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Telecare Monitoring/Response and OOH

Viewpoint Housing Association

This public procurement record has 3 releases in its history.

Award

29 Dec 2023 at 00:00

OJEU - F3 - Contract Award Notice
TenderUpdate

07 Feb 2022 at 00:00

OJEU - F14 - Corrigendum
Tender

31 Jan 2022 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Viewpoint Housing Association based in Edinburgh has issued a tender for Telecare Monitoring/Response and Out of Hours Repairs Service. The procurement process is in the active stage with a tender period ending on March 3, 2022, and bid opening scheduled for the same day. This opportunity falls under the services category, focusing on Housing and community amenities. The tender invites applications for a telecare alarm monitoring and response service across various housing types, with an emphasis on quality and cost in the award criteria.

This tender by Viewpoint Housing Association presents an opportunity for organisations experienced in providing telecare services to compete. Businesses offering alarm monitoring, emergency repair, and response services are well-suited to participate. With a focus on quality and cost factors, interested parties can bid for the contract, which extends for a three-year initial period with possible extensions based on performance. The procurement method is an open procedure, allowing electronic submissions, with detailed submission and contract terms outlined to facilitate an efficient bidding process.

How relevant is this notice?

Notice Information

Notice Title

Telecare Monitoring/Response and OOH

Notice Description

The provision of Telecare Monitoring/Response and Out of Hours Repairs Service

Lot Information

Lot 1

VHA is inviting applications from suitably experienced and skilled organisations to provide our tenants with a quality telecare alarm monitoring and response service and Out of Hours emergency repair and response service across our housing types. The telecare service will include the monitoring of core alarms and linked peripheral devices such as pull cord activation, smoke and fire detection, door entry systems and movement sensors across our housing types of Enhanced Sheltered, Sheltered, Alarmed, Amenity and Retirement Housing as well as an appropriate and timely response to all alarms raised. The Out of Hours emergency repair and response service will handle emergency repair calls outwith office hours across all of our housing types, logging repairs and co-ordinating with contractors to ensure repairs are responded to within VHA repair compliance timeframes.

Renewal: The contract will last for three years from 1 June 2022 to 31st May 2025; with the possibility of a further two single year extensions through to 31st May 2027. The extension of the contract will be at the discretion of VHA Executive Management Team and subject to meeting the performance requirements within the key performance indicators. Please refer to Appendix F for more detail.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000681225
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495701
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

98 - Other community, social and personal services

CPV Codes

79512000 - Call centre

79711000 - Alarm-monitoring services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Dec 20232 years ago
Submission Deadline
3 Mar 2022Expired
Future Notice Date
Not specified
Award Date
29 Dec 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
36 or 48 or 60 months

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Viewpoint Housing Association
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH9 2HG
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
Southside/Newington
Westminster Constituency
Edinburgh South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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