Debt Management Partners, Recovery and Sheriff Officer Services

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            "contactPoint": {
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    "tender": {
        "id": "GCC004866CPU",
        "title": "Debt Management Partners, Recovery and Sheriff Officer Services",
        "description": "Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management Partners, Recovery and Sheriff Officer Services. The contract has been allocated into 8 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax ( Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Parking (Fixed Penalties) Lot 6 - Housing Benefit Overpayment Lot 7 - Sheriff Officers Lot 8 - Sheriff Officers (not connected to Lots 1-6) This procurement will be conducted via the Public Contracts -Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU Contract Notice when completing the ESPD in PCS-T",
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        "value": {
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        "mainProcurementCategory": "services",
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                "id": "DEC373653",
                "documentType": "contractNotice",
                "title": "Debt Management Partners, Recovery and Sheriff Officer Services",
                "description": "Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management Partners, Recovery and Sheriff Officer Services. The contract has been allocated into 8 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax ( Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Parking (Fixed Penalties) Lot 6 - Housing Benefit Overpayment Lot 7 - Sheriff Officers Lot 8 - Sheriff Officers (not connected to Lots 1-6) This procurement will be conducted via the Public Contracts -Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU Contract Notice when completing the ESPD in PCS-T",
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                "title": "Debt Management Partners, Recovery and Sheriff Officer Services",
                "description": "Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management Partners, Recovery and Sheriff Officer Services. The contract has been allocated into 8 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax ( Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Parking (Fixed Penalties) Lot 6 - Housing Benefit Overpayment Lot 7 - Sheriff Officers Lot 8 - Sheriff Officers (not connected to Lots 1-6) This procurement will be conducted via the Public Contracts -Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU Contract Notice when completing the ESPD in PCS-T",
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        "lots": [
            {
                "id": "1",
                "title": "Council Tax (First Placement)",
                "description": "The council seeks the services of a Debt Management Partner for collection of unpaid Council Tax. The supplier of Lot 1 will receive the majority of Council Tax cases, however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: customers who have a history of payment activity or customers who have fallen into arrears for the first time customers who have vacated the property and may require to be traced The caseload may also contain customers that are liable to pay Council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge. The successful supplier will assist the Council with collection of debt in these cases and where appropriate trace absent owners.",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Contract Mobilisation and Close Out",
                            "description": "3"
                        },
                        {
                            "type": "price",
                            "description": "15"
                        }
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                },
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                "submissionTerms": {
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                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false
            },
            {
                "id": "2",
                "title": "Council Tax (Second Placement):",
                "description": "The council seeks the services of a Debt Management Partner that has the ability to investigate and initiate Council Tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of Council Tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Contract Mobilisation and Close Out",
                            "description": "3"
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                        {
                            "type": "price",
                            "description": "15"
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                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false
            },
            {
                "id": "3",
                "title": "Non Domestic Rates (NDR)",
                "description": "The Council seeks the services of a Debt Management Partner to assist the Council in the collection of Non-Domestic Rates. The supplier will also provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS)within the Glasgow City Boundary",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Contract Mobilisation and Close Out",
                            "description": "2"
                        },
                        {
                            "type": "price",
                            "description": "30"
                        }
                    ]
                },
                "hasOptions": false,
                "submissionTerms": {
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                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false
            },
            {
                "id": "4",
                "title": "Sundry Debt",
                "description": "The council seeks the services of a Debt Management Partner for collection of unpaid Sundry Debts. The council and the Glasgow family organisations provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued.",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Contract Mobilisation and Close Out",
                            "description": "2"
                        },
                        {
                            "type": "price",
                            "description": "30"
                        }
                    ]
                },
                "hasOptions": false,
                "submissionTerms": {
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                },
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false
            },
            {
                "id": "5",
                "title": "Parking",
                "description": "The council seeks the services of a supplier that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice The supplier may also be required to collect new charge notices levied if introduced.",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Contract Mobilisation and Close out",
                            "description": "2"
                        },
                        {
                            "type": "price",
                            "description": "30"
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                },
                "hasOptions": false,
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                "hasRenewal": false
            },
            {
                "id": "6",
                "title": "Housing Benefit Overpayments",
                "description": "The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions. The council seeks the services of a Debt Management Partner for collection of unpaid Housing Benefit Overpayments.",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Contract Mobilisation and Close Out",
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                "contractPeriod": {
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                "hasRenewal": false
            },
            {
                "id": "7",
                "title": "Sheriff Officer Services",
                "description": "The council seeks the services of Sheriff Officers for the execution of diligence enforcement services on behalf of the council and the successful suppliers of Lots 1 to 6 of this Framework Agreement.",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Team",
                            "description": "15"
                        },
                        {
                            "type": "price",
                            "description": "0"
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                "hasOptions": false,
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                "contractPeriod": {
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                },
                "hasRenewal": false
            },
            {
                "id": "8",
                "title": "Sheriff Officer Services (not connected to Lots 1-6 of this Framework)",
                "description": "The council seeks to appoint a supplier to provide Sheriff Officer services for the execution of general citation and diligence services for the council not connected to Lots 1-6",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Team",
                            "description": "15"
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                        {
                            "type": "price",
                            "description": "0"
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                "hasOptions": false,
                "submissionTerms": {
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                "contractPeriod": {
                    "durationInDays": 1440
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                "hasRenewal": false
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        ],
        "lotDetails": {
            "maximumLotsBidPerSupplier": 2147483647,
            "maximumLotsAwardedPerSupplier": 7
        },
        "bidOpening": {
            "date": "2020-01-03T12:00:00Z"
        },
        "coveredBy": [
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        "selectionCriteria": {
            "criteria": [
                {
                    "type": "economic",
                    "minimum": "Bidders must comply with the undernoted financial requirements in relation to Minimum Turnover, Trading Performance and Balance Sheet Strength in order to participate in the tendering process:- Minimum Turnover The Minimum Turnover requirement only applies to Lot 1. Bidders require a Turnover level of at least GBP3m. Trading Performance Ratio An overall positive outcome on pre-tax profits over a 3 year period. Exceptional items occurring in the normal course of business can be excluded from calculation. The above would be expressed in the ratio Pre-Tax Profits/Turnover, and applies to all lots. Balance Sheet Strength Net worth of the bidder must be positive. Intangibles can be included for purposes of the Total Asset figure. The above would be expressed in the ratio Total Assets/Total Liabilities, and applies to all lots. The above ratios and minimum turnover requirements should be calculated on last set of accounts filed at Companies House. For non-UK Companies, ratios and minimum turnover should be calculated on information contained in the most recent audited accounts. Bidders who have been trading for less than 3 years must provide evidence that they have met the above minimum financial requirements for the period during which they have been trading. Bidders who do not comply with the above financial requirements but are part of a Group, can provide a Parent Guarantee if the Parent company satisfies the financial requirements stipulated above. Where the bidder is a group of economic operators (such as a consortium), the Lead Party of that group must comply with minimum financial requirements. The Council reserves the right at its own discretion to seek such other information from the Bidder in accordance with Regulation 61(7) or Regulation 61(8) of the Public Contracts (Scotland) Regulations 2015 to prove the Bidders economic and financial standing. Bidders who are subsequently appointed, shall inform the Council immediately of any material changes to the information provided in their submission in relation to economic and financial standing. It is a requirement of this contract that bidders hold, or commit to obtain prior to the commencement of any subsequently awarded contract the types of levels of insurance below. These apply to all Lots.: Employer's Liability insurance to the value of at least TEN MILLION POUNDS STERLING (GBP 10,000,000) Public Liability Insurance to the value of at least FIVE MILLION POUNDS STERLING (GBP 5,000,000) Professional Indemnity Insurance to the value of at least FIVE MILLION POUNDS STERLING (GBP 5,000,000) A financial liability insurance package that includes Crime and Cyber risks. Please note - while Bidders may have standalone policies for each of the listed insurance elements, others will have them included with their public liability insurance. Where this is the case, Bidders must ensure that each of the insurance elements is explicitly stated and described in the relevant policy"
                },
                {
                    "type": "technical",
                    "description": "Lots 1-6 - Please note that you are required to provide two relevant examples of your organisations experience in delivering debt recovery and sheriff officer services within the past FOUR years. Lots 7 & 8 - Please note that you are required to provide two relevant examples of your organisations experience in delivering sheriff officer services within the past FOUR years."
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 120
            }
        },
        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "maximumParticipants": 10
            }
        },
        "classification": {
            "id": "79940000",
            "scheme": "CPV"
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        "reviewDetails": "Glasgow City Council (\"the Council\") must, by notice in writing as soon as possible after the decision has been made, inform all tenderers and candidates concerned of its decision to award the contract, conclude the framework agreement or establish a dynamic purchasing system. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the notice was last sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (\"the Regulations\"). The Council is obliged to comply with the Regualtions and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the Council must not enter into the contract, conclude the framework agreement or establish the dynamic purchasing system unless the proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to en end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available tot he courts are detailed in the Regulations. Economic Operators can write to the Council seeking further clarification on the Notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.",
        "hasRecurrence": true,
        "recurrence": {
            "description": "December 2023"
        },
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
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        "amendments": [
            {
                "id": "amd-16",
                "description": "In consideration of Public Holidays and normal business hours of operation",
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                        "where": {
                            "section": "IV.2.2",
                            "label": "Time limit"
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    "language": "EN",
    "description": "The following Affiliated Bodies will also participate in this Framework Agreement - City Property (Glasgow) LLP and City Property Glasgow (Investments) LLP. Supplementary to the per Lot award criteria outlined in Section 2 bidders must hold, commit to obtaining by the point of contract award or comply (as appropriate)with the following award criteria requirements; Lots 1-6 inclusive; The successful bidder must be Payment Card Industry Data Security Standard (PCI DSS) compliant The successful bidder must hold Transport Layer Security 1:2 (TLS)or Higher The bidder must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data The successful bidder must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent The successful bidder must be accredited by the UK Credit Services Association, Financial Conduct Authority or equivalent For Lots 7 & 8 inclusive The successful bidder must hold Transport Layer Security 1:2 (TLS)or Higher The bidder must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data The successful bidder must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent The supplier is a member of the Society of Messengers-at-Arms and Sheriff Officers or alternate or successor body. The supplier must hold current commissions to operate in the Sheriffdom of Glasgow and Strathkelvin. Lot 8 only; In addition to the above, the successful supplier must commit to providing a minimum of four Sheriff Officers (SC Ref:617237)",
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