Notice Information
Notice Title
Student Recruitment and Admissions Enquiry System
Notice Description
The University of Edinburgh is seeking a supplier to implement an Enquiry Management solution to support our Student Recruitment & Admissions processes as well as providing an improved service for staff and prospective students. The tool will replace existing ad-hoc student enquiry tracking currently done in outlook and local databases, managed by multiple service areas/teams across the University. The solution will be managed by a specialist enquiry handling service (newly created team) and utilised by key users across multiple service areas. The new tool is expected to enable queue management, provide management information and market intelligence through the use of categorisation, customisable template responses. Duplicates will be removed, forwarding will be reduced and a full conversation history will be available to staff in order to contextualise their responses. The tool will be linked to our SITS solution in order to utilise key information from the application record where appropriate.
Lot Information
Lot 1
The University of Edinburgh is seeking a supplier to implement an Enquiry Management solution to support our Student Recruitment & Admissions processes as well as providing an improved service for staff and prospective students. The tool will replace existing ad-hoc student enquiry tracking currently done in outlook and local databases, managed by multiple service areas/teams across the University. The solution will be managed by a specialist enquiry handling service (newly created team) and utilised by key users across multiple service areas. The new tool is expected to enable queue management, provide management information and market intelligence through the use of categorisation, customisable template responses. Duplicates will be removed, forwarding will be reduced and a full conversation history will be available to staff in order to contextualise their responses. The tool will be linked to our SITS solution in order to utilise key information from the application record where appropriate.
Options: This option of additional licences and additional functionality
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000629910
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394328
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £275,000 £100K-£500K
Notice Dates
- Publication Date
- 7 Sep 20205 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 24 Mar 20205 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UNIVERSITY OF EDINBURGH
- Contact Name
- Not specified
- Contact Email
- andrew.helmn@ed.ac.uk
- Contact Phone
- +44 1316502508
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH1 1HT
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM75 City of Edinburgh
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- City Centre
- Westminster Constituency
- Edinburgh East and Musselburgh
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394328
Student Recruitment and Admissions Enquiry System - The University of Edinburgh is seeking a supplier to implement an Enquiry Management solution to support our Student Recruitment & Admissions processes as well as providing an improved service for staff and prospective students. The tool will replace existing ad-hoc student enquiry tracking currently done in outlook and local databases, managed by multiple service areas/teams across the University. The solution will be managed by a specialist enquiry handling service (newly created team) and utilised by key users across multiple service areas. The new tool is expected to enable queue management, provide management information and market intelligence through the use of categorisation, customisable template responses. Duplicates will be removed, forwarding will be reduced and a full conversation history will be available to staff in order to contextualise their responses. The tool will be linked to our SITS solution in order to utilise key information from the application record where appropriate.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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