Award

Oracle Technical Support Services

SCOTTISH COURTS AND TRIBUNALS SERVICE

This public procurement record has 1 release in its history.

Award

18 Jul 2023 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Courts and Tribunals Service has awarded a contract for Oracle Technical Support Services to Insight Direct (UK) Ltd. The procurement took place in Edinburgh, UK, with a total contract value of £152,497.14. The contract was signed on May 1, 2023. The service category for this procurement is public order and safety, falling under the procurement method of an open procedure. The contract is currently in the active stage, having been awarded through a tender process.

This tender for Oracle Technical Support Services by the Scottish Courts and Tribunals Service presents an opportunity for companies specializing in IT support and maintenance services, particularly those experienced in Oracle Servers. Businesses offering services such as system patching, hardware support, administration, monitoring, and Solaris patching and management are well-suited to compete for this contract. The scope of work includes keeping systems efficient, providing hardware support, managing change requests, monitoring performance, and addressing system anomalies through an approved incident management process.

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Notice Information

Notice Title

Oracle Technical Support Services

Notice Description

SCTS require a certified supplier for provision of support and maintenance of our Oracle Servers and equipment.

Lot Information

Lot 1

SCTS require a certified supplier for provision of support and maintenance of our Oracle Servers and Equipment. Managed Service requirement: Maintenance - The successful Supplier will be responsible for keeping the specified systems patched to the agreed level and tuning to ensure they are running efficiently. Hardware Support - need provision for escalation for hardware support for all supported Oracle and Hitachi hardware under a valid hardware support contract. DocuSign Envelope ID: C1A25322-B56A-40EA-8173-2F6332DDAC54 Standard Terms of Supply Order Form Administration - The Supplier will be responsible for the management of, including the validation and execution of, Requests for Change (RFC) in the physical and virtual environments and technical support (incident and problem resolution). Examples would include the creation and expansion of SAN volumes. Monitoring - The managed service provision will include proactive monitoring of the performance of the physical and virtual systems and notification of issues. Monitoring the performance of the storage devices and notification of issues. Solaris Patching and Management - Responsibility for the day-to-day management of the Solaris operating systems, and any anomalies to be addressed through approved incident management process. Responsibility for the patching of the operating systems of the managed servers

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000737701
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL483974
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£152,497 £100K-£500K

Notice Dates

Publication Date
18 Jul 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 May 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH COURTS AND TRIBUNALS SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH11 3XD
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Sighthill/Gorgie
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

INSIGHT DIRECT (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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