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Employee Assistance Programme

Scottish Police Authority

This public procurement record has 3 releases in its history.

Award

25 Jan 2024 at 00:00

OJEU - F3 - Contract Award Notice
TenderUpdate

19 Sep 2023 at 01:00

OJEU - F14 - Corrigendum
Tender

31 Aug 2023 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Scottish Police Authority, based in Glasgow, UK, is procuring an "Employee Assistance Programme" under the services category. The procurement process is in the active stage, with a tender deadline set for October 10, 2023. The programme aims to provide counselling services to Police Scotland and its users, including Scottish Mountain Rescue Teams. The Authority has outlined detailed requirements for the programme's delivery, including 24/7 support services, professional qualifications criteria, and compliance standards.

This tender presents an opportunity for businesses specialising in counselling services and employee assistance programmes to compete. The successful bidder will need to meet stringent technical and economic selection criteria, including demonstrating relevant experience and financial standing. Businesses certified to ISO/IEC 27001 or equivalent with a robust cyber security strategy have an advantage. Additionally, adherence to data protection regulations, contract security, and community benefit considerations are essential for bidders aiming to secure this contract for long-term service provision to Police Scotland.

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Notice Information

Notice Title

Employee Assistance Programme

Notice Description

The Scottish Police Authority and Police Scotland - hereinafter referred to as 'The Authority' is looking to procure an Employee Assistance Programme.

Lot Information

Lot 1

The re-tendered service must be an effective and modern EAP Service to Police Scotland and its Eligible Users (includes Scottish Mountain Rescue Teams). The current usage of the Service is approximately 10% per annum of the total eligible employees. However, use of this service is not mandatory and Police Scotland does not guarantee volumes. The EAP Service must: - Adopt a person centred approach with high standards of customer service. - Adopt a preventative approach, proactively engaging with our people. - Provide worksite focused programmes to assist in the identification and resolution of employee concerns which affect, or may affect, performance. Such employee concerns typically include, but are not limited to: - Personal matters - health, relationships, family, financial, emotional, legal, anxiety/depression, alcohol, drugs and other related issues. - Work matters - work demands, working relationships, personal and interpersonal skills, work/life balance, stress and other related issues. Probationary / Retirement / Grievance / Disciplinary / Return from maternity / Keeping in touch days / Long term absence / Illness Promotion / Line management or supervisory duties / Injury on Duty / Ill health retiral / Assault or abusive behaviour / Bereavement / Traumatic Exposure / Suicide Prevention. - Promote health and wellbeing services via self-service access on the Force intranet is vital to this and the Contractor will be expected both to directly contribute and to signpost individuals to relevant information. - Provide Police Scotland and the SPA with a consistent and high level of service while ensuring continuity of care provision via cross referral and awareness of respective service provisions. - Provides a programme of support, advice, information and counselling assessing the individual's needs and providing the most appropriate therapeutic interventions to ensure that Police Scotland and SPA's requirements are met. The type and duration of support driven by need. - Make available a website, which will be developed and maintained by the Contractor, containing information for users on the EAP services available and how to access them. - Have full accessibility for all, including alternative delivery formats, i.e. larger text, email contact and text phone. - Ensure counsellors, clinicians and staff providing professional advice/and or support to Police Scotland's employees, including those not directly employed by the Contractor, must meet the minimum level of relevant qualifications and experience required for membership of their appropriate professional body. - Have quality management systems that will enable them to provide effective clinical, professional and administrative services in keeping with the key performance indicators. - Adhere to the Employee Assistance Professionals Association (EAPA) standards of practice and professional guidelines. - Deliver 24/7 EAP services EAP which include: - Telephone Counselling Service - Information Service - Face-to-face Counselling Sessions - Referral Procedures - Onward Referral Procedures - E-Counselling

Renewal: Initial contract period will be for four (4) years. With an initial extension period of up to two (2) additional years, with a further optional period of up to 12 months. Extensions will be taken at the sole discretion of the Authority. (4+2+1).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000742742
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN497202
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79625000 - Supply services of medical personnel

85147000 - Company health services

85312320 - Counselling services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,623,965 £1M-£10M

Notice Dates

Publication Date
25 Jan 20242 years ago
Submission Deadline
10 Oct 2023Expired
Future Notice Date
Not specified
Award Date
18 Dec 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Police Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G51 1DZ
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Supplier Information

Number of Suppliers
1
Supplier Name

Vivup

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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