Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

The Provision of Debt Management and Sheriff Officer Services

Glasgow City Council

This public procurement record has 2 releases in its history.

Award

29 Apr 2025 at 01:00

OJEU - F3 - Contract Award Notice
Tender

06 Dec 2024 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Glasgow City Council has initiated a procurement process for the provision of Debt Management and Sheriff Officer Services, with an open procedure inviting experienced suppliers to participate. The contracting process includes seven distinct lots covering services such as Council Tax management, Non-Domestic Rates, and Sundry Debt. This procurement is targeted at suppliers within the services category, specifically in the debt management sector. Key dates incorporated in this process include a tender period ending on 14 January 2025, with contracts being awarded the same day. The procurement is centred in Glasgow, within the region UKM82, thus providing significant opportunities for local businesses.

This tender presents substantial opportunities for Small and Medium-sized Enterprises (SMEs) involved in debt management services. Firms with capabilities in data management, financial regulations compliance, and secure communications will find this contract especially beneficial. The procurement encourages companies to grow by securing multi-year commitments through framework agreements, with potential involvement in various areas such as council tax collections and the execution of legal citations. With the framework allowing up to ten participants, businesses with innovative debt recovery techniques and public sector experience could leverage this opportunity to enhance their market positioning and expand their service portfolios.

How relevant is this notice?

Notice Information

Notice Title

The Provision of Debt Management and Sheriff Officer Services

Notice Description

Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Fixed Penalties Lot 6 - Housing Benefit Overpayments Lot 7 - Sheriff Officers (not connected to Lots 1 - 6)

Lot Information

Council Tax (First Placement)

The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: - customers who have a history of payment activity or customers who have fallen into arrears for the first time - customers who have vacated the property and may require to be traced The caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.

Council Tax (Second Placement)

The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.

Non-Domestic Rates

The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection. The Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.

Sundry Debt

The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies. The council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy's or any other additional fees administered by the council family will also be included in the scope of this lot.

Fixed Penalties

The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice. The successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.

Sheriff Officers (not connected to Lots 1 - 6)

The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6. The successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.

Housing Benefit Overpayments

The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP). The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000785080
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529196
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£5,115,146 £1M-£10M

Notice Dates

Publication Date
29 Apr 20251 years ago
Submission Deadline
14 Jan 2025Expired
Future Notice Date
Not specified
Award Date
1 Apr 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
October 2028

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Glasgow City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 1DU
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North East

Supplier Information

Number of Suppliers
2
Supplier Names

George Walker & Co. T/A Walker Love

Scott & Co (Scotland) LLP

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519770
    The Provision of Debt Management and Sheriff Officer Services - Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Fixed Penalties Lot 6 - Housing Benefit Overpayments Lot 7 - Sheriff Officers (not connected to Lots 1 - 6)
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529196
    The Provision of Debt Management and Sheriff Officer Services - Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Fixed Penalties Lot 6 - Housing Benefit Overpayments Lot 7 - Sheriff Officers (not connected to Lots 1 - 6)

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...