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Whistleblowing Hotline Service

The City of Edinburgh Council

This public procurement record has 3 releases in its history.

Award

10 Sep 2025 at 01:00

OJEU - F3 - Contract Award Notice
Tender

13 Jun 2025 at 01:00

OJEU - F2 - Contract Notice
Planning

08 Jan 2025 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The City of Edinburgh Council has completed the procurement process for a contract to provide a Whistleblowing Hotline Service. The contract, valued at GBP 535,000, was awarded to Safecall and is set to commence in September 2025, running for three years with a possible extension of two additional 12-month periods. The procurement utilised an open procedure focusing on service provision within the General Public Services category. The location for service delivery is Edinburgh, and key milestones included the tender submission deadline on 14 July 2025 and contract signing on 25 August 2025. The process was conducted under the open procurement method, ensuring transparency and competition, as reflected in the award criteria based on quality and price.

This tender represents a significant opportunity for businesses within the security and investigation services sector, specifically those capable of delivering comprehensive whistleblowing solutions. Companies specialising in hotline services, investigation oversight, and consultancy on internal investigations will find this contract conducive to business growth. Small to medium enterprises, like the awarded supplier Safecall, are well-positioned to compete in such tenders, especially those that can showcase a strong track record in quality service delivery combined with competitive pricing. The open procedure provides an accessible platform for businesses to expand their market presence and establish partnerships with local authorities such as the City of Edinburgh Council.

How relevant is this notice?

Notice Information

Notice Title

Whistleblowing Hotline Service

Notice Description

The City of Edinburgh Council (the "Council") awarded a Contract for a Whistleblowing Hotline Service. The Council's appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-months periods.

Lot Information

Lot 1

Contract for a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. Please refer to Specification for details in full.. This is a Contract Award Notice.

Renewal: This is a three year contract with the option to extend for up to a further two 12-months periods at the sole discretion of the Council.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000785347
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538926
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79411000 - General management consultancy services

79512000 - Call centre

79720000 - Investigation services

Notice Value(s)

Tender Value
£170,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£535,000 £500K-£1M

Notice Dates

Publication Date
10 Sep 202511 months ago
Submission Deadline
14 Jul 2025Expired
Future Notice Date
1 Feb 2025Expired
Award Date
25 Aug 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Early 2030

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The City of Edinburgh Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH8 8BG
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

Safecall

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN521281&idx=2
    14th February 2025 - CT1527 Whistleblowing Engagement Event Q&A
  • https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN521281&idx=1
    14th February 2025 - Whistleblowing Hotline Service Market Engagement Event slides
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521281
    Whistleblowing Hotline Service - The purpose of this notice is to inform the market of the intention of the City of Edinburgh Council (the "Council") to tender a Contract for a Whistleblowing Hotline Service. The Council's aim is to appoint a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from May 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-month periods. Contractors who may be interested in tendering for this opportunity are encouraged to note interest via Public Contracts Scotland. It is anticipated that publication of the Contract notice will be in January/February 2025. Please note that the purpose of this PIN is to engage with potential Contractors and all information contained within this PIN may be subject to change.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532527
    Whistleblowing Hotline Service - The City of Edinburgh Council (the "Council") requires a Contract for a Whistleblowing Hotline Service. The Council's aim is to appoint a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-months periods.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538926
    Whistleblowing Hotline Service - The City of Edinburgh Council (the "Council") awarded a Contract for a Whistleblowing Hotline Service. The Council's appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-months periods.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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