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Redesign of Urgent Care Evaluation

Scottish Government

This public procurement record has 2 releases in its history.

Award

17 Oct 2023 at 01:00

PCS Notice - Website Contract Award Notice
Tender

07 Aug 2023 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The Scottish Government has awarded a contract for the redesign of Urgent Care Evaluation to Picker Institute Europe. The procurement process was completed on 11th October 2023. The project involves an independent evaluation of the Redesign of Urgent Care pathway in the NHS. The contract, valued at £90,000, aims to inform future government strategy and policy, and improve service delivery. The tender was open to electronic submissions and had a tender period ending on 7th September 2023 and an award period starting on 7th September 2023. The contract covers the service industry category and is located in the United Kingdom.

This tender for the Redesign of Urgent Care Evaluation by the Scottish Government presents opportunities for businesses in the service industry. Companies offering research and analysis services, corporate IT solutions, and consultation analysis are well-suited to compete. The procurement stage of this tender was open, following an active status, and utilised an open procedure. The contract includes a range of services such as patient surveys, focus groups, and evaluability assessments. Businesses interested in providing similar services within the health sector should consider engaging with the Scottish Government as potential buyers.

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Notice Information

Notice Title

Redesign of Urgent Care Evaluation

Notice Description

The Scottish Government (SG), on behalf of the Scottish Ministers, wishes to commission an evaluation of the Redesign of Urgent Care (RUC) pathway in the NHS. This evaluation will contain two projects and will be the first independent evaluation of the RUC pathway building on two earlier internal staging reports. The findings from this evaluation will inform future government strategy and policy, and improvements in service delivery.

Lot Information

Lot 1

The Scottish Government (SG), on behalf of the Scottish Ministers, wishes to commission an evaluation of the Redesign of Urgent Care (RUC) pathway in the NHS. This evaluation will contain two projects and will be the first independent evaluation of the RUC pathway building on two earlier internal staging reports. The findings from this evaluation will inform future government strategy and policy, and improvements in service delivery. Brief description of services required -A patient postal survey distributed to a sample who have recently contacted NHS 24 with a target of at least 1000 responses. The postal survey should include research questions around what went well and what could be improved at different points in the patients journey along the pathway (i.e., NHS 24 and Flow Navigation Centres). There should also be an option to complete the survey online. -An online omnibus/panel survey distributed to a sample who did not have access to NHS 24 (i.e., their call was unanswered or abandoned), with a target of at least 300 responses. The supplier will be responsible for sourcing or delivering an omnibus/panel survey provider to recruit this sample within the budgetary restrictions. The online omnibus/panel survey should include questions about why participants ended their call and what they did next. - A minimum of three focus groups with staff involved in the delivery of urgent and unscheduled care (i.e., planning, delivery and management roles) would also be expected. As much as is possible we would expect staff included to be representative of staff roles, Scotland's 14 health boards and demographic characteristics. We expect the focus groups to include questions around staff's understanding of the RUC pathway, what benefits they have identified from its implementation and any challenges that have risen due to implementation of the RUC pathway. - An evaluability assessment is required to provide the foundations of an evaluation framework which will help guide future larger evaluations of the RUC pathway. The evaluability assessment is also expected to provide insight into current performance of the RUC pathway. Multi-criteria- decision analysis was the previously agreed analytical approach which would be expected.

Renewal: The Purchaser may, by giving notice to the Service Provider, extend the period of the Contract to a date falling no later than 16 October 2024. Subject to that constraint, the Purchaser may extend the period of the Contract on more than one occasion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000740786
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT490604
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
£90,000 Under £100K
Awards Value
Not specified
Contracts Value
£90,000 Under £100K

Notice Dates

Publication Date
17 Oct 20232 years ago
Submission Deadline
7 Sep 2023Expired
Future Notice Date
Not specified
Award Date
11 Oct 20232 years ago
Contract Period
17 Oct 2023 - 16 Apr 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLM Scotland
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

Picker Institute Europe

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485397
    Redesign of Urgent Care Evaluation - The Scottish Government (SG), on behalf of the Scottish Ministers, wishes to commission an evaluation of the Redesign of Urgent Care (RUC) pathway in the NHS. This evaluation will contain two projects and will be the first independent evaluation of the RUC pathway building on two earlier internal staging reports. The findings from this evaluation will inform future government strategy and policy, and improvements in service delivery.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT490604
    Redesign of Urgent Care Evaluation - The Scottish Government (SG), on behalf of the Scottish Ministers, wishes to commission an evaluation of the Redesign of Urgent Care (RUC) pathway in the NHS. This evaluation will contain two projects and will be the first independent evaluation of the RUC pathway building on two earlier internal staging reports. The findings from this evaluation will inform future government strategy and policy, and improvements in service delivery.

Open Contracting Data Standard (OCDS)

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