Notice Information
Notice Title
Supply Design Build and maintenance of a Customer Services e-Platform
Notice Description
Midlothian is undergoing a massive population growth and, at the same time, resources within Midlothian Council are reducing. Midlothian Council cannot continue to support services in the same fashion as it does now - a radical change is required. Services must be redesigned and customer self-service and automation must play their part to deliver a first class experience for customers and produce gains in efficiency for Midlothian Council.
Lot Information
Lot 1
Midlothian Council will work in partnership with a Strategic Partner, using an outcomes-based approach to implement a modern-day Customer Service Platform composed of all essential components linked together accordingly to create a sustainable foundation for customer self-service. Whilst it is recognised that the Strategic Partner may not necessarily be able to provide all components, all functionality required will be provided through the Strategic Partner's own well developed partner ecosystem.
Renewal: The contract is for a total of 120 months an initial period of 60 months with an option to extend for 2 years plus 2 years plus 1 year
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000599486
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC402661
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72211000 - Programming services of systems and user software
Notice Value(s)
- Tender Value
- £787,000 £500K-£1M
- Lots Value
- £787,000 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- £464,969 £100K-£500K
Notice Dates
- Publication Date
- 17 Dec 20205 years ago
- Submission Deadline
- 11 Nov 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 14 Dec 20205 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Scotland Excel
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- PAISLEY
- Postcode
- PA1 1AR
- Postcode Area
- Paisley
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
- Delivery Location
- TLM73 East Lothian and Midlothian
-
- Local Authority
- Renfrewshire
- Electoral Ward
- Paisley East and Central
- Westminster Constituency
- Paisley and Renfrewshire South
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT368745
Supply Design Build and maintenance of a Customer Services e-Platform - Midlothian is undergoing a massive population growth and, at the same time, resources within Midlothian Council are reducing. Midlothian Council cannot continue to support services in the same fashion as it does now - a radical change is required. Services must be redesigned and customer self-service and automation must play their part to deliver a first class experience for customers and produce gains in efficiency for Midlothian Council. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC402661
Supply Design Build and maintenance of a Customer Services e-Platform - Midlothian is undergoing a massive population growth and, at the same time, resources within Midlothian Council are reducing. Midlothian Council cannot continue to support services in the same fashion as it does now - a radical change is required. Services must be redesigned and customer self-service and automation must play their part to deliver a first class experience for customers and produce gains in efficiency for Midlothian Council.
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.