Notice Information
Notice Title
Reception and Support Services
Notice Description
THIS IS A CONTRACT AWARD NOTICE AND AS SUCH THE PROCUREMENT PROCESS IS COMPLETE. HIE requires a suitably qualified and experienced supplier to provide reception and support services at An Lochran and the Life Science Innovation Centre (LSIC), as well as a tenant liaison service within the NEXUS facility at Solasta House.
Lot Information
Lot 1
Different services will be required at each site as specified in the tender documentation. However, in summary these include: 1 - Reception and front desk services, including visitor management and support tasks 2 - Security support services 3 - Reception support services 4 - Tenant liaison and support (NEXUS) 5 - Health and safety 6 - Sustainability 7 - Contract management The initial 2 year budget currently available to deliver this service is between GBP 211 500 and GBP 282 000 (excluding VAT). Contracts will be managed and administrated by HIE for other parties including, for example UHI (who will not be entering in to direct contracts with suppliers). The contract will commence on 1st June 2023 for an initial period of 2 years to 31st May 2025, with HIE having the option to extend for a further two one year period or periods together not exceeding 2 years following the Initial Term, with the 4 year expiry date being 31st May 2027. See Tender documentation for full details.. Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Options: HIE reserves the right, on giving reasonable written notice from time to time, to require changes to the Services (whether by way of the removal of Services, the addition of new Services, or increasing or decreasing the Services or specifying the order in which the Services are to be performed or the locations where the Services are to be provided). HIE shall not require any such change other than where it is permitted by Regulation 72 of the Public Contracts (Scotland) Regulations 2015. In accordance with Regulation 72(1)(a) of the Public Contracts (Scotland) Regulations 2015, HIE reserves the right to make changes to the volume, scope or location of the Services to be supplied under the Contract following a review of the Services by HIE, particularly with regard to demand and budgetary availability or where HIE's strategic focus changes as a result of changes in Scottish Government policy or as a result of a direction given to them by the Scottish Government. This may result in amendments to existing requirements under the Contracts. Contract modifications may include (but are not limited to): - Changes to building occupancy or activities which results in an increased or decreased reception resource requirement. - Addition or removal of Reception Support Services - Addition or removal of buildings within the Campus. - Temporary office relocation due to situations such as, but not limited to, business continuity issues - Changes to HIE's available budget to deliver these services.
Renewal: The Contract will be awarded for an initial period of 2 years with HIE having the option to extend for a further two one year period or periods together not exceeding 2 years following the Initial Term.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000718810
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY477617
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
64214200 - Telephone switchboard services
79992000 - Reception services
79993000 - Building and facilities management services
79993100 - Facilities management services
Notice Value(s)
- Tender Value
- £564,000 £500K-£1M
- Lots Value
- £564,000 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- £556,897 £500K-£1M
Notice Dates
- Publication Date
- 2 May 20232 years ago
- Submission Deadline
- 28 Feb 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 2 May 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- HIE reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period.
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HIGHLANDS AND ISLANDS ENTERPRISE
- Contact Name
- Not specified
- Contact Email
- hieprocurement@hient.co.uk
- Contact Phone
- +44 1463245245
Buyer Location
- Locality
- INVERNESS
- Postcode
- IV2 5NA
- Post Town
- Inverness
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM2 Highlands and Islands
- Small Region (ITL 3)
- TLM20 Highlands and Islands
- Delivery Location
- TLM6 Highlands and Islands
-
- Local Authority
- Highland
- Electoral Ward
- Inverness South
- Westminster Constituency
- Inverness, Skye and West Ross-shire
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=17
21st February 2023 - Example Form to support response to Q13 -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=16
21st February 2023 - Answers to PCS Question 10 -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=11
21st February 2023 - Pricing Proforma - form to return -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=15
21st February 2023 - Bidders should ensure they submit this new Revised Pricing Proforma and not the previous version -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=14
27th January 2023 - Points to Consider - process and systems information -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=4
27th January 2023 - An Lochran First Floor Plan -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=5
27th January 2023 - An Lochran Second Floor Plan -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=6
27th January 2023 - LSIC Ground Floor Plan -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=7
27th January 2023 - LSIC First Floor Plan -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=8
27th January 2023 - Nexus Plan -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=9
27th January 2023 - Campus Site Plan -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=10
27th January 2023 - Award Criteria Tender Response Form - form to return -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=12
27th January 2023 - Forms for Signature - forms to return -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=13
27th January 2023 - Terms and Conditions -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=1
27th January 2023 - Scope of Requirements and Tender Guidance Notes -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=2
27th January 2023 - Appendix A - Specification -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN469719&idx=3
27th January 2023 - An Lochran Ground Floor Plan -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN469719
Reception and Support Services - HIE requires a suitably qualified and experienced supplier to provide reception and support services at An Lochran and the Life Science Innovation Centre (LSIC), as well as a tenant liaison service within the NEXUS facility at Solasta House. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY477617
Reception and Support Services - THIS IS A CONTRACT AWARD NOTICE AND AS SUCH THE PROCUREMENT PROCESS IS COMPLETE. HIE requires a suitably qualified and experienced supplier to provide reception and support services at An Lochran and the Life Science Innovation Centre (LSIC), as well as a tenant liaison service within the NEXUS facility at Solasta House.
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"minimum": "4B.5 It is a requirement of this Contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded Framework, the types and levels of insurance indicated below: - Professional Risk Indemnity Insurance = GBP 1M in aggregate - Employer's (Compulsory) Liability Insurance = GBP 5M for each and every claim (See http://www.hse.gov.uk/pubns/hse40.pdf) - Public Liability Insurance = GBP 5M for each and every claim - Fidelity Guarantee - minimum GBP 250k in aggregate - Loss of keys and consequential loss of keys - minimum GBP 250k in aggregate 4B.6 HMRC IR35 (not scored) HIE as a public body must comply with HMRC IR35 provisions. Therefore, where you are bidding as a personal service company (PSC) or will be using a personal service company to provide services under the Framework please identify these PSC (s) in your response to 4B.6.Further guidance and a link to the HMRC ''test employment details for tax'' tool can be located at https://www.gov.uk/guidance/check-employment-status-for-tax"
},
{
"type": "technical",
"minimum": "4C4 If bidders intend to use a supply chain to deliver the requirements detailed in the Contract Notice, they should confirm they have (or have access to) the relevant supply chain management and tracking systems to ensure a resilient and sustainable supply chain. Pleaser refer to SPD for full requirements. If bidders do not pay at least 95% of valid invoices on time and are unable to provide a proportionate and timely improvement plan, their organisation will not be selected to participate further in this procurement. 4C10 Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract."
}
]
},
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"languages": [
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"bidValidityPeriod": {
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"id": "79992000",
"scheme": "CPV"
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"reviewDetails": "An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014 , may bring proceedings in the Sheriff Court or the Court of Session.",
"hasRecurrence": true,
"recurrence": {
"description": "HIE reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period."
},
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
}
},
"language": "EN",
"description": "It is estimated that the total value of the services over the maximum duration of 4 years will be GBP 556,897.36 (excluding VAT). This is the figure which has been used in II.1.5 & II.2.6. It should be noted that this figure cannot be fully determined due to the reactive nature of some of the services. Therefore, the figure is based on HIE's best estimate at this time. (SC Ref:725223)",
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"noticetype": "OJEU - F3 - Contract Award Notice",
"awards": [
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"name": "Key Facilities Management (UK) LTD"
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"status": "active",
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"dateSigned": "2023-05-02T00:00:00Z"
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"relatedProcesses": [
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"relationship": [
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"scheme": "EU-OJ",
"identifier": "2023/S 000-002616"
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