Planning

Scottish Government - Correspondence Management System

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Planning

22 Nov 2024 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Scottish Government is in the planning stage for a tender titled "Scottish Government - Correspondence Management System," within the general public services industry. The system will be a Software as a Service (SaaS) solution intended to replace the current correspondence systems. The procurement process is being spearheaded by the Scottish Government, with the operations primarily conducted in Edinburgh and Glasgow. A prior information notice was published on 22 November 2024, and the future notice date is scheduled for 31 January 2025. The estimated contract value is £3,000,000, and it will address a range of correspondence types including complaints, ministerial correspondence, general correspondence, FOI/EIR requests, reviews and appeals, and parliamentary questions.

This tender offers substantial business growth opportunities for providers of SaaS solutions, particularly those with expertise in correspondence and case management systems. Vendors capable of handling and integrating high-volume correspondence processes, estimated at 50,000 – 70,000 cases per year for 3,000 – 4,000 staff members, will be well-suited to compete. Businesses excelling in digital transformation of public services and those experienced in delivering scalable and secure SaaS solutions for governmental organisations are likely to find this tender particularly beneficial.

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Notice Information

Notice Title

Scottish Government - Correspondence Management System

Notice Description

The Scottish Government (SG) receives and processes correspondence submitted through various channels. Correspondence we receive can be categorised as one of five key types: -Complaints -Ministerial Correspondence -General Correspondence -Freedom of Information (FOI)/Environmental Information Regulation (EIR) Requests, Reviews and Appeals -Parliamentary Questions (PQ's) The SG intends to replace the systems that currently support the above correspondence types with a Software as a Service (SaaS) solution

Lot Information

Lot 1

The Scottish Government (SG) receives and processes correspondence submitted through various channels. The SG intends to replace the current correspondence system with a Software as a Service (SaaS) solution. We are anticipating 3,000 - 4,000 Scottish Government staffs will receive and process 50,000 - 70,000 cases per year on the new SaaS solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000783997
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518867
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212311 - Document management software development services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20241 years ago
Submission Deadline
Not specified
Future Notice Date
31 Jan 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Not specified
Contact Email
geri.bradley@gov.scot
Contact Phone
+44 7197497741

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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