive venture for technology firms looking to expand into public sector collaborations.

How relevant is this notice?

Notice Information

Notice Title

Ferry Booking and Ticketing Solution

Notice Description

CalMac Ferries is seeking to appoint a service provider to deliver a Ferry Booking and Ticketing solution.

Lot Information

Lot 1

CalMac CalMac Ferries Limited (CFL) is one of the largest transport operators in Scotland, operating 33 ferries and 53 ports, harbours and slipways on behalf of the Scottish Government under the Clyde and Hebrides Ferry Services (CHFS) contract. This Procurement CFL is seeking to procure a modern, commercial, off the shelf and market-proven ferry booking and ticketing software solution with demonstrable and referenceable capability to: - Make buying CalMac travel easy - Sell CFL travel and related products to domestic, commercial (including freight) and tourist customers - Offer smart ticketing, and the capability to integrate with external ticket fulfilment solutions - Expose functionality and data through open interfaces, allowing integration with customer sales and service devices, payment services, and internal and external business systems and services. Contract The contract for this service will be let for an initial four-year duration, which will include an implementation period and a period of live running, followed by four, auto-renewed periods of 12 months, each of which is at CFL's option. In advance of each renewal, CFL may elect not to renew, at its sole discretion, at 60 days' notice. The total contract duration is eight years. CFL will contract with the most economically advantageous bidder, and the resultant contract will be available for novation to any subsequent operator of the CHFS contract. It is intended that the contract could be applied for the benefit of CFL's parent company, David MacBrayne Limited (DML), DML subsidiaries or any other entities formed by DML. The services agreement appointing CFL's chosen service provider will be based on the Scottish Government Model ICT Services Contract. As part of the procurement, CFL will tailor that template contract to incorporate provisions specific to this project, allowing bidders to develop their fully costed proposals by reference to a pre-existing set of contractual terms. A copy of the Model ICT Contract is provided in the supplier attachment area within the PCS Tender portal. If you have any concerns, please submit details with your ESPD. For the avoidance of doubt, the tailored version of the contract will be made available to bidders in due course. Information A Prior Information Notice relating to this opportunity was published in July 2019, and a Supplier Meet Buyer event was held in Glasgow on 01 August 2019. A video of this event is available for viewing at https://mediazilla.com/ypx1s7og1. Whilst suppliers may find the video informative, nothing communicated in the video is binding on CFL unless confirmed in writing in the procurement documents (the Contract Notice, the ESPD, and tender documentation which will be made available in due course) or through PCS Tender. To the extent that anything in the procurement documents contradicts statements made during the Supplier Meet Buyer day, the procurement documents shall take precedence.. The estimated Contract Value excluding VAT range is 3,000,000 to 9,000,000 GBP. Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. CFL reserves the right to award additional services in accordance with regulation 33(8) of the Public Contracts (Scotland) Regulations 2015.

Renewal: The contract for this service will be let for an initial four-year duration, which will include an implementation period and a period of live running, followed by four, auto-renewed periods of 12 months, each of which is at CFL's option. In advance of each renewal, CFL may elect not to renew, at its sole discretion, at 60 days' notice. The total contract duration is eight years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000596907
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385846
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

34 - Transport equipment and auxiliary products to transportation

42 - Industrial machinery

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

30123100 - Ticket-validation machines

30144200 - Ticket-issuing machines

34980000 - Transport tickets

42991230 - Ticket printers

48100000 - Industry specific software package

72260000 - Software-related services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
£3,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Apr 20206 years ago
Submission Deadline
8 Nov 2019Expired
Future Notice Date
Not specified
Award Date
28 Apr 20206 years ago
Contract Period
Not specified - Not specified
Recurrence
2028 or earlier if the contract is not renewed.

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CalMac Ferries Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GOUROCK
Postcode
PA19 1QP
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Inverclyde
Electoral Ward
Inverclyde West
Westminster Constituency
Inverclyde and Renfrewshire West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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