Award

TRANSPORT SCOTLAND SCOTRAIL AND CALEDONIAN SLEEPER FRANCHISE'S SERVICE QUALITY INCENTIVE REGIME INFORMATION SYSTEM - MODIFICATION

TRANSPORT SCOTLAND

This public procurement record has 1 release in its history.

Award

16 Jun 2021 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

Transport Scotland is seeking to enhance the ScotRail and Caledonian Sleeper franchise’s Service Quality Incentive Regime through a contract modification for a bespoke automated system. This procurement falls under the category of services and is at the Award stage, with the contract having been signed on 31 March 2021, valued at £524,780. The project aims to ensure consistent monitoring and reporting of service quality across Scotland’s rail network, with delivery locations focused on the Scottish rail network and Caledonian Sleeper services. The contract was procured using a selective method and is classified as related to IT Managed Services.

This tender represents a significant opportunity for companies specialising in automated systems and IT managed services. Businesses capable of providing tailored solutions for performance measurement and reporting within the transport sector will find this particularly relevant. Given the focus on enhancing service quality in public transport, firms that excel in software development, data analysis, and field auditing systems are well-positioned to compete. With the ongoing demand for innovative solutions in transport management, this contract could provide substantial growth avenues for the right suppliers.

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Notice Information

Notice Title

TRANSPORT SCOTLAND SCOTRAIL AND CALEDONIAN SLEEPER FRANCHISE'S SERVICE QUALITY INCENTIVE REGIME INFORMATION SYSTEM - MODIFICATION

Notice Description

Modification of contract for bespoke automated system for all components required for the Service Quality Incentive Regime.

Lot Information

Lot 1

Modification of the contract, due to Covid-19, for provision of a Field Auditing and Information System, with data hosting and operational support to enable the automated calculation and reporting of performance results of Transport Scotland's ScotRail and Caledonian Sleeper Franchises Service Quality Incentive Regime (SQUIRE). SQUIRE is a customer focused scheme that measures the quality of facilities at stations and on trains throughout Scotland. It covers a wide range of areas from waiting rooms, help points, ticket offices to train toilets, cleanliness and graffiti. The Franchisee is measured against set criteria and benchmarks, and is financially rewarded or penalised on the results. On a four-weekly cycle, Transport Scotland's team of Service Quality Auditors and back office management staff audit approximately 350 stations and 190 trains to ensure they are safe, clean, and offering passengers the required facilities and services. Re-inspections are performed where the required performance is not met to ensure remedial action has taken place.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000652499
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN418518
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£524,780 £500K-£1M

Notice Dates

Publication Date
16 Jun 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Mar 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT SCOTLAND
Contact Name
Alexander Ramage
Contact Email
akex.ramage@transport.gov.scot
Contact Phone
+44 1412727100

Buyer Location

Locality
GLASGOW
Postcode
G4 0HF
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

LEIDOS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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