Award

Development & Alumni CRM System

UNIVERSITY OF EDINBURGH

This public procurement record has 1 release in its history.

Award

31 Mar 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The University of Edinburgh has concluded the procurement of a Customer Relationship Management (CRM) system for its Development & Alumni department. The procurement falls under the education industry category and is located in Edinburgh, UK. The procurement process has reached the award stage, with the contract signed on the 24th of March 2025. The open procedure was utilised for this procurement, ensuring a transparent and competitive process. The total contract value amounts to £1,985,241 GBP, with the award being made to Access UK Limited.

This tender provides substantial opportunities for businesses specialising in CRM solutions and related services, particularly those that can offer integration capabilities and advanced management functions. Those involved in software development, data analytics, and system automation would find this contract to be within their domain of expertise. The project encompasses various functionalities such as contact management, donation portals, campaign management, and reporting tools. Large-scale providers like Access UK Limited are particularly well-suited, though the procurement method remains open, facilitating competition and growth for a diverse range of businesses.

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Notice Information

Notice Title

Development & Alumni CRM System

Notice Description

Procurement of a Customer Relationship Management (CRM) system for the University of Edinburgh Development & Alumni department.

Lot Information

Lot 1

Procurement of a Customer Relationship Management (CRM) system for the University of Edinburgh, Development & Alumni department. The high-level requirements for the D&A CRM include: - Contact / education management - Fund management / Gift Aid management / Direct Debit management - Self-service updates for managing contact information/opt-outs/consents - Online public donation portal integration for processing single gifts and Direct Debits - Prospect / proposal management - Legacy management - Grant making management - Volunteer Management - Bulk mail and email communications management (e.g. Application Programming Interface (API) with DotDigital) - Community fundraising management (e.g. API with JustGiving platform) - Telephone calling campaign management - Campaign, project and appeal management - Event management - Donor relations management - Census / survey / questionnaire / feedback management - Reporting / segmenting / analytics / modelling - Data imports and exports / system to system APIs / process automation. The contract is procured via Desktop Evaluation Direct Award via the APUC Alumni CRM & Associated Services framework (ITS1054 AP) for an initial period of 5 years', with the option to extend by two periods of 24 months.. The contract include the option to extend by two periods of 24 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000794527
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR527146
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,985,241 £1M-£10M

Notice Dates

Publication Date
31 Mar 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Mar 202511 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF EDINBURGH
Contact Name
Suzanne Toole
Contact Email
suzie.toole@ed.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1HT
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

ACCESS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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