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Replacement Telephony system including contact centre functionality.

Partick Housing Association Limited

This public procurement record has 1 release in its history.

Tender

11 Oct 2024 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Partick Housing Association Limited is seeking proposals for a replacement telephony system, including contact centre functionality. This procurement falls under the "Housing and Community Amenities" industry category and is at the tender stage. The project is located in Glasgow, with electronic submissions accepted via the Public Contracts Scotland portal. The tender period ends on November 11, 2024, at noon, with the contract to be awarded shortly thereafter on the same day. This open procedure aims to support the association's operations with a hosted telephony system for 50 users, including necessary hardware and services to ensure compliance with GDPR and integration with their existing systems.

This tender presents a significant opportunity for businesses specialising in telephony and communication systems to grow by partnering with a prominent housing association. Companies offering robust call reporting, CRM integration, and comprehensive support services will find this contract particularly well-suited. The ability to provide unlimited outbound calling and handle mixed license types will be advantageous. With a contract value of GBP 60,000 and an initial term of 3 years, extendable by an additional 2 years, the successful bidder will have the opportunity to establish a long-term relationship with the Partick Housing Association, enhancing their market presence in the UK.

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Notice Information

Notice Title

Replacement Telephony system including contact centre functionality.

Notice Description

Replacement Telephony system including contact centre functionality.

Lot Information

Lot 1

Partick Housing Association is seeking proposals for a hosted telephony system to support the organisation of 50 users, which includes 45 staff members and additional phone points in meeting rooms. The contract term will be 3 + 2 years. The primary improvement we are looking for over our existing setup is robust call reporting and analytics. This will help us better manage and optimise our communication processes. Our office features an open-plan layout, with all staff members using laptops. It's important to consider hardware options for those who prefer using desk phones. Key requirements for the new system include: A hosted platform geographically located to comply with GDPR regulations. The support services provider must be based in the UK. This is to ensure that they can provide timely on-site support if necessary. Unlimited Outbound Calling minutes with all license types (within the UK as a minimum) to aid in the predictability of ongoing telephony expenditure Ability to 'mix and match' license types to ensure that all users' needs are catered for, without the need to spend on functionality that isn't required by all users Call Reporting and Analytics: Enhanced call reporting and analytics to improve our understanding of call metrics and performance. CRM Integration with our housing management system Homemaster. Simplicity in both deployment and ongoing support to ease the burden on the internal IT team. Integration with Microsoft Teams. PCI-DSS compliant

Options: Options for one-off costs for handsets and headsets if replacement is required in year 1 to be shared.

Renewal: Ongoing provision required after 3+2 year term ends to be negotiated.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000780379
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT516083
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
£60,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Oct 20241 years ago
Submission Deadline
11 Nov 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Partick Housing Association Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G11 5QP
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Partick East/Kelvindale
Westminster Constituency
Glasgow West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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