Notice Information
Notice Title
Access Technology Client Support Service 2025-2027
Notice Description
The company provide the following services: Accessibility helpdesk Assistive technology Assistive technology technical support Assistive technology-specific training Asset Management Co-ordination Assistive technology HR Advocacy - Training and support for line managers Employee well-being and accessibility counselling
Lot Information
Lot 1
- Accessibility helpdesk - rapid response first-line specialist technical support to ensure supported users get the help they need when the need it to reduce client down time significantly. - Assistive technology solution maintenance - including updates, patches, configuration and profile changes required to support regular and continuous use. - Assistive technology technical support - addressing accessibility and user workflow issues and providing fixes for accessibility problems and incompatibilities introduced from corporate system updates (including problem investigation, remedial testing, access technology interface upgrades) - Assistive technology-specific training - specialised training or workarounds required to maximise user productivity and improve ease of use associated with access technology solutions in use. - Asset Management Co-ordination - in depth accessibility device management, with coordination of peripherals and fully accessible computer equipment, including swaps and substitutes, reducing employee downtime, and ensuring continuity of enablement. - Assistive technology HR Advocacy - Remediation and advocacy service to resolve disputes between employer and employee regrading accessibility issues and inclusion. - Training and support for line managers - Support, assistance and planning for line managers with guidance on accessibility management in the workplace. Providing disability awareness and counselling on reasonable adjustments. - Employee well-being and accessibility counselling - One-on-one counselling enables employees to overcome barriers to work, providing coping strategies to improve health, well-being, mental health and productivity.
Procurement Information
The circumstances in which the Council may award a contract without competition are set out in the Public Contracts (Scotland) Regulations 2015 (the "Regulations"), Regulation 33. The procuring service has advised that as per the Regulations, this NTP was submitted on the basis of Regulation 33(1)(b)(ii) "competition is absent for technical reasons".
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000795303
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR527517
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £468,000 £100K-£500K
Notice Dates
- Publication Date
- 3 Apr 20251 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 1 Apr 20251 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- North Lanarkshire Council
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- MOTHERWELL
- Postcode
- ML1 1AB
- Postcode Area
- Motherwell
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM34 North Lanarkshire
- Delivery Location
- TLM84 North Lanarkshire
-
- Local Authority
- North Lanarkshire
- Electoral Ward
- Motherwell South East and Ravenscraig
- Westminster Constituency
- Motherwell, Wishaw and Carluke
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR527517
Access Technology Client Support Service 2025-2027 - The company provide the following services: Accessibility helpdesk Assistive technology Assistive technology technical support Assistive technology-specific training Asset Management Co-ordination Assistive technology HR Advocacy - Training and support for line managers Employee well-being and accessibility counselling
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.