Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Patient/Carer Feedback Service Website

The Common Services Agency, commonly known as NHS National Services Scotland, (“NSS”)

This public procurement record has 2 releases in its history.

Award

01 Apr 2022 at 01:00

OJEU - F3 - Contract Award Notice
Tender

10 Dec 2021 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The procurement process for the "Patient/Carer Feedback Service Website" is led by The Common Services Agency, also known as NHS National Services Scotland (NSS). This contract, categorised under the health industry, is aimed at delivering a technology solution for a patient and carer feedback website intended for NHS Scotland. The current stage of procurement is the Award phase, with a total value of £800,000 over a four-year term, which may extend by an additional £100,000 for pilot programmes. The contract was signed on 1st April 2022 and the services will be delivered in Scotland.

This tender presents significant opportunities for technology and service providers, particularly those specialising in health services, digital solutions, and user engagement platforms. Businesses that can deliver high-quality website development, data management, and support services will be well-suited to compete. With the focus on fair work practices and the ability to engage with multiple NHS Boards, winning this contract could enhance a company's profile and capabilities within the public health sector.

How relevant is this notice?

Notice Information

Notice Title

Patient/Carer Feedback Service Website

Notice Description

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.

Lot Information

Lot 1

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland. The requirement is for a website that enables people to post their experiences of receiving health and care services publicly online. Although anonymous, the site should record where the person is based (by postcode) and what service they are offering feedback about. The feedback will then be sent by the Service Provider to the appropriate healthcare service manager or clinician for a response or responses, which will be published online alongside the original post. The system will enable any resulting dialogue to be posted online in order to share learning and facilitate improvement. The service provider will be expected to provide training and support to organisations, throughout the contract, to encourage best use of feedback i improvement to services. The service will be available to all NHS Territorial Boards and certain Special Boards in Scotland and should include provision to allow other health and social care providers to become registered responders. The site shall record whether each story is posted by a patient, service user, parent/guardian, family member, carer, member of staff, or someone posting on behalf of a patient or carer, and this information shall be made available in reports to registered organisations.. The budget for the specification is 800000 GBP over a 4 year term. However, the value may increase by up to 100000 GBP for extension pilot programmes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000676273
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR445037
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
£900,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£800,000 £500K-£1M

Notice Dates

Publication Date
1 Apr 20224 years ago
Submission Deadline
14 Jan 2022Expired
Future Notice Date
Not specified
Award Date
1 Apr 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency, commonly known as NHS National Services Scotland, (“NSS”)
Additional Buyers

National Procurement, NHS Scotland

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Care Opinion (Scotland) Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...