Planning

Support, Hosting and Maintenance for Business World - Future Opportunity

THE RENFREWSHIRE COUNCIL

This public procurement record has 1 release in its history.

Planning

03 Apr 2020 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Renfrewshire Council is planning a tender titled "Support, Hosting and Maintenance for Business World - Future Opportunity." This procurement falls within the services category, specifically focused on the support and maintenance of an Enterprise Resource Planning (ERP) system. The contract, valued at £2,300,000, aims to establish a five-year agreement with an optional two-year extension. The deadline for expressions of interest is expected on or after 1st June 2020, with the council's headquarters located at Renfrewshire House, Cotton Street, Paisley, UK.

This tender presents significant opportunities for businesses specialising in ERP solutions, particularly those that offer Unit4 software and related hosting services. Companies capable of providing comprehensive support services, including a single point of contact for issue resolution and customisation, would be particularly well-suited to compete for this contract. The engagement aims to gather market insights to assist the council in their future strategy, making it essential for potential bidders to demonstrate their capability to meet the specified service requirements effectively.

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Notice Information

Notice Title

Support, Hosting and Maintenance for Business World - Future Opportunity

Notice Description

In April 2016, Renfrewshire Council commissioned a contract for the implementation of an Enterprise Resource Planning (ERP) system and a managed service to host, support and maintain the solution. As a result of this contract, the 'Business World' solution was implemented. The current contract expires on 31 March 2021. Renfrewshire Council has reviewed its requirements and identified a need to appoint a suitably qualified service provider for the renewal of the Right to Use Licence of Business World and support, maintenance and hosting of the Council's current Business World solution for a 5 year period, with the option to extend for an additional 2 years (1 year plus 1 year) at the sole discretion of the Council. The future contract should retain the Council's current Unit4, Fully Managed ERP Solution hosted, and Software as a Service (SaaS). Renfrewshire Council requires a single point of contact for all Service issues regardless of type of issue, through a single service provider, including hosting maintenance, issue resolution, source code issues, customisations, etc.

Lot Information

Lot 1

Renfrewshire Council seeks to notify the market of its intention to put a Contract in place to support, host and maintain its ERP system Business World. The resulting Contract will be in place for a period of 5 years with the option to extend for a period of 1 year on 2 occasions at the sole discretion of the Council. Accordingly, the Council is issuing this PIN to enable an open market engagement exercise to be arranged which will inform the Council's future strategy for these requirements. The Council invites interested parties to submit expressions of interest to participate in this market engagement exercise. To register an expression of interest, interested parties are asked to provide a response to the following questions: 1.Can your organisation offer the Unit4 Software, Unit4 Hosting and SaaS? This should ensure that the hosting is provided within Unit4 data centres on the MS Azure Cloud. 2. Can your organisation offer Unit4 Customer Support as the single point of contact for all Service issues regardless of type of issue? 3. Can you confirm that Support and Operations activities would be directly between the Council and the Service Provider, including the following activities? - Deployment of solution updates. - Management and maintenance of all infrastructure. - Network connectivity of Unit4 SaaS to public internet. - Back-up and disaster recovery. - Security of application operating environment and infrastructure. - Monitoring of application and infrastructure. - Performance tuning. - Trouble-shooting and resolving issues, both customer-initiated and those raised by monitoring alerts. - Database copy between environments upon request, e.g. Production to Preview. - Incident logging and escalation for Unit4 Cloud is carried out through the Unit4 UK service desk. Once logged unit 4 will progress these to resolution within the target response and resolution times for the given SLA. 4. Can you confirm that an Account Manager and Call escalation named officer support will be provided to the Council as per the current Unit4 resource provision? 5. Where there are identified underlying issues with the Unit4 software the vendor has access to the source code to resolve these? 6. The Council has a number of Business World Topgen customisations that need to be part of the vendors support model. Please confirm that you will support these or provide appropriate recommendation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000613470
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR384815
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

CPV Codes

71356300 - Technical support services

72000000 - IT services: consulting, software development, Internet and support

72250000 - System and support services

72261000 - Software support services

72267000 - Software maintenance and repair services

72300000 - Data services

72610000 - Computer support services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£2,300,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Apr 20205 years ago
Submission Deadline
Not specified
Future Notice Date
1 Jun 2020Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE RENFREWSHIRE COUNCIL
Contact Name
Not specified
Contact Email
rachel.o'neill@renfrewshire.gov.uk
Contact Phone
+44 3003000300

Buyer Location

Locality
PAISLEY
Postcode
PA1 1JB
Post Town
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Renfrewshire
Electoral Ward
Paisley East and Central
Westminster Constituency
Paisley and Renfrewshire South

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR384815
    Support, Hosting and Maintenance for Business World - Future Opportunity - In April 2016, Renfrewshire Council commissioned a contract for the implementation of an Enterprise Resource Planning (ERP) system and a managed service to host, support and maintain the solution. As a result of this contract, the 'Business World' solution was implemented. The current contract expires on 31 March 2021. Renfrewshire Council has reviewed its requirements and identified a need to appoint a suitably qualified service provider for the renewal of the Right to Use Licence of Business World and support, maintenance and hosting of the Council's current Business World solution for a 5 year period, with the option to extend for an additional 2 years (1 year plus 1 year) at the sole discretion of the Council. The future contract should retain the Council's current Unit4, Fully Managed ERP Solution hosted, and Software as a Service (SaaS). Renfrewshire Council requires a single point of contact for all Service issues regardless of type of issue, through a single service provider, including hosting maintenance, issue resolution, source code issues, customisations, etc.

Open Contracting Data Standard (OCDS)

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