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Provision of Independent Advice and Development Support to customers in South Lanarkshire

South Lanarkshire Council

This public procurement record has 2 releases in its history.

Award

12 Mar 2025 at 00:00

OJEU - F3 - Contract Award Notice
Tender

18 Sep 2024 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

South Lanarkshire Council has completed the procurement process for the provision of independent advice and development support to customers in South Lanarkshire. The contract, awarded on 27th November 2024 and active as of now, falls under the industry category of housing and community amenities and aims to advance customer participation through various support methods including in-person meetings, online consultations, phone calls, emails, paperwork sharing, presentations, and training. The procurement was conducted as an open procedure, and the final contract value was £256,639.00 GBP. Located in Hamilton, UKM95, this project encapsulates ongoing collaboration between the Council and tenant representatives to ensure clear tasks, responsibilities, and outcomes as part of a mutually developed workplan.

This tender presents substantial business growth opportunities for service providers particularly within the advisory, training, and community engagement sectors, focusing on housing and community amenities. Businesses adept in offering comprehensive support and development services, especially small to medium enterprises (SMEs), stand to benefit significantly by participating. Special emphasis is given to service quality, implementation plans, staff resources, performance monitoring, community benefits, and sustainable practices. The awarding of this contract to Tenants Information Service highlights an advantageous environment for organisations that can provide reliable, impartial advice and development support, ensuring enhanced community engagement and customer satisfaction in South Lanarkshire.

How relevant is this notice?

Notice Information

Notice Title

Provision of Independent Advice and Development Support to customers in South Lanarkshire

Notice Description

South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes.

Lot Information

Lot 1

Procurement will be conducted via the Open Tendering procedure and the ITT will be published in Public Contracts Scotland Tender (PCST).. Quality Award Criteria listed below: Service Delivery Implementation / Mobilisation Plan Staff Resources Performance Monitoring and Reporting Community Benefits Fair Work First Sustainability

Renewal: The contract has an optional 12 month extension subject to satisfactory performance, financial standing and available funding.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000775194
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525785
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£243,000 £100K-£500K
Lots Value
£243,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£256,639 £100K-£500K

Notice Dates

Publication Date
12 Mar 20251 years ago
Submission Deadline
21 Oct 2024Expired
Future Notice Date
Not specified
Award Date
27 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
South Lanarkshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HAMILTON
Postcode
ML3 0AA
Postcode Area
Motherwell
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM95 South Lanarkshire
Local Authority
South Lanarkshire
Electoral Ward
Hamilton North and East
Westminster Constituency
Hamilton and Clyde Valley

Supplier Information

Number of Suppliers
1
Supplier Name

Tenants Information Service

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP514531
    Provision of Independent Advice and Development Support to customers in South Lanarkshire - South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525785
    Provision of Independent Advice and Development Support to customers in South Lanarkshire - South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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