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Scotland wide integration support service for forced migrants.

Scottish Government

This public procurement record has 3 releases in its history.

Award

29 Jul 2025 at 01:00

OJEU - F3 - Contract Award Notice
Tender

20 Mar 2025 at 00:00

OJEU - F2 - Contract Notice
Planning

28 Nov 2024 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The procurement process for the Scotland-wide integration support service for forced migrants was conducted by the Scottish Government, with the tender titled "Scotland wide integration support service for forced migrants." The procurement falls under the Services category and is specifically associated with general public services, as classified by COFOG. The service is intended to be delivered across the UKM region, with the Scottish Government's Buyer Office located at Atlantic Quay, Glasgow. The process progressed from the planning stage, announced in November 2024, to tendering, with submissions due by 6th May 2025. The successful contract was awarded and signed on 17th July 2025, with the Scottish Refugee Council appointed as the supplier following an open procedure method. The contract allows for a potential extension up to March 2030, with a maximum contract value set at £14,400,000.

For businesses looking to expand, particularly those in the services sector with expertise in social integration and community support, this contract offers an excellent opportunity to demonstrate their capabilities. Companies with experience in providing support and advisory services to migrant communities, or those aligned with Refugee Support Services, would be well-positioned. Small to Medium Enterprises (SMEs) particularly stand to benefit, given the project's emphasis on community engagement and accessibility to regional services. Additionally, organisations that prioritise Fair Work Practices, including committing to the real Living Wage, can leverage this tender to showcase their ethical business standards whilst enhancing their network and reach within the public sector domain.

How relevant is this notice?

Notice Information

Notice Title

Scotland wide integration support service for forced migrants.

Notice Description

The Scottish Government Asylum and Refugee Integration Team is seeking a service provider to deliver a contracted Scotland-wide integration support service for forced migrants. The current grant funded Refugee Support Service provides a programme of support interventions; Helping forced migrants living in Scotland to improve their understanding of their rights, offering information, advice and advocacy on accessing these rights, so they can restore the social and economic independence needed to build a new life as part of Scottish society. A free and confidential helpline for all forced migrants across Scotland, providing a triage function to undertake a preliminary assessment of the nature and urgency of their need to determine required action. This leads to provision of information and advice or signposting and making referrals when more relevant support or expertise are provided by other organisations; Comprehensive and up-to-date data and insights from across different refugee programmes in Scotland, informing and contributing to the overall implementation of Scotland's policy framework of refugee integration. A team of Regional Integration Coordinators, advisers and regional volunteers who oversee each region, working closely with forced migrants, communities and service delivery partners to coordinate support, centralise and improve access to information on regional support and resources, preventing duplication of services and ensures the approach complements and enhances existing local provision.

Lot Information

Lot 1

A contract to be placed under the Open Procedure.

Options: The Purchaser may, by giving notice to the Service Provider, extend the period of the Contract to a date falling no later than 31st March 2030. Subject to that constraint, the Purchaser may extend the period of the Contract on more than one occasion.

Renewal: Following the end of the initial contract period of 30 months the contract maybe extended by a further 2 X 12 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000784142
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535714
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

98 - Other community, social and personal services

CPV Codes

72253000 - Helpdesk and support services

72253100 - Helpdesk services

79530000 - Translation services

98133100 - Civic betterment and community facility support services

Notice Value(s)

Tender Value
£14,400,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£14,400,000 £10M-£100M

Notice Dates

Publication Date
29 Jul 20251 years ago
Submission Deadline
6 May 2025Expired
Future Notice Date
20 Jan 2025Expired
Award Date
17 Jul 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH6 6QQ
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
1
Supplier Name

Scottish Refugee Council

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV519232&idx=3
    28th November 2024 - Request for Information (RFI)
  • https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV519232&idx=1
    28th November 2024 - Request for Information (RFI)
  • https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV519232&idx=2
    28th November 2024 - Request for Information (RFI)
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV519232
    Scotland wide integration support service for forced migrants. - The Scottish Government Asylum and Refugee Integration Team is seeking a service provider to deliver a contracted Scotland-wide integration support service for forced migrants. The current grant funded Refugee Support Service provides a programme of support interventions; Helping forced migrants living in Scotland to improve their understanding of their rights, offering information, advice and advocacy on accessing these rights, so they can restore the social and economic independence needed to build a new life as part of Scottish society. A free and confidential helpline for all forced migrants across Scotland, providing a triage function to undertake a preliminary assessment of the nature and urgency of their need to determine required action. This leads to provision of information and advice or signposting and making referrals when more relevant support or expertise are provided by other organisations; Comprehensive and up-to-date data and insights from across different refugee programmes in Scotland, informing and contributing to the overall implementation of Scotland's policy framework of refugee integration. A team of Regional Integration Coordinators, advisers and regional volunteers who oversee each region, working closely with forced migrants, communities and service delivery partners to coordinate support, centralise and improve access to information on regional support and resources, preventing duplication of services and ensures the approach complements and enhances existing local provision.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526492
    Scotland wide integration support service for forced migrants. - The Scottish Government Asylum and Refugee Integration Team is seeking a service provider to deliver a contracted Scotland-wide integration support service for forced migrants. The current grant funded Refugee Support Service provides a programme of support interventions; Helping forced migrants living in Scotland to improve their understanding of their rights, offering information, advice and advocacy on accessing these rights, so they can restore the social and economic independence needed to build a new life as part of Scottish society. A free and confidential helpline for all forced migrants across Scotland, providing a triage function to undertake a preliminary assessment of the nature and urgency of their need to determine required action. This leads to provision of information and advice or signposting and making referrals when more relevant support or expertise are provided by other organisations; Comprehensive and up-to-date data and insights from across different refugee programmes in Scotland, informing and contributing to the overall implementation of Scotland's policy framework of refugee integration. A team of Regional Integration Coordinators, advisers and regional volunteers who oversee each region, working closely with forced migrants, communities and service delivery partners to coordinate support, centralise and improve access to information on regional support and resources, preventing duplication of services and ensures the approach complements and enhances existing local provision.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535714
    Scotland wide integration support service for forced migrants. - The Scottish Government Asylum and Refugee Integration Team is seeking a service provider to deliver a contracted Scotland-wide integration support service for forced migrants. The current grant funded Refugee Support Service provides a programme of support interventions; Helping forced migrants living in Scotland to improve their understanding of their rights, offering information, advice and advocacy on accessing these rights, so they can restore the social and economic independence needed to build a new life as part of Scottish society. A free and confidential helpline for all forced migrants across Scotland, providing a triage function to undertake a preliminary assessment of the nature and urgency of their need to determine required action. This leads to provision of information and advice or signposting and making referrals when more relevant support or expertise are provided by other organisations; Comprehensive and up-to-date data and insights from across different refugee programmes in Scotland, informing and contributing to the overall implementation of Scotland's policy framework of refugee integration. A team of Regional Integration Coordinators, advisers and regional volunteers who oversee each region, working closely with forced migrants, communities and service delivery partners to coordinate support, centralise and improve access to information on regional support and resources, preventing duplication of services and ensures the approach complements and enhances existing local provision.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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