Notice Information
Notice Title
Telecare Monitoring/Response and OOH
Notice Description
The provision of Telecare Monitoring/Response and Out of Hours Repairs Service
Lot Information
Lot 1
VHA is inviting applications from suitably experienced and skilled organisations to provide our tenants with a quality telecare alarm monitoring and response service and Out of Hours emergency repair and response service across our housing types. The telecare service will include the monitoring of core alarms and linked peripheral devices such as pull cord activation, smoke and fire detection, door entry systems and movement sensors across our housing types of Enhanced Sheltered, Sheltered, Alarmed, Amenity and Retirement Housing as well as an appropriate and timely response to all alarms raised. The Out of Hours emergency repair and response service will handle emergency repair calls outwith office hours across all of our housing types, logging repairs and co-ordinating with contractors to ensure repairs are responded to within VHA repair compliance timeframes.
Renewal: The contract will last for three years from 1 June 2022 to 31st May 2025; with the possibility of a further two single year extensions through to 31st May 2027. The extension of the contract will be at the discretion of VHA Executive Management Team and subject to meeting the performance requirements within the key performance indicators. Please refer to Appendix F for more detail.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000681225
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495701
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
98 - Other community, social and personal services
-
- CPV Codes
79512000 - Call centre
79711000 - Alarm-monitoring services
98000000 - Other community, social and personal services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Dec 20232 years ago
- Submission Deadline
- 3 Mar 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 29 Dec 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- 36 or 48 or 60 months
Notice Status
- Tender Status
- Cancelled
- Lots Status
- Cancelled
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- VIEWPOINT HOUSING ASSOCIATION
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH9 2HG
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM75 City of Edinburgh
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Southside/Newington
- Westminster Constituency
- Edinburgh South
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN439128&idx=4
18th February 2022 - Housing type breakdown -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN439128&idx=3
18th February 2022 - All calls Dec 2021 -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN439128&idx=2
7th February 2022 - VHA ITT- Telecare OOH Service 2022-2027 - Final (002) New start date confirmed as 1 July 2022 -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN439128&idx=1
31st January 2022 - VHA ITT- Telecare & OOH Service Tender Pack -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN439128
Telecare Monitoring/Response and OOH - The provision of Telecare Monitoring/Response and Out of Hours Repairs Service -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495701
Telecare Monitoring/Response and OOH - The provision of Telecare Monitoring/Response and Out of Hours Repairs Service
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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