Award

Hybrid, Bulk and Digital Mail Services

WEST LOTHIAN COUNCIL

This public procurement record has 1 release in its history.

Award

29 Apr 2025 at 00:00

Summary of the contracting process

West Lothian Council has completed the procurement process for "Hybrid, Bulk and Digital Mail Services," which was awarded on 29th April 2025. This contract involves the provision of comprehensive mail services, combining desktop-driven hybrid mail with bulk mail through secure data transfer and alternative digital options like SMS and E-mail communications. Situated in Livingston, UKM78, this process covered a range of council services including Revenues, Housing, and Planning. The procurement was conducted without a prior call for competition as part of a call-off from the Scottish Government's Postal Services Framework SP-19-035. The contract is valued at £800,000 and has been actively awarded to Critiqom, a supplier identified as an SME.

This tender offers significant business growth potential for companies specialising in mail services, particularly those that can handle hybrid, bulk, and digital mail formats efficiently. Ideal participants would be small to medium enterprises experienced in secure data handling and multi-channel communication services. The contract's scope and reliance on innovative digital solutions present opportunities for businesses aiming to leverage technology to modernise public service communication channels. Such enterprises could benefit by demonstrating expertise in reducing costs while increasing the efficiency of mail service delivery for public sector clients.

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Notice Title

Hybrid, Bulk and Digital Mail Services

Notice Description

Provision of a hybrid bulk and digital mail service. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items including SMS and E-mail communications.

Lot Information

Lot 1

Hybrid and Bulk Mail Services is available across the council and current service users include Revenues, Housing, Anti-Poverty Service and Planning. In the period July 2023 to June 2024 a total of 193,364 items of bulk mail were issued and 143,659 items of hybrid mail were issued. There was a requirement for the ongoing use of hybrid and bulk mail as well as digital mail options. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items, including SMS and E-mail communications. The use of hybrid, bulk and digital mail services will facilitate further transformational change and reduce the costs of print, production and mailing when compared to traditional methods.. This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

Procurement Information

This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000797414
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529210
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

72412000 - Electronic mail service provider

79570000 - Mailing-list compilation and mailing services

79571000 - Mailing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£800,000 £500K-£1M

Notice Dates

Publication Date
29 Apr 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Apr 202510 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WEST LOTHIAN COUNCIL
Contact Name
Not specified
Contact Email
hayleigh.valentine@westlothian.gov.uk
Contact Phone
+44 1506281814

Buyer Location

Locality
LIVINGSTON
Postcode
EH54 6FF
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM14 West Lothian
Delivery Location
TLM78 West Lothian

Local Authority
West Lothian
Electoral Ward
Livingston South
Westminster Constituency
Livingston

Supplier Information

Number of Suppliers
1
Supplier Name

CRITIQOM

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529210
    Hybrid, Bulk and Digital Mail Services - Provision of a hybrid bulk and digital mail service. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items including SMS and E-mail communications.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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