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Provision of Cashless Catering, Online Payments & Kitchen Management Software

North Ayrshire Council

This public procurement record has 2 releases in its history.

Award

26 Jul 2021 at 01:00

OJEU - F3 - Contract Award Notice
Tender

03 Mar 2021 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The North Ayrshire Council is seeking to upgrade or replace its existing Cashless Catering and Online Payment solutions alongside the introduction of Kitchen Management Software. This procurement, titled "Provision of Cashless Catering, Online Payments & Kitchen Management Software," falls under the services category and includes the engagement of suppliers for three distinct lots. The tender process is currently in the Award stage, and the contract awards occurred on 28th June 2021. Deliveries are expected throughout North Ayrshire, including the Islands of Arran and Cumbrae, with the procurement conducted through an open procedure.

This tender offers significant opportunities for businesses specialising in software solutions, particularly those focused on cloud-based systems and catering management. Companies that have experience in educational services, particularly those supplying cashless catering and online payment systems, would be well-positioned to compete in this tender. The engagement of small and medium-sized enterprises (SMEs) is encouraged, fostering a competitive environment that can help businesses grow their footprint in the public sector.

How relevant is this notice?

Notice Information

Notice Title

Provision of Cashless Catering, Online Payments & Kitchen Management Software

Notice Description

As part of the existing contract renewal processes, North Ayrshire Council (NAC) has identified the need to upgrade or replace their existing Cashless Catering and Online Payment solutions, together with introducing Kitchen Management Software. The systems will be extended for use across all 9 academies, 49 primary schools and 1 additional support needs (ASN) school within the Council's remit. The Council also have a number of hospitality locations and outside catering units (including pop-ups) that may be included if the solution permits. The Council are seeking contract(s) for the provision of three inter-related, cloud-based systems (including supply, installation, licences and training) and will consider suppliers who can offer all elements (or a combination thereof) but will also consider separate providers. The requirement has been split into 3 Lots as follows; Lot 1 - Cashless Catering system (including meal ordering functionality) with full upgrades, annual maintenance and support (including software and minimum hardware) Lot 2 - Online Payments system Lot 3 - Kitchen Management Software with full upgrades, annual maintenance and support (including software and minimum hardware)

Lot Information

Cashless Catering Services and Equipment

The service under this lot will include but not be limited to an integrated solution suitable for use in all required locations; primary and secondary schools, hospitality locations and outside catering units (including pop-ups). This requirement also includes - Meal ordering functionality with full upgrades, annual maintenance and support (including software and minimum hardware). - Equipment is also required. Items may include the following but are not limited to: Hardware such as Touch screen EPOS, and software, installation, maintenance and support (such as call centres, remote, onsite), updates, patches and replacement parts. - The solution also requires the ability to integrate with existing systems used by NAC including but not limited to newly awarded Online Payment and Kitchen Management systems.

Renewal: This contract has an option to extend for up to another 12 months. Extensions will be at the sole discretion of North Ayrshire Council and subject to satisfactory performance and funding.

Kitchen management system

The services required under this lot will include but not be limited to; - Cloud-based software that meets the information management needs of primary and secondary school kitchens, hospitality locations and outside catering units (including pop-ups). - Modular application that will allow gradual roll out of functionality in line with NAC timeline and appetite. - Systemisation of the current Hazard Analysis Critical Control Points log. - Provision of an innovative solution to record temperatures of equipment and food seamlessly, along with details of who took the temperatures. - Software and minimum hardware for advanced reporting, nutritional analysis, menu planning, inventory and kitchen management. - Provision of various interface capabilities and capability of storing/transmitting all the relevant information with central offices, with full management, backup and archive functions. - Provision of full upgrades, annual maintenance and support. - Integration with existing systems used by NAC including but not limited to; newly awarded Cashless Catering and Online Payment systems.

Renewal: This contract has an option to extend for up to another 12 months. Extensions will be at the sole discretion of North Ayrshire Council and subject to satisfactory performance and funding.

Online Payments

The requirement under this lot will include but not be limited to: - The supply of software systems allowing the ability for NAC to take online payments for education services from any internet connected device - Ability for parents / guardians to go online and pay for child's school meal, trip, and other non-meal purchases - The ability for payments to be accepted from PayPoint terminals and / or similar (should a parent have no access to the internet). - Integrate with existing systems used by NAC; SEEMIS and Integra / Civica Pay and newly awarded Cashless Catering and Kitchen Management systems.

Renewal: This contract has an option to extend for up to another 12 months. Extensions will be at the sole discretion of North Ayrshire Council and subject to satisfactory performance and funding.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000645752
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL422094
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48110000 - Point of sale (POS) software package

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£340,000 £100K-£500K
Lots Value
£290,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£481,588 £100K-£500K

Notice Dates

Publication Date
26 Jul 20215 years ago
Submission Deadline
9 Apr 2021Expired
Future Notice Date
Not specified
Award Date
28 Jun 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
March 2025

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Ayrshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Postcode Area
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Supplier Information

Number of Suppliers
2
Supplier Names

Cash Registers (Buccleuch) Limited

ParentPay Ltd

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR408548
    Provision of Cashless Catering, Online Payments & Kitchen Management Software - As part of the existing contract renewal processes, North Ayrshire Council (NAC) has identified the need to upgrade or replace their existing Cashless Catering and Online Payment solutions, together with introducing Kitchen Management Software. The systems will be extended for use across all 9 academies, 49 primary schools and 1 additional support needs (ASN) school within the Council's remit. The Council also have a number of hospitality locations and outside catering units (including pop-ups) that may be included if the solution permits. The Council are seeking contract(s) for the provision of three inter-related, cloud-based systems (including supply, installation, licences and training) and will consider suppliers who can offer all elements (or a combination thereof) but will also consider separate providers. The requirement has been split into 3 Lots as follows; Lot 1 - Cashless Catering system (including meal ordering functionality) with full upgrades, annual maintenance and support (including software and minimum hardware) Lot 2 - Online Payments system Lot 3 - Kitchen Management Software with full upgrades, annual maintenance and support (including software and minimum hardware)
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL422094
    Provision of Cashless Catering, Online Payments & Kitchen Management Software - As part of the existing contract renewal processes, North Ayrshire Council (NAC) has identified the need to upgrade or replace their existing Cashless Catering and Online Payment solutions, together with introducing Kitchen Management Software. The systems will be extended for use across all 9 academies, 49 primary schools and 1 additional support needs (ASN) school within the Council's remit. The Council also have a number of hospitality locations and outside catering units (including pop-ups) that may be included if the solution permits. The Council are seeking contract(s) for the provision of three inter-related, cloud-based systems (including supply, installation, licences and training) and will consider suppliers who can offer all elements (or a combination thereof) but will also consider separate providers. The requirement has been split into 3 Lots as follows; Lot 1 - Cashless Catering system (including meal ordering functionality) with full upgrades, annual maintenance and support (including software and minimum hardware) Lot 2 - Online Payments system Lot 3 - Kitchen Management Software with full upgrades, annual maintenance and support (including software and minimum hardware)

Open Contracting Data Standard (OCDS)

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