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Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims

West Dunbartonshire Council

This public procurement record has 1 release in its history.

Tender

15 Sep 2021 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

West Dunbartonshire Council is currently conducting a tender process for the "Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims" service, which aims to assist the council in processing housing benefits and council tax claims. This procurement is categorised under general public services and is located in Dumbarton, UK. The open tender period is set to close on 6 October 2021 at 12:00 PM, with the award period commencing on the same date. Bids must be submitted electronically, and potential suppliers should ensure compliance with the necessary criteria to qualify for consideration.

This opportunity presents a valuable prospect for businesses specializing in data processing services, particularly those with expertise in housing benefits and council tax matters. Ideal candidates will include companies with experience in delivering similar services, backed by essential accreditations such as ISO 9001 and ISO 27001, along with proven capabilities in managing databases securely. Businesses capable of providing a low-cost, accurate off-site processing solution, as well as those with established relationships with the Department for Work and Pensions (DWP), would benefit significantly from this contract. Furthermore, firms poised to demonstrate robust quality management processes will be at a competitive advantage in this tender process.

How relevant is this notice?

Notice Information

Notice Title

Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims

Notice Description

West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion.

Lot Information

Lot 1

West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion. Requirements will include : - A low cost, off-site processing solution - Guaranteed output with a high level of accuracy - A reliable, secure and fast electronic connection to their virtual network and industry best practice security - Proven governance and management arrangements - Achievement of service standards - Access to proven toolkits, processes and best practice for individual service areas - Access to expertise and professional capacity from their existing talent pool - Extensive experience of liaising with client service teams - Processing and ongoing management of Housing Benefit & Council Tax Reduction cases. Suppliers require to be fully trained and approved by the DWP. The terms and conditions of Department for Work and Pension's 2008 Memorandum of Understanding (MoU) to access the Customer Management System (CIS) states that all assessors must have undertaken the CIS training and signed the confidentiality agreement.

Renewal: Option to extend for a further 2 x 12 month extension subject to requirement and satisfactory performance as determined by the Council.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000667299
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427468
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66171000 - Financial consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Sep 20214 years ago
Submission Deadline
6 Oct 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Dunbartonshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUMBARTON
Postcode
G82 1QL
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM31 East Dunbartonshire and West Dunbartonshire
Delivery Location
TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond
Local Authority
West Dunbartonshire
Electoral Ward
Dumbarton
Westminster Constituency
West Dunbartonshire

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427468
    Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims - West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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