Award

Taxi and Transport Service for Passengers and Urgent Packages

NHS GREATER GLASGOW AND CLYDE

This public procurement record has 2 releases in its history.

Award

06 Mar 2026 at 00:00

Tender

11 Oct 2024 at 00:00

Summary of the contracting process

The contract for a taxi and transport service for passengers and urgent packages has been awarded by NHS Greater Glasgow and Clyde. This tender involves providing transport services across multiple locations, including Glasgow City, East and West Dunbartonshire, East Renfrewshire, Renfrewshire, and Inverclyde. The procurement process, characterised by a restricted procedure method, was completed with selections adhered to the Social Organised Crime (SOC) mitigation protocol due to industry risks. The tender process officially commenced on 11th October 2024 and was actively evaluated until the awards were given on 6th March 2026. The contract covers various delivery locations and further solidifies NHSGGC's intent to ensure timely, efficient, and economical transportation services within the health sector, valued for journeys based on the financial data from the fiscal year 2023/2024.

This procurement provides significant opportunities for both SMEs and larger companies within the transport services industry, fostering business growth in the Greater Glasgow area. It accommodates different lots that address various service needs, from passenger transport to blood transportation, providing diversified opportunities for organisations of varying scales. Companies such as Glasgow Private Hire and BROOMHILL TRANSPORT SERVICES LTD successfully secured contracts across multiple regions, underlying their competitive advantage in meeting NHSGGC's stringent criteria for participation and service delivery. Suppliers capable of providing high availability and punctuality, meeting the legal and financial criteria, and adhering to strict SOC protocols, are well-suited for similar tenders, presenting growth opportunities by enhancing their presence in the public procurement landscape.

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Notice Title

Taxi and Transport Service for Passengers and Urgent Packages

Notice Description

NHS Greater Glasgow and Clyde (NHSGGC) requires a service to transport passengers and urgent packages in a timely, efficient and economic manner. Journeys figures stated are based on financial data from 2023/2024 and are for indication only. Figures are an approx. and not binding to NHSGGC. Below is breakdown of; Lot, area covered and approx. monthly journeys - Lot 1 Glasgow City - 6000 Lot 2 East Dunbartonshire - 100 Lot 3 West Dunbartonshire - 80 Lot 4 East Renfrewshire - 100 Lot 5: Renfrewshire - 700 Lot 6 Inverclyde - 200 Lot 7 Blood Transport (Board wide) - 600 This business sector is at risk of infiltrations by serious and organised crime (SOC). NHSGGC has therefore enhanced the criteria and will follow NHSGGC Procurement department's SOC mitigation protocol. Economic operators must comply fully with the conditions for participation set out in section III. Please read in conjunction with the Single Procurement Document which is provided via this contract notice.

Lot Information

Glasgow City

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 1 is for journeys required in the Glasgow City area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 1 Glasgow City - 6000

Renewal: 3 x 12 month extension periods

East Dunbartonshire

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 2 is for journeys required in the East Dunbartonshire area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 2 East Dunbartonshire - 100

Renewal: 3 x 12 month extension periods

West Dunbartonshire

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 3 is for journeys required in the West Dunbartonshire area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 3 - West Dunbartonshire - 80

Renewal: 3 x 12 month extension periods

East Renfrewshire

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 4 is for journeys required in the East Renfrewshire area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 4 East Renfrewshire - 100

Renewal: 3 x 12 month extension periods

Renfrewshire

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 5 is for journeys required in the Renfrewshire area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 5 Renfrewshire - 700

Renewal: 3 x 12 month extension periods

Inverclyde

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 6 is for journeys required in the Inverclyde area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 6 Inverclyde - 200

Renewal: 3 x 12 month extension periods

Blood Transport (Board wide)

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 7 is for journeys required in the Glasgow Glasgow & Clyde area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 7 Blood Transport (Board wide) - 600

Renewal: 3 x 12 month extension periods

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000779026
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551201
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

60 - Transport services (excl. Waste transport)


CPV Codes

60120000 - Taxi services

Notice Value(s)

Tender Value
ÂŁ7,680,000 ÂŁ1M-ÂŁ10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
ÂŁ2,128,100 ÂŁ1M-ÂŁ10M

Notice Dates

Publication Date
6 Mar 20261 months ago
Submission Deadline
14 Nov 2024Expired
Future Notice Date
Not specified
Award Date
30 Sep 20256 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Unsuccessful
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS GREATER GLASGOW AND CLYDE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G4 0SF
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond, TLM82 Glasgow City, TLM83 Inverclyde, East Renfrewshire, and Renfrewshire

Local Authority
Glasgow City
Electoral Ward
Dennistoun
Westminster Constituency
Glasgow North East

Supplier Information

Number of Suppliers
5
Supplier Names

BROOMHILL TRANSPORT SERVICES

GLASGOW PRIVATE HIRE T/A GLASGO CARS

INVERCLYDE TAXIS

RENFREWSHIRE CAB

THE WRIGHT TAXI CO (SCOTLAND

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                    "description": "The number of companies shortlisted for Invitation to tender (ITT) will be limited to 5. Responses will be scored based on the criteria set out in section III and the successful bidder's details will then be passed to the Serious and Organised Crime Interventions, Greater Glasgow Division of Police Scotland for further vetting. Bidders must obtain a score of 80% in the SPD Scored questions to be eligible for shortlisting."
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                "submissionTerms": {
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                "hasRenewal": true,
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                "id": "2",
                "title": "East Dunbartonshire",
                "description": "NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 2 is for journeys required in the East Dunbartonshire area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 2 East Dunbartonshire - 100",
                "status": "complete",
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                            "description": "30"
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                        {
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                            "name": "Technical",
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                    "description": "The number of companies shortlisted for Invitation to tender (ITT) will be limited to 5. Responses will be scored based on the criteria set out in section III and the successful bidder's details will then be passed to the Serious and Organised Crime Interventions, Greater Glasgow Division of Police Scotland for further vetting. Bidders must obtain a score of 80% in the SPD Scored questions to be eligible for shortlisting."
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                "description": "NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 3 is for journeys required in the West Dunbartonshire area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 3 - West Dunbartonshire - 80",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
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                "description": "NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 4 is for journeys required in the East Renfrewshire area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 4 East Renfrewshire - 100",
                "status": "complete",
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                "description": "NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 5 is for journeys required in the Renfrewshire area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 5 Renfrewshire - 700",
                "status": "complete",
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                "description": "NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 6 is for journeys required in the Inverclyde area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 6 Inverclyde - 200",
                "status": "complete",
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                "title": "Blood Transport (Board wide)",
                "description": "NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 7 is for journeys required in the Glasgow Glasgow & Clyde area. The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service. The journeys stated below are for indication only and not binding to NHSGGC. Lot 7 Blood Transport (Board wide) - 600",
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                    "type": "suitability",
                    "description": "All economic operators (EO's) must complete the Single Procurement Document (SPD) via the Public Contracts Scotland (PCS) portal. EO's must read the SPD in conjunction with all of the sections set out below. Failure to provide information will exclude EO's from participation in the tender stage. With reference to section 3A of the SPD and in line with NHSGGC SOC protocol, EO's must complete and return the Stakeholder Information form which is uploaded with this Contract Notice. The Board will verify all the foregoing responses by providing copies of all information submitted to the Greater Glasgow Serious Organised Crime Interventions, Police Scotland who will undertake criminal history conviction checks on all those individuals identified. To assist in such verification process, organisations must provide the information requested in respect of each individual who falls within any one or more of the categories detailed in the form. This is a pass/fail question. In failing, EO's will be excluded from participation in the tender stage. With reference to section 3A of the SPD and in line with NHSGGC SOC protocol, EO's must complete and return the Declaration of Non Involvement in Serious Organised Crime form which is uploaded with this Contract Notice. The Board will verify all the foregoing responses by providing copies of all information submitted to the Greater Glasgow Serious Organised Crime Interventions, Police Scotland who will undertake criminal history conviction checks on all those individuals identified above. To assist in such verification process organisations must provide the information requested in respect of each individual who falls within any one or more of the categories detailed in the form. This is a pass/fail question. In failing, EO's will be excluded from participation in the tender stage. With reference to SPD Question 4A2a, EO's must confirm all drivers providing services to NHSGGC for this contract, must have the required level of disclosure in line with the Disclosure Scotland guidance, prior to the commencement of the contract. This is a pass/fail question. In failing, EO's will be excluded from participation in the tender stage. With reference to SPD Question 4A2a, EO's must confirm all drivers providing services to NHSGGC for this contract must receive Level 1 Child Protection Training prior to the commencement of this contract. This is a pass/fail question. In failing, EO's will be excluded from participation in in the tender stage."
                },
                {
                    "type": "economic",
                    "description": "With reference to SPD question 4B1a, EO's are required to state turnover for the last three (3) financial years. Mandatory criteria: Turnover for each year stated must be at least 2 times the estimated contract value stated in the Contract Notice. With reference to SPD question 4B6, EO's are required to provide the following ratios - Current Ratio (Liquidity Ratio) of the Company (total current assets divided by total current liabilities) -- Acceptable Range is >0.99 - Net Profit Margin of the Company (net profits divided by revenue x100) -- Acceptable Range is >0 (i.e. positive) or higher These ratios will be used to assess the EO's financial strength and security; and to determine whether a parent company guarantee or another instrument may be required by the Authority. With reference to SPD question 4B6, and in line with NHSGGC's SCO protocol, EO's must provide one copy of the organisation's FULLY audited accounts and if applicable the accounts of the group for the last three financial years, together with details of any significant changes since the last year end. The counts should be in English and in UK Sterling. If the original documents are not in English, please provide copies of the original and a certified translation into English. If the sums in the accounts are not expressed in UK Sterling, please provide copies of the originals and a UK Sterling rate equivalent copy utilising the pound buys exchange rate applicable on date of the contract advert. The auditors must certify the equivalent copy accounts. The original accounts should have been signed and dated by Directors and auditors or marked as draft. This is a pass/fail question. In failing, EO's will be excluded from participation in the tender stage. Should you wish the financial information from your parent company or group to be taken into consideration then a Parent Company Guarantee must be completed and returned. If a duly signed parent company guarantee in this form is not included in with your response, the financial information of the organisation submitting the questionnaire will be assessed. If an organisation is exempt to the requirement to publish audited accounts under the Companies Act 2006 or under The Charities Accounts (Scotland) Regulations 2006, then two years unaudited accounts should be provided together with a statement from the company's principle banker. If an organisation is exempt from the audit requirement you must supply the last 2 years annual accounts certified by an independent Chartered Accountant or accompanied by a positive banker's reference. With reference to SPD question 4B.6, and in line with NHSGGC's SOC protocol, EO's must provide the organisation's bank details on a company letterhead. A template of what information is required has been uploaded with this Contract Notice. This is a pass/fail question. In failing to provide, EO's will be excluded from participation in the tender stage. With reference to SPD question 4B.6, and in line with NHSGGC's SOC protocol, EO's must provide appropriate statements from your principle bankers providing information as to funding and cash flow capacity to undertake the contract. This is a pass/fail question. In failing to provide, EO's will be excluded from participation in the tender stage.",
                    "minimum": "With reference to SPD question 4B5b, EO's must hold and evidence Employer's (Compulsory) Liability Insurance = GBP5m. If EO's do not currently have this level of insurance, they must agree to put it in place prior to contract commencement. This is a pass/fail question. In failing, EO's will be excluded from participation in the tender stage. With reference to SPD question 4B5c, EO's must hold and evidence Public Liability Insurance = GBP10m. If EO's do not currently have this level of insurance, they must agree to put it in place prior to contract commencement. This is a pass/fail question. In failing, EO's will be excluded from participation in the tender stage."
                },
                {
                    "type": "technical",
                    "description": "With reference to SPD question 4C1.2 EO's are required to provide examples that demonstrate they have the relevant experience to deliver the services. Examples must be from within the last three (3) years. Bidders must provide details of four (4) instances of the organisation's experience in delivering services similar to those described. If applicable, the Board would prefer these similar services to be related to a contract undertaken by the consortium or the leading company and their sub-contractor(s). Use the template uploaded with this Contract Notice only to respond. If you do not provide 4 examples of experience or references, this will be a non-compliant request to participate and your tender will be excluded from the tender stage. This is a scored question with a weighting of 40%. With reference to SPD question 4C8.1 EO's are required to confirm their average annual manpower for the last three years? This is a scored question with a weighting of 25%. With reference to SPD question 4C9 please provide details of IT & Software systems in place to service current contracts? This can include but not limited to Call Centre Booking Systems, Customer Booking Websites, Customer Taxi Booking Apps, Android Apps for Drivers. This is a scored question with a weighting of 25%. With reference to SPD question 4C3a what contingency plan do you have in place for staff sickness/absence? This is a scored question with a weighting of 10%.",
                    "minimum": "With reference to SPD question 4D.1 Tenderers must evidence or commit to obtain ISO9001 or other documented quality management system endorsed by the organisation's chief executive or equivalent. With reference to SPD question 4D.1 EO's must hold and evidence or commit to obtain, within 6 months of the contract start date, a whistleblowing policy consistent with the National Whistleblowing Standards that can be found at the following link: https://inwo.spso.org.uk/national-whistleblowing-%20standards With reference to SPD question 4D.2 EO's must evidence or commit to obtain ISO14001 or other documented quality management system endorsed by the organisation's chief executive or equivalent."
                },
                {
                    "type": "technical",
                    "description": "Execution of the service is reserved to a particular profession"
                }
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        },
        "submissionTerms": {
            "languages": [
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            "bidValidityPeriod": {
                "durationInDays": 360
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        "classification": {
            "id": "60120000",
            "scheme": "CPV"
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        "hasRecurrence": false,
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
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    "language": "EN",
    "description": "This is a sector identified at risk of infiltration by serious organised crime (SOC) by the Greater Glasgow Serious Organised Crime Interventions, Police Scotland and as such mitigating actions will be required as part of this procurement process. The procurement of the Taxi and Transport Service for Passengers and Urgent Packages will follow the NHSGGC Procurement Department's SOC mitigation protocol. EO's seeking to participate must provide the information required in this notice which will be pre-vetted by Greater Glasgow Serious Organised Crime Interventions, Police Scotland and NHSGGC Procurement team. Request information must be uploaded with response to this Contract Notice via PCS portal and/or within the SPD. Failure to supply required information will prevent the EO from proceeding to the tender stage. As this contract involves a business sector at risk of SOC infiltration, sub-contracting is not allowed without the prior express agreement of the NHSGGC. Any sub-contractor will be required to be pre-vetted by the Greater Glasgow Serious Organised Crime Interventions unit of Police Scotland. (SC Ref:815037)",
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