Award

Provision of Postal Services National Framework (Scotland)

SCOTTISH GOVERNMENT

This public procurement record has 4 releases in its history.

Award

10 Sep 2021 at 00:00

Award

29 Jul 2021 at 00:00

TenderUpdate

14 Jan 2021 at 00:00

Tender

23 Dec 2020 at 00:00

Summary of the contracting process

The Scottish Government is procuring a Framework Agreement for the Provision of Postal Services National Framework (Scotland) through an open tender process. This procurement is at the awarding stage, having completed evaluations for two lots: Lot 1 involves a One Stop Shop for Physical, Hybrid, and Digital Mail Services, while Lot 2 focuses on Hybrid, Scheduled Bulk/Planned Print & Post Services. The contracts were officially awarded on 2nd September 2021 for Lot 1 to Royal Mail Group Ltd for a value of £24.8 million and on 28th July 2021 for Lot 2 to Critiqom for £7.2 million, catering to public sector users across Scotland, including various councils and health boards.

This tender provides substantial growth opportunities for businesses in the logistics and communications sectors, particularly those offering hybrid mail services, bulk mailing, and digital communication solutions. Companies specialising in postal services, digital communication technologies, and mail processing are well-positioned to engage in these framework agreements. Those able to demonstrate compliance with the necessary insurance and operational standards, as well as capabilities for subcontracting arrangements, will be competitive participants in future tender opportunities linked to this framework.

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Notice Title

Provision of Postal Services National Framework (Scotland)

Notice Description

The Scottish Ministers wish to award a Framework Agreement for the provision of Postal Services for users throughout the public sector in Scotland. The Framework Agreement will comprise of 2 Lots. This contract award notice relates specifically to Lot 1 - Single Supplier One Stop Shop (Physical, Hybrid, Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services) - Physical Mail Services - The collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications. The Lot 2 contract award notice was published on 02/08/2021.

Lot Information

Lot 1 - One Stop Shop - Physical, Hybrid, Scheduled Regular/Bulk, and Digital Mail Services.

Lot 1 of this Framework Agreement is for the provision of a One Stop Shop for the following postal services - Physical, Hybrid, Scheduled Regular/Bulk, and Digital Mail Services. Physical mail- the collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. It is prepared for posting by the Framework Public Body and collected by the Contractor from Framework Public Body sites. It is sorted by the Contractor and either delivered directly to recipients by the Contractor if they operate an end to end process, or injected into the Royal Mail network 'downstream' for final mile delivery by Royal Mail; Off Site Hybrid - The Contractor shall provide an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings including, but is not limited to health screening service letters, generic health messaging, appointment letters and reminders; council tax notices and reminders, bursary notices, prospectus packs; Digital e Communications - The provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, Secure web-based communications.

Renewal: The Framework will be placed for a 4 year period and may be subject to renewal at the end of the 4 year period.

Lot 2 - Hybrid, Scheduled Bulk/Planned (Print & Post), and Digital Mail Services

Lot 2 of this Framework Agreement is for the provision of the following postal services - Hybrid, Scheduled Regular/Bulk, and Digital Mail Services. Off Site Hybrid - The Contractor shall provide an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings including includes, but is not limited to health screening service letters, generic health messaging, appointment letters and reminders; council tax notices and reminders, bursary notices, prospectus packs; Digital e Communications - The provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, Secure web-based communications.

Renewal: The Framework will be placed for a 4 year period and may be subject to renewal at the end of the 4 year period.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000636371
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427247
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64000000 - Postal and telecommunications services

64112000 - Postal services related to letters

64113000 - Postal services related to parcels

Notice Value(s)

Tender Value
£36,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£24,800,000 £10M-£100M

Notice Dates

Publication Date
10 Sep 20214 years ago
Submission Deadline
18 Feb 2021Expired
Future Notice Date
Not specified
Award Date
2 Sep 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
within 4 years

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Bob McLeod, Michael Brydon
Contact Email
bob.mcleod@gov.scot, douglas.martin@gov.scot, kathleen.cowan@gov.scot, michael.brydon@gov.scot
Contact Phone
+44 1312443567, +44 1312443619, +44 1412420133, +44 1412425962

Buyer Location

Locality
ABERDEEN
Postcode
AB11 9DB
Post Town
Aberdeen
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
2
Supplier Names

CRITIQOM

ROYAL MAIL GROUP

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC403311
    Provision of Postal Services National Framework (Scotland) - The Scottish Ministers wish to award a Framework Agreement for the provision of Postal Services for users throughout the public sector in Scotland. The Framework Agreement will comprise of 2 Lots: Lot 1 - Single Supplier One Stop Shop (Physical, Hybrid, Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services) - Physical Mail Services - The collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications. Lot 2 - Single Supplier Hybrid Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services: Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG422764
    Provision of Postal Services National Framework (Scotland) - The Scottish Ministers wish to award a Framework Agreement for the provision of Postal Services for users throughout the public sector in Scotland. The Framework Agreement will comprise of 2 Lots. This contract award notice relates specifically to Lot 2 - Single Supplier Hybrid Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services: Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427247
    Provision of Postal Services National Framework (Scotland) - The Scottish Ministers wish to award a Framework Agreement for the provision of Postal Services for users throughout the public sector in Scotland. The Framework Agreement will comprise of 2 Lots. This contract award notice relates specifically to Lot 1 - Single Supplier One Stop Shop (Physical, Hybrid, Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services) - Physical Mail Services - The collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications. The Lot 2 contract award notice was published on 02/08/2021.

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                    "minimum": "4B.5.1a, 4B.5.1b and 4B.5.2 - It is a requirement of this framework that bidders hold or can commit to obtain prior to commencement of any subsequently awarded framework that the types and levels of insurance indicated below: Employers (Compulsory) Liability - in accordance with any legal obligation for the time being in force Public Liability Insurance - 1 million GBP per incident Professional Indemnity Insurance - 1 million GBP per incident Bidders who do not have or who cannot commit to obtain the levels of insurance requested may be excluded from the procurement process. In the event of award of a contract Scottish Government will seek proof that these insurance provisions have been fully complied with."
                },
                {
                    "type": "technical",
                    "description": "This section refers to Section A of Part IV of the ESPD (Scotland) and covers question 4A.2",
                    "minimum": "The Authority accepts that Down Stream Access (DSA) may be a solution offered by Contractors under this Framework Agreement. Where this is the case, Contractors should be in possession of an access agreement with Royal Mail and if required to, be prepared to provide the Authority with evidence of this agreement."
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 270
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        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "maximumParticipants": 2
            }
        },
        "classification": {
            "id": "64000000",
            "scheme": "CPV"
        },
        "reviewDetails": "An economic operator that suffers or risks suffering loss or damage attributable to a breach of duty under Public Contracts (Scotland) Regulations 2015 may bring proceedings in the Sheriff Court or Court of Session.",
        "hasRecurrence": true,
        "recurrence": {
            "description": "within 4 years"
        },
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "amendments": [
            {
                "id": "amd-18",
                "description": "Section 111.1 - Conditions for Participation In section 111.1.2) Economic and financial standing, replace: \"Public Liability Insurance - 1 million GBP per incident Professional Indemnity Insurance - 1 million GBP per incident\" with: \"Public Liability Insurance - not less than 1 million GBP Professional Indemnity Insurance - not less than 1 million GBP\" In section 111.1.3) Technical and professional replace: \"The Authority accepts that Down Stream Access (DSA) may be a solution offered by Contractors under this Framework Agreement. Where this is the case, Contractors, or their sub-contractors, should be in possession of an access agreement with Royal Mail and if required to, be prepared to provide the Authority with evidence of this agreement\" with: \"The Authority accepts that Down Stream Access (DSA) may be a solution offered by Contractors under this Framework Agreement. Where this is the case, Contractors, or their sub-contractors, should be in possession of an access agreement with Royal Mail and if required to, be prepared to provide the Authority with evidence of this agreement\""
            }
        ]
    },
    "language": "EN",
    "relatedProcesses": [
        {
            "id": "1",
            "relationship": [
                "planning"
            ],
            "scheme": "EU-OJ",
            "identifier": "2020/S 252-638090"
        }
    ],
    "description": "The agreement will be for use by the Scottish Ministers (incl Agencies),Scottish Non-Departmental Public Bodies,offices in the Scottish Administration which are not ministerial offices,cross-border public authorities within the meaning of section 88(5) of the Scotland Act 1998,the Scotland Office,the Scottish Parliamentary Corporate Body,councils constituted under section 2 of the Local Government etc (Scotland) Act 1994,bodies registered as social landlords under the Housing (Scotland) Act 2001,Scottish health boards or special health boards,Student Loans Company Limited,the Commissioner of Northern Lighthouse operating as the Northern Lighthouse Board,Scottish Futures Trust,Equality and Human Rights Commission,Business Stream Ltd,the Business Gateway National Unit at the Convention of Scottish Local Authorities,further or higher education institutions being fundable bodies within the meaning of section 6 of the further and Higher Education (Scotland) Act 2005,any public body established by or under the Scotland Act 1998 or any Act of the Scottish Parliament,any association of or formed by one or more of the foregoing,bodies financed wholly or mainly by one or more of the foregoing,bodies subject to management supervision by one or more of the foregoing and bodies more than half of the board of directors or members of which,or,in the case of a group of individuals,more than half of those individuals,being appointed by one or more of the foregoing. In addition to the contracting authorities listed,the framework agreement will be available to charities entered on the Scottish Charity Register and voluntary organisations entered on the Membership Database of the Scottish Council for Voluntary Organisations. Information about agencies of the Scottish Ministers,Scottish Non-Departmental Public Bodies and offices in the Scottish Administration which are not ministerial offices are listed at http://www.scotland.gov.uk/Topics/Government/public-bodies/about/Bodies Overview of the governance structure of public procurement for Scotland,including the Public Procurement Group. https://www.gov.scot/publications/public-procurement-governance/ The contractor pays all permanent staff at a rate higher than or equal to the Scottish Living Wage and will continue to pay that wage rate through the duration of this contract. (SC Ref:665971)",
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            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000636371"
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    ],
    "noticetype": "OJEU - F3 - Contract Award Notice",
    "awards": [
        {
            "id": "SP-19-035-1",
            "title": "Lot 1 - One Stop Shop - Physical, Hybrid, Scheduled Regular/Bulk, and Digital Mail Services.",
            "suppliers": [
                {
                    "id": "org-318",
                    "name": "Critiqom"
                },
                {
                    "id": "org-205",
                    "name": "Royal Mail Group Ltd"
                }
            ],
            "relatedLots": [
                "1"
            ],
            "hasSubcontracting": true,
            "subcontracting": {
                "description": "The hybrid, print and digital mail services of this Lot will be subcontracted."
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            "id": "SP-19-035-1",
            "awardID": "SP-19-035-1",
            "title": "Lot 1 - One Stop Shop - Physical, Hybrid, Scheduled Regular/Bulk, and Digital Mail Services.",
            "status": "active",
            "value": {
                "amount": 24800000,
                "currency": "GBP"
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            "dateSigned": "2021-09-02T00:00:00Z"
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    "bids": {
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                "value": 5,
                "relatedLot": "2"
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                "id": "825",
                "measure": "foreignBidsFromEU",
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                "relatedLot": "2"
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            {
                "id": "826",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "2"
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            {
                "id": "827",
                "measure": "electronicBids",
                "value": 5,
                "relatedLot": "2"
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            {
                "id": "598",
                "measure": "bids",
                "value": 2,
                "relatedLot": "1"
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            {
                "id": "599",
                "measure": "smeBids",
                "value": 0,
                "relatedLot": "1"
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            {
                "id": "600",
                "measure": "foreignBidsFromEU",
                "value": 2,
                "relatedLot": "1"
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            {
                "id": "601",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
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            {
                "id": "602",
                "measure": "electronicBids",
                "value": 2,
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}