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Provision of an HR Case Management Solution

North Lanarkshire Council

This public procurement record has 1 release in its history.

Award

01 Nov 2022 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The North Lanarkshire Council has awarded a contract for the provision of an HR Case Management Solution. The procurement process was initiated through a tender, and CDW Limited based in London was the successful supplier. The contract, valued at £1,327,200.68 GBP, was signed on November 1, 2022. The project involves implementing a system to manage candidate, employee, and manager enquiries for the People and OD service, with features such as a self-service chat function and knowledge base. The procurement falls under the services category and was conducted using an open procedure.

This opportunity for business growth in the HR technology sector is ideal for companies specializing in software solutions and IT services. Businesses with expertise in developing case management systems and self-service functionalities would be well-suited to compete for this contract. The project presents a chance to innovate in HR services delivery, enhance user experience, and contribute to the digital transformation of public sector operations. North Lanarkshire Council's emphasis on self-service features opens avenues for companies keen on driving self-service adoption and improving operational efficiencies in HR processes.

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Notice Information

Notice Title

Provision of an HR Case Management Solution

Notice Description

Requirement for an HR case management system to manage candidate, employee and manager enquiries for the People and OD service. Self service element through chat function and knowledge base and enquiry capture to assist in assigning and responding to cases, reporting trends and identifying opportunities to further push self service activity.

Lot Information

Lot 1

Requirement for an HR case management system to manage candidate, employee and manager enquiries for the People and OD service. Self service element through chat function and knowledge base and enquiry capture to assist in assigning and responding to cases, reporting trends and identifying opportunities to further push self service activity.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000712000
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV463120
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212218 - License management software development services

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,327,200 £1M-£10M

Notice Dates

Publication Date
1 Nov 20223 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Nov 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Lanarkshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MOTHERWELL
Postcode
ML1 1AB
Postcode Area
Motherwell
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM34 North Lanarkshire
Delivery Location
TLM84 North Lanarkshire
Local Authority
North Lanarkshire
Electoral Ward
Motherwell South East and Ravenscraig
Westminster Constituency
Motherwell, Wishaw and Carluke

Supplier Information

Number of Suppliers
1
Supplier Name

CDW Limited

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV463120
    Provision of an HR Case Management Solution - Requirement for an HR case management system to manage candidate, employee and manager enquiries for the People and OD service. Self service element through chat function and knowledge base and enquiry capture to assist in assigning and responding to cases, reporting trends and identifying opportunities to further push self service activity.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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