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Debt Management Partners, Recovery and Sheriff Officer Services

Glasgow City Council

This public procurement record has 3 releases in its history.

Award

15 Apr 2020 at 01:00

OJEU - F3 - Contract Award Notice
TenderUpdate

02 Dec 2019 at 00:00

OJEU - F14 - Corrigendum
Tender

28 Nov 2019 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Glasgow City Council is currently managing the procurement process for "Debt Management Partners, Recovery and Sheriff Officer Services" within the services industry, focused on debt recovery services. This procurement has been conducted using an open method and has been divided into eight distinct lots, including Council Tax placements and Non Domestic Rates, with each lot outlining specific service requirements. The submission deadline for bids was initially set for 3rd January 2020, with relevant amendments made recently to account for public holidays. The location for the delivery addresses primarily falls within the Glasgow region (UKM82).

This tender presents significant opportunities for businesses engaged in debt management, recovery, and enforcement services, particularly small and medium enterprises (SMEs) that demonstrate experience in delivering similar services. Companies specialising in financial services, sheriff officer roles, and debt collection can benefit from competing for these contracts. Successful bidders will be required to meet specific criteria, including compliance with industry standards such as PCI DSS and Cyber Essentials, which positions this opportunity as advantageous for organisations capable of meeting these foundational requirements.

How relevant is this notice?

Notice Information

Notice Title

Debt Management Partners, Recovery and Sheriff Officer Services

Notice Description

Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management Partners, Recovery and Sheriff Officer Services. The contract has been allocated into 8 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax ( Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Parking (Fixed Penalties) Lot 6 - Housing Benefit Overpayment Lot 7 - Sheriff Officers Lot 8 - Sheriff Officers (not connected to Lots 1-6) This procurement will be conducted via the Public Contracts -Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU Contract Notice when completing the ESPD in PCS-T

Lot Information

Council Tax (First Placement)

The council seeks the services of a Debt Management Partner for collection of unpaid Council Tax. The supplier of Lot 1 will receive the majority of Council Tax cases, however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: customers who have a history of payment activity or customers who have fallen into arrears for the first time customers who have vacated the property and may require to be traced The caseload may also contain customers that are liable to pay Council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge. The successful supplier will assist the Council with collection of debt in these cases and where appropriate trace absent owners.

Council Tax (Second Placement):

The council seeks the services of a Debt Management Partner that has the ability to investigate and initiate Council Tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of Council Tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.

Non Domestic Rates (NDR)

The Council seeks the services of a Debt Management Partner to assist the Council in the collection of Non-Domestic Rates. The supplier will also provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS)within the Glasgow City Boundary

Sundry Debt

The council seeks the services of a Debt Management Partner for collection of unpaid Sundry Debts. The council and the Glasgow family organisations provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued.

Parking

The council seeks the services of a supplier that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice The supplier may also be required to collect new charge notices levied if introduced.

Housing Benefit Overpayments

The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions. The council seeks the services of a Debt Management Partner for collection of unpaid Housing Benefit Overpayments.

Sheriff Officer Services

The council seeks the services of Sheriff Officers for the execution of diligence enforcement services on behalf of the council and the successful suppliers of Lots 1 to 6 of this Framework Agreement.

Sheriff Officer Services (not connected to Lots 1-6 of this Framework)

The council seeks to appoint a supplier to provide Sheriff Officer services for the execution of general citation and diligence services for the council not connected to Lots 1-6

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000605022
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385213
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£7,168,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,253,581 £1M-£10M

Notice Dates

Publication Date
15 Apr 20206 years ago
Submission Deadline
3 Jan 2020Expired
Future Notice Date
Not specified
Award Date
31 Mar 20206 years ago
Contract Period
Not specified - Not specified
Recurrence
December 2023

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Glasgow City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 1DU
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North East

Supplier Information

Number of Suppliers
3
Supplier Names

Scott & Co (Scotland) LLP

Stirling Park LLP

Walker Love

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC373653
    Debt Management Partners, Recovery and Sheriff Officer Services - Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management Partners, Recovery and Sheriff Officer Services. The contract has been allocated into 8 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax ( Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Parking (Fixed Penalties) Lot 6 - Housing Benefit Overpayment Lot 7 - Sheriff Officers Lot 8 - Sheriff Officers (not connected to Lots 1-6) This procurement will be conducted via the Public Contracts -Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU Contract Notice when completing the ESPD in PCS-T
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385213
    Debt Management Partners, Recovery and Sheriff Officer Services - Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management Partners, Recovery and Sheriff Officer Services. The contract has been allocated into 8 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax ( Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Parking (Fixed Penalties) Lot 6 - Housing Benefit Overpayment Lot 7 - Sheriff Officers Lot 8 - Sheriff Officers (not connected to Lots 1-6) This procurement will be conducted via the Public Contracts -Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU Contract Notice when completing the ESPD in PCS-T

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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