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Out of Hours Emergency Telephony Service

Aberdeenshire Council

This public procurement record has 3 releases in its history.

Award

16 Nov 2022 at 00:00

OJEU - F3 - Contract Award Notice
TenderUpdate

09 Sep 2022 at 01:00

OJEU - F14 - Corrigendum
Tender

11 Aug 2022 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Aberdeenshire Council initiated a tender for the "Out of Hours Emergency Telephony Service" in the services category. The council aims to deliver emergency telephony services for Adult & Children's Service Provision, Homelessness, and Housing Repairs in Aberdeenshire. The contract was awarded to SPS Doorguard Limited for two lots: Social Care / Social Work and Homelessness Telephony Service, and Housing Repairs and Dangerous Buildings Telephony Service. The total contract value is £132,500. The procurement method used was an open procedure with electronic submission. The deadline for tender submission was 12th September 2022.

This tender presents business growth opportunities for companies providing emergency telephony services, particularly in social care, housing repairs, and homelessness support. Small and medium-sized businesses, like SPS Doorguard Limited, have successfully secured contracts with Aberdeenshire Council. Businesses offering high-quality and cost-effective solutions in the services sector are well-suited to compete for similar contracts in the future. The tender process involves rigorous financial and technical assessments, and compliance with insurance and quality management standards is essential for potential suppliers.

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Notice Information

Notice Title

Out of Hours Emergency Telephony Service

Notice Description

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

Lot Information

Social Care / Social Work and Homelessness Telephony Service

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire citizens requiring access to emergency Social Care/Social Work or Homelessness services, must be able to request this by calling the Aberdeenshire Council Social Care line on 03456 08 12 06. This will be diverted to the supplier's contact centre out of office hours.

Renewal: Extensions allowed up to 24 months

Housing Repairs and Dangerous Buildings Telephony Service

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire Citizens requiring access to emergency Housing Repairs services, or the ability to report dangerous buildings, must be able to request this by calling the Aberdeenshire Council Housing line on 03456 08 12 03. This number will be diverted to the supplier's contact centre out of office hours.

Renewal: Extensions allowed up to 24 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000703219
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV464476
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79511000 - Telephone operator services

Notice Value(s)

Tender Value
£395,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£127,250 £100K-£500K

Notice Dates

Publication Date
16 Nov 20223 years ago
Submission Deadline
12 Sep 2022Expired
Future Notice Date
Not specified
Award Date
16 Nov 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Aberdeenshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
AB16 5GB
Postcode Area
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM50 Aberdeen City and Aberdeenshire
Local Authority
Aberdeen City
Electoral Ward
Midstocket/Rosemount
Westminster Constituency
Aberdeen North

Supplier Information

Number of Suppliers
1
Supplier Name

SPS Doorguard Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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