Provision of 3rd Line Support & Minor Development to AiB Bespoke Case Management Systems

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        "title": "Provision of 3rd Line Support & Minor Development to AiB Bespoke Case Management Systems",
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                "description": "AiB has an ongoing requirement for 3rd line support and minor development for bespoke case management systems. In addition to support and minor development AIB require architectural system reviews to be undertaken on each supported system to assist in prolonging the life of each system. First and 2nd line IT support for all bespoke applications continues to be provided by our in-house dedicated IT Support Team. This contract was originally awarded as a call off under the Scottish Government (SG) collaborative framework for ICT Services - Digital and Technology Services (DATS) Framework (SP-14-007).",
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            "dateSigned": "2017-03-13T00:00:00Z",
            "amendments": [
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                    "id": "amd-18",
                    "description": "This modification is to extend the duration of the contract for 6 months, until 30 September 2021. The services provided under this contract will not change.",
                    "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The on-set of the ongoing COVID-19 pandemic has created unprecedented uncertainty in relation to the work undertaken by AiB. Throughout 2020 various AiB IT system changes had to be made at short notice to accommodate emergency legislation amendments in relation to COVID-19. This has impacted the capacity of AiB to fully establish the IT support and development requirement going forward and retender the contract at this time. This modification will ensure continuity of essential support services and minor IT development and allow AiB to complete the procurement process and transition to a new contract."
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