Notice Information
Notice Title
Factoring Software System
Notice Description
Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors' letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).
Lot Information
Lot 1
Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors' letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000771743
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509301
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- OJEU - F1 - Prior Information Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £400,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Jul 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 2 Sep 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE WHEATLEY HOUSING GROUP LIMITED
- Contact Name
- Not specified
- Contact Email
- procurement@wheatley-group.com
- Contact Phone
- +44 8004797979
Buyer Location
- Locality
- GLASGOW
- Postcode
- G1 1HL
- Post Town
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM32 Glasgow City
- Delivery Location
- TLM82 Glasgow City
-
- Local Authority
- Glasgow City
- Electoral Ward
- Anderston/City/Yorkhill
- Westminster Constituency
- Glasgow East
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL509301&idx=2
23rd July 2024 - Updated PIN Questionnaire v2 -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL509301&idx=1
5th July 2024 - PIN Questionnaire - Factoring Software -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509301
Factoring Software System - Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors' letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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